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Travel and tourism ✈️ > Travel and tourism Jan exam > Flashcards

Travel and tourism Jan exam Flashcards

Aim A,B,C

1
Q

Definition of domestic tourism and an example

A

taking holidays or trips in your own country e.g. person from Belfast stays overnight in Newcastle Co Down

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2
Q

Definition of outbound tourism and an example

A

travelling to a different country for an overnight visit or holiday e.g person from Belfast stays overnight in Barcelona

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3
Q

definition of inbound tourism and an example

A

visitors from overseas coming into the country e.g. Person from New York stays overnight in Belfast

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4
Q

DT, SB, VFR

Give three examples of leisure travel

A

Day trips, short breaks, visiting friends or relatives

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5
Q

What does VFR stand for?

A

Visiting friends/relatives

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6
Q

What does MICE in business travel stand for

A

M - Meetings
I - Incentive
C - Conference
E - Events

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7
Q

Name all 9 types of specialist travel

Always CHange Him Edward, Very Dumb Edward Could Pose

A

Adventure
Cultural Heritage
Health
Education
Volunteer
Dark
Eco
Conservation
Pink

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8
Q

Give an example of:
Adventure tourism
Cultural heritage tourism
Health travel
Education

A

adventure - Rock climbing
cultural - historic buildings and gardens
health - spa retreats
education - skiing

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9
Q

Give an example of:
Volunteer work travel
Dark tourism
Eco tourism
Conservation tourism
Pink tourism

A

volunteer - wildlife conservation
dark - Prison camps like Auschwitz
eco - staying in simple tourist facilities in natural locations
conservation - Wildlife protection
pink - travelling to an openly LGBTQ+ place

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10
Q

Definition of sustainable tourism
N,H,C environment

A

meeting the needs of present tourists and local communities while protecting the natural, historical and cultural environment for the future

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11
Q

make best use of natural… protect H & W… have little impact on…

Environmental factors of sustainable tourism

A

Make the best use of natural resources as possible e.g. recycling, renewable energy

Protect natural heritage and wildlife

Have little impacts on the surrounding countryside

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12
Q

be good for, improve, protect cultural…

Social/cultural factors of sustainable tourism

A

Be good for the local people
Improve local quality of life
protect living cultural heritage and traditions

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13
Q

make money and jobs, improve the poors

Economic factors of sustainable tourism

A

Make money and jobs for locals
Improve the poor’s life

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14
Q

reduce E used/W, protects E, improves business, saves

Name 5 benefits of sustainable tourism

A

Protects the environment
Reduces waste
Reduces amount of energy used
Improves business image
Saves money

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15
Q

What is direct employment

A

Jobs directly created by the travel and tourism industry

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16
Q

Name 3 examples of direct employment

A

Travel agent
Air cabin crew
Hotel manager

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17
Q

What is indirect employment

A

Jobs that are created to supply the demand from tourism

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18
Q

2 examples of indirect employment

A

Builders who make the hotels
Farmers who grow the food

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19
Q

What does GDP stand for

A

Gross Domestic Product

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20
Q

What is a GDP

A

The value of a country’s economy

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21
Q

when money from tourists are spent on…to improve

What is the economic multiplier effect

A

When money from tourists are spent on other goods and services to improve things. E.g. hotels

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22
Q

How does the multiplier effect apply to jobs

A

Money made in direct employment makes money for people in indirect employment therefore the infrastructure develops and improves

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23
Q

What’s infrastructure development

A

When a country gets more tourists they need more facilities

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24
Q

through

What is a tour operator

A

People who sell holidays through travel agents or directly to customers

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25
What is a domestic tour operator and an example
Companies who put together UK holidays for residents e.g. Centreparcs
26
What's an outbound tour operator and an example
companies that put together holidays for UK residents wanting to go overseas E.g. TUI holidays
27
What's an inbound tour operator and an example
companies who provide for overseas tourists who want to come to the UK E.g. VisitEngland
28
# MOI What are the three types of travel agents
- Multiples - Independents - Online
29
What's a multiples travel agent? and an example
Companies with lots of branches e.g. TUI
30
What's an independents travel agents and an example
Privately owned business with less than 5 branches e.g. Holt travel
31
What's an online travel agent and an example
Companies that operate online e.g. Expedia
32
Name 5 advantages of booking with a travel agent
Buy everything in one place Speak face to face Good for older people Travel agent knows where best places are If something goes wrong you can get your money back
33
Name 4 disadvantages of booking with a travel agent
Can be more expensive Choices for excursions are limited Excursions offered by agencies are more expensive than at the destination Meeting targets are encouraged therefore you might be sold something you don't need
34
4 advantages of online travel services
Easier to book immediately Can compare products and costs Easy to match your exact needs Find out what's available instantly
35
# security 5 disadvantages of online travel agents
No expert help Lack of security Easy to miss things e.g. transport to and from airport Sort it out yourself if something goes wrong difficult for old people
36
# sat-nav, toll What's the advantage of tourists using road travel (5)
Cars can stop whenever they want Can take more luggage Not many toll roads Listen to your own music Easy navigation with a sat-nav
37
5 advantages of rail travel
Comfortable You can sleep, read, work while travelling Good safety record Can buy food and drink Charging facilities and wifi
37
# what about inbound tourists? 4 Disadvantages of road travel
Fuel is expensive Lots of traffic to slow you down Hard for inbound tourists with new road rules Lots of concentration required
38
# Scheduled, L-C SA, CA - holiday Types of air travel and a characteristic and an examples
Scheduled airlines - fully serviced, British airways Low-cost scheduled airline - extra costs added, Ryan Air Charter airline - only there for holiday schedules, Jet2
38
Name two examples of rail travel
Translink, Mersey rail
39
6 Disadvantage of rail travel
Expensive Confusing prices Changes are difficult for foreigners Sometimes changing trains is necessary which can be difficult Can be busy and noisy Trains can be cancelled and delayed
40
# P&O f..... Two examples of sea travel (Brands)
Stenaline, P&O Ferrys
41
# local,covers large area or specific, used to visit local........... What is regional transport?
Local transport that covers large areas or specific regions in the country. Used to visit local attractions in the region
42
# Metro.... , FB Name two examples of regional transport
Metrolink, First Buses
43
# + what type of tourism is it often used for What is national transport?
Transport from one part of the country to another. Often used for domestic tourism and business tourism.
44
Name two examples of national transport
National express coaches, national rail network
45
What is global/international transport
Transport networks that travel outside country borders
46
# Virgin A, EuroS Two examples of global/international transport
Virgin Atlantic, Eurostar
47
Name 3 safety precautions on road transport (cars)
Seatbelts Service stations to break up journeys Signage to remind not to drive tired
48
Name 3 safety precautions on air travel
Safety announcements before take off Oxygen masks and lifebelts Security checks before take off
49
# glass hammer Name 3 safety precautions on rail travel
Safety announcements Emergency brakes Glass hammers
50
Name 3 safety precautions on sea travel
Safety announcements before docking and setting sail Lifejackets and rafts Trained staff to help in emergency
51
What is serviced accommodation
Accommodation with facilities such as housekeeping, meals, concierge, room service, gym and entertainment
52
What is non-serviced accommodation
The product is the room and very little if any other services e.g. tea and coffee making
53
What is self-catering accommodation
Accommodation with a kitchen to cook for yourself
54
Definition of natural attractions
Natural features of the environment interesting to tourists
55
# NP, giants, amazon 3 examples of natural attractions
National park, Giants causeway, Amazon rainforest
56
Definition of purpose built attractions
Man-made attraction built to attract tourists
57
3 examples of purpose built attractions
London eye, Alton towers, Chester zoo
58
Definition of heritage attractions and a general example
Attractions associated with history or culture such as historic buildings or places that contain history e.g. museum
59
# W castle 3 examples of heritage attractions
Windsor castle, Buckingham palace and Stonehenge
60
What is the definition of primary products and services
the main function of the attraction e.g. rides in a theme park
61
what are the secondary products and services
Anything you can buy whilst at the attraction. e.g. clothing food etc
62
What are the 4 purposes of visitor attractions (Enormous Ella Loves Counting)
Entertainment, education, Leisure, Conservation
63
# R, E, E, LI, T Name 5 products/services visitor attractions can provide
Rides, exhibit, events, language interpreters, tours
64
What does DCMS stand for
Department for Culture, Media and Sport
65
# decide on policy for, promote g, and encourage d What is DCMS role
Decide on policy for tourism, promote growth, encourage domestic tourism
66
# market tourist companies for ..., provide info on D+P, encourage what what does the national tourism agencies do? (3 points)
-Market tourist companies and destinations for a whole country. -Provide information on destinations and products both at home and abroad. -They encourage inbound tourists by promoting special events
67
# national = for one country 2 Examples of national tourism agencies
Northern Ireland tourist board VisitEngland
68
What is the name of the government department responsible or tourism
DCMS
69
# provide info on What's is the role of regional tourist boards
Promote tourism in specific regions They provide information on accommodation, special events, advice and guidance
70
Name two examples of regional tourist boards
London tourist board East of England tourist board
71
What are tourism and visitor information centres
Found in most towns and provide information for the local area
72
# 😌 ✈️ What does CAA stand for
Civil Aviation Authority
73
# ✈️, safety What's the CAA do
Regulate flying Make sure the air is managed safely
74
# 💨, organiser What does ATOL stand for
Air Travel Organisers' Licence
75
# Air Travel Organisers License, 💸, run by What does ATOL do
Financial protection scheme Run by CAA Ensures customers don't lose money or become stranded abroad
76
# 🚆 What does ORR stand for
Office of Rail Regulation
77
What does ORR do?
Regulates health and safety on Britains railways Ensures customers are treated fairly
78
# 🧳✈️ 👩-agent What does ABTA stand for
Association of British Travel Agents
79
# regulates ABTA, funds, ensures customers recieve What does ABTA do?
Regulates British Travel Agents and tour operators Ensures customers receive a high standard of service Has funds to help retrieve stranded holidaymakers
80
# independant What does AITO stand for
Association of Independent Tour Operators
81
# represent, aim for high levels of What does AITO do?
Represent independant tour operators They aim for high levels of customer satisfaction and quality service
82
# who team up? Name one ancillary organisation and describe it
Travel insurance is added to holidays to make sure customers are protected financially if there is accident or injury. Tour operators and insurance providers team up so you can buy them at the same time. e.g. easyJet
83
What is a privately owned tourism organisation
Privately owned by an individual or a group of shareholders. The main function is to make a profit by selling more flights or holidays. E.g. EasyJet, TUI holidays
84
What is a public tourism organisation and two examples
Run by the government, not to make a profit but rather provide a wider service to the community. E.g. VisitEngland, national tourist boards
85
# charities What is a voluntary tourism organisation and an example
Charities that don't make profit but get money from merchandise and donations. E.g. Hospice NI
86
What is common ownership - companies
Where the same company owns lots of different businesses
87
# -- and II What are the two types of common ownership
Vertical integration Horizontal integration
88
What is vertical integration
Where a business acquires a business at a higher/lower level
89
what is horizontal integration
Business at the same level in chain purchases or merge businesses with another
90
what are commercial partnerships
separate organisations working together on one thing. E.g. hotel groups working with airlines to offer things like a package holiday
91
# shared, greater scale of eco, customer care Name 7 advantages of common ownership/commercial partnerships
- Increased sales and money - Advertising efforts doubled - Better customer care - More power over suppliers - Greater economies of scale - Shared resources - More customers
92
Name 6 disadvantages of common ownerships/commercial partnerships
- Company can become too big to manage properly - Less competition therefore less choice - Loss of personalised customer care - Company monopolising the market - Inflexibility - Large scale redundancies
93
# airport, accomodation commun, concerts Name 3 ways in which consumer technology can be used in the travel and tourism sector
Airport self check in Electronic and e-tickets Accommodation for communication entertainment and online bookings
94
what are the advantages of airport self check in (2)
save time for customer cheaper because less staff are needed
95
what are the disadvantages of airport self check in
people could lose jobs less personal contact not everyone find it easy to use
96
what are the advantages of using technology at vision attractions e.g. online bookings
you can book ahead of time better offers online print off tickets at home
97
what are the disadvantages of using technology at visitor attractions e.g. online bookings
you might not have internet access using technology can be difficult not suited to the older generation
98
what's the difference between etickets and m-tickets
etickets are electronic tickets and are sent via email or app whereas m-tickets are mobile tickets and an be added to your phones wallet
99
name 3 types of serviced accommodation
Hotel Motel B&B
100
name 5 types of non-serviced accommodation
Apartment Villa Youth hostel Camping sites Holiday parks
101
what are the 4 purposes of visitor attractions

Travel and tourism ✈️ (1 decks)

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