TRAINING

Question 1

What are the four key element’s of a great drink?

Answer 1

Shot of espresso. (15-26 seconds acceptable)
Syrup measured properly.
Steamed milk with proper texture between 150-155F
Served with a genuine smile!

Question 2

Three Core Values

Answer 2

1. Customer Service
2. Drink Quality
3. Speed

Question 3

HOT DUTCH COFFEE/AMERICANO/TEA

Answer 3

ALWAYS DOUBLE CUP
Would you like cream or sugar with that?
Would you like ice? It’s very hot!

Question 4

ALL HOT MOCHA DRINKS AND HOT CHOCOLATE

Answer 4

Would you like whip cream on that?

Question 5

ITALIAN SODAS

Answer 5

Would you like cream or whip cream in your soda?

Question 6

CAPPUCINOS

Answer 6

Do you like lots of froth? Dry or wet? Dry= all froth, Wet= half froth)
Would you like something sweet in your cappucino, like vanilla, or sugar?

Question 7

CHAI LATTE

Answer 7

Would you like whip cream on that?

Would you like cinnamon/nutmeg sprinkles on that?

Question 8

SMOOTHIES

Answer 8

Whip on your smoothie?

Question 9

Shot Rules

Answer 9

22 seconds long (15-26 acceptable).

If shots are too short or too long adjust the tamp of your grind.

If this doesn’t correct problem, adjust grind.

FINER pours SLOWER
COURSER pours FASTER

Question 10

Syrup Rules

Answer 10

Measure all syrups with scoop.

Drinks with chocolate milk only have one scoop.

White milk have scoop and a quarter. EXCEPT iced kickers, iced annihilators, and 911s they have two.

SF/NF/Soy/Coconut milk have 2.25

Dutch Freeze 1 scoop

Syrup quantities don’t change with size

Question 11

Steaming Rules

Answer 11

• only amount of milk needed.
• all hot mochas, breves, and lattes have .25 inch of good tight froth on top.
• place under steam wand, turn steamer on, allow tip of wand to go into milk about 1 inch.
• avoid loud jet sound
• continue steaming until temp reaches 150-155F
• extra hot, no hotter than 170F
• Not so hot and kids steamers to 100F

Question 12

SUGAR FREE SYRUPS AND SUGAR FREE SAUCES RULES

Answer 12

• only one scoop syrup on mochas, latters, breves,
• two scoops sugar free sauce on mochas, latters, and breves.
• SF Double Chocoalte Mocha, hot/iced versions are with 2.25 scoops of flavor. Blended version is 4 scoops.

Question 13

DUTCH FREEZE RECIPE

Answer 13

• Thirty double shots of espresso
• Two 12oz cups of sugar
• Mix espresso and sugar well
• Two gallons homogenized milk when ready to load into machine

Question 14

DUTCH FREEZE RULES

Answer 14

• If out of homogenized, use two Kick Me and two nonfat.
• If not enough mix it will be foamy and UNSERVABLE
• CHECK MIX FREQUENTLY

Question 15

Kicker Freeze or Caramlizer Freeze

Answer 15

One level scoop of syrup
A splash of the correct type of milk.
Wet roots of tulips

Kicker Freeze= 1 scoop syrup and splash of kick me

Caramilzer Freeze- 1 scoop syrup and splash of chocolate milk

NEVER SERVE FOAMY DF