Travel Industry key words Flashcards
What is Ancillary service
Services that the tour operator travel agents offer such as car hire, excursions
What is all inclusive
When you get food and drinks that are included in the price
What do these mean APD DST CAA GMT IATA
Air passenger duty Day saving time Civil aviation authorities Greenwich mean time International air transport association
What is après ski
All activities but not skiing
What is
Budget airline
Charter aircraft
Scheduled flight
1) Cheap airlines such as easy jet
2) Fights that take place out of schedule
3) flights that take place on a particular time and date each week
What is half board
Full board
B and B
1) only get one of the three meal but no snacks
2) get all meals but no snacks
3) only get breakfast and accommodation
What is a long haul and a short haul
1) when you fly for more than 5 hours eg America
2) fly for less than 5 hours eg Spain
What is a Tour operator
Travel agents
1) it is when they create the brochure and make the package holidays
2) who sell the package holidays and give away the brochures
What is a visa
Endorsement on the passport and to get in to particular country’s like Australia
What is perishable
When it is gone it is gone such as a seat on a plane you can not get that seat you will have to get another seat
What is intangible
You can not touch eg accommodation only way to look at is by brochures
What is intrinsic and extrinsic
1) Provided by someone else
2) own motivation to travel
What is a multiplier effect and supply chain and a niche market
1) . Money coming in from tourists and it has an effect on businesses
2) a product gets to that place such as a brochure the tour operator makes the brochure then it can get on he market
3) something specific such as a specific holiday like a golf holiday
What is vertical integration?
A supply company that is owned by a different company
What is horizontal integration
2 company’s merge or when one takes over the other
What is private and a public sector
1) companies that have a for trade of profits and have got multiple outlets like Thomas Cook
2) who do not make a profit and promote businesses like visit Britain
What is Mail shot
Ombudsman
Office of fair trade
Mcdonalisation
1) a leaflet or any sort of marketing product sent in the post to large organisations
2) an independent company that deal with complaints
3) independent company that buys and sells products
4) when a large company go to other small companies and take over the city and create a tourism environment eg Starbucks
What is interdependence
When companies work together to create a holiday for the customer eg accommodation providers and airlines
What is inter-relationship
When companies owe with other companies to help get successful eg the British museum work with cafés to help get the company’s successful
