Troubleshooting

Question 1

Considering corporate policies, procedures, and impacts before implementing changes is what step of the troubleshooting process?

Answer 1

Step 1

Question 2

When questioning the user during a troubleshoot to identify the problem, what are some things to inquire about and do?

Answer 2

• Environmental or infrastructure changes

- Review system and application logs

Question 3

Establishing a theory of probably cause (question the obvious) is what step of the troubleshooting process?

Answer 3

Step 2

Question 4

Testing the theory to determine cause is what step of the troubleshooting process?

Answer 4

Step 3

Question 5

Establishing a plan of action to resolve the problem and implement the solution is what step of the troubleshooting process?

Answer 5

Step 4

Question 6

Verifying full system functionality and, if applicable, implement preventative measures is what step of the troubleshooting process?

Answer 6

Step 5

Question 7

Documenting findings, action, and outcomes is what step of the troubleshooting process?

Answer 7

Step 6