Training & Evaluating Employees Flashcards
1
Q
Training process steps?
A
Plan, define objectives, design, deliver, evaluate.
2
Q
Dealing with complaints?
A
Listen, understand, summarize, identify, resolve, follow up.
3
Q
Disciplinary process steps?
A
Define, observe, document, discuss, follow up, coach.
4
Q
Why provide training?
A
Improves performance, prevents mistakes, boosts confidence and morale.
5
Q
How do you write effective reviews?
A
Specific examples, balanced positives and negatives, focused on improvement.
6
Q
When do disciplining and evaluations differ?
A
Evaluations non-punitive, disciplinary for specific incidents or patterns.
