Troubleshoot Methodology

Question 1

Step 1

Answer 1

Identify The Problem

Question 2

Step 2

Answer 2

Establish a Theory of Probable Cause - Question the Obvious - Top to Bottom or Bottom to Top

Question 3

Step 3

Answer 3

Test the theory to determine the cause

Question 4

Step 4

Answer 4

Theory Confirmed? Establish a plan of action: resolve the problem,

Question 5

Step 6

Answer 5

Verify system functionality and implement preventive measures

Question 6

Step 7

Answer 6

Document

Question 7

Step 5

Answer 7

Implement the solution.

Question 8

Not within your ability to fix

Answer 8

Escalate/Establish a theory of probable cause