Training

Question 1

What are the four A’s?

Answer 1

Assess
Announce
Assemble
Act

Question 2

What are the four C’s?

Answer 2

Contain
Control
Communicate
Coordinate

Question 3

What would be your vision for the new security training program?

Answer 3

For all members to be able to detect, defer and defend against any threat to our moto of People, Planet and Play.

Question 4

How many properties does Caesar’s Entertainment have?

Answer 4

55 properties on four continents.

Question 5

What is a PILB card?

Answer 5

Nevada Private Investigator’s Licensing Board Un-armed Security Guard card.

Question 6

What are Security Officers normally perceived as throughout the world?

Answer 6

ILL-TRAINED
ILL-DISCIPLINED
GENERALLY DISRESPECTED

Question 7

What is the goal for Security Officers who are employed by Caesar’s Entertainment?

Answer 7

They are to be seen as the ambassador’s of the company, the first representative that the customer usually encounters is a uniformed Security Officer.

Question 8

How would you improve guard force management?

Answer 8

By these six management principles:

1) Improved levels of security at all levels of Caesar’s Entertainment
2) Greater understanding of expectations of of guard force staff for Caesar’s
3) Improved Key Performance indicator matrix (foundation principles of guard force staff)
4) Better retention of guard force staff and the reduced absenteeism in all properties of Caesar’s Entertainment
5) Greater compliance with standard operating procedures (SOP’s) throughout the guard force staff of all properties of Caesar’s Entertainment
6) Enhanced the Caesar’s Entertainment reputation

Question 9

Where did Caesar’s Entertainment begin?

Answer 9

Reno, NV over 80 years ago….

Question 10

What is the weakest link in the security of a company?

Answer 10

The company’s workforce

Question 11

What are the two most important aspects of a security awareness training program?

Answer 11

1) Methodology

2) Content

Question 12

Security awareness training is a ________ and _________ _________ part of an employee’s education.

Answer 12

Multi-faceted and critically important

Question 13

It is imperative that training occurs on a __________ __________ and that the message is accurate and supports the __________ and __________ of Caesar’s Entertainment.

Answer 13

Consistent basis

Policies and procedures

Question 14

What reinforces key messages and empowers employees to handle threats coming their way.

Answer 14

Methodology

Question 15

What are the Methodology components?

Answer 15

1) Timing: Training of workforce members is an ongoing effort. Security awareness training should be conducted for all new hires during their first week on the job and should occur at least annually for existing workforce members after that.
2) Testing: Once a training session has concluded, it is critical to test for comprehension. If an employee is not able to display an adequate understanding of the material (i.e., an 80% pass-rate), they must re-take the training. If a workforce member is unable to pass the test, the organization should set up a corrective action.
3) Audit: In order to ensure training is completed from the top down, employers should track training details for all employees, including dates and completion rates.
4) Security reminders: Security reminders should be posted at least once per quarter on an organization’s intranet or sent via e-mail to reinforce material provided during the training.

Question 16

What is security awareness training?

Answer 16

Security awareness training is a formal process for educating employees about computer security. A good security awareness program should educate employees about the corporate policies and procedures that Caesar’s Entertainment has for working with information technology (IT).

Question 17

Why is security important?

Answer 17

An important aspect of security whether guarding physical assets or electronic assets are security guards.

Their main goal is to monitor and protect assets and act as a deterrent to violence.

Security guards form the backbone of security in any setting because of the flexibility of a security guard.

Question 18

What is the main goal for Security Guards?

Answer 18

The main goal is to monitor and protect assets and act as a deterrent to violence.

Question 19

Who started Caesar’s Entertainment?

Answer 19

William Harrah from a bingo parlor in 1937.

Question 20

What is vignette training?

Answer 20

It is a story based training program based on concepts developed from real life based scenarios.

Question 21

How would you ensure that consistent training and documentation is occurring?

Answer 21

Utilize a two prong approach, hard copy training records and a second documentation through spread sheets and/or data base allowing the capture of daily, weekly, monthly, and yearly training.

Question 22

Why would vignette training save money?

Answer 22

The conception would be to have small conceptual training scenarios that Security Officers can participate in while on the floor.

Saving time off the floor and out for training, allowing for better coverage of all posts within the property.