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Money Mart > Training > Flashcards

Training Flashcards

1
Q

Tyco code

A

72555

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2
Q

Durress code

A

2580 - Security code to deactivate the safe and call outside security right away

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3
Q

What is UTR?

A

Unusual transaction report

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4
Q

Where you can find the UTR ? How to do?

A

I can find it on core and I can do the report online

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5
Q

When do UTR?

A

Whatever I feel that the transaction is unusual or suspect

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6
Q

How long we need to keep the UTR in the store?

A

6 years

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7
Q

what is LCTR?

A

Large cash transaction report

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8
Q

How much need to be the transaction to do a LCTR? and How longe keep it in the store?

A

over 10.000CAD and keep for 6 years

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9
Q

How much FX need to ask for valid ID

A

over 2.000cad

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10
Q

MIL

A

monetary instrument log

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11
Q

AML

A

anti money laundring

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12
Q

QCC

A

question, consult, complet

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13
Q

KYC

A

know ypur custormer

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14
Q

PDL

A

pay day loan

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15
Q

When people reciv child benefit

A

every the 20th of the month

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16
Q

P&P

A

procedures and policies

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17
Q

CC

A

cash check

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18
Q

RWAE

A

ready to work alone evaluation

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19
Q

What we have to do with the customers documents

A

Need to be descarted in the shredding

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20
Q

Over 2000 in the FX, what do you need to do?

A

ask for Valid ID and do the money mart profile

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21
Q

what do you need for MO

A

Valid ID and profile

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22
Q

how long to compensate the paybill?

A

4 to 5 days

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23
Q

Whit documents do you need to reborrow a PDL

A

Bank statement ou pay stubs showing the last pay

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24
Q

What documents do you need to do a new PDL

A

ID, proof of income (bank statement, pay stubs, deposit form.

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25
Q

What documents do you need to do a IL

A

Valid ID, Proof of income, deposit form

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26
Q

After for months what documents cx need to bring to do a PDL

A

ID, proof of income and deposit form

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27
Q

do you need to do when ypu have a visitor

A

Call my DM to check the visit, if she say yes I have to fill the visitor log form

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28
Q

Where I can found all form or any information thatI need

A

In the vault (world)

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29
Q

What means GUEST

A

Greet, understand, execute, sell, thanks

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30
Q

IL

A

Installment loan

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31
Q

3Rs

A

Right person
Right cheque
Recourse

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32
Q

What is LPP and where to use?

A

Loan protection plan, use in the IL

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33
Q

When ypu use the LPP

A 
Involuntary unemployment
injury
critical ilness
death
unpaid family leave
life time mileatone
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34
Q

how long to cancel de LPP and how longo to do?

A

Cx has 24hra to decide for the LPP

30 days free to cancel

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35
Q

when cx can not have the LPP?

A

over 70 years old

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36
Q

ACE

A

accurate
consistent
engaging

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37
Q

Active listening

A

Stop
look
listen
respond

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38
Q

SICC

A

stay
inform
call911
complete

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39
Q

3Ps

A

proceed(internal safe)
push (panic button)
phone (FM and 911)

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40
Q

Bomb treat call

A

Be calm and talk

complet the bomb threat phone check list

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41
Q

Bomb treath in person

A

be calm
internal safe
panic button
call dm and 911

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42
Q

SICC

A

stay in the security area
inform the cx that you are calling 911
call 911
complet your incident report

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43
Q

ODSP

A

can not have a IL

recive payment in the last business day of the month

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44
Q

CPP

A

can not have a IL

receive payment in the 3rd last business day of the month

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45
Q

Canadian Child Benefit

A

Received every 20th of the month

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46
Q

4 most common signs of fraud

A

grammar or spelling
math
mismatched font
misaligned

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47
Q

RTMS

A

Remote telephone monitoring system

48
Q

What is mney laundring

A

Illigal money activity. the goal of laudering is to make illegal money look like legal

49
Q

PDL

Tell me everything (documents, max, min, %, fees)

A

ID
proof os income (last 2)
deposit form

minimum is 50 maximum is 1500

fees 15 to 100

for the 1st copy of all documents, and registration form

50
Q

Installment loan

tell me everything

A

Valid ID
proof of income (last 2)
deposit form

minimum 1000
maximum 15000
credit check

APR 19.9
46.9

for the 1st copy of all documents, and registration form and cover form

51
Q

NFS

A

Impostos (juros)

PL 25cad
chexk cash 40
SL 15.15

52
Q

check cashing personal

What do we need

A

Id
if no id is fine
3.99 of fee plus 3.75%
any amount

for the 1st time copy of id, and registration form and copy of the cheque

53
Q

check cashing commercial

A

Id
if no id is fine
fees 3.99 plus 3.75%

for the 1st time copy of id, and registration form and copy of the cheque

54
Q

prepaid car

A

valid id
customer registration form

load more than 2000 or take the maney valid id

no id to roload

9.99 + tax to active and monthly fee

55
Q

FX

A

over 2000 Need a valid ID and profile

3.45 flat fee

56
Q

WU send

A

valid ID when requested or over 1000

57
Q

WU receiver

A

Valid ID

58
Q

money order

A

profile and a valid id over 3000

59
Q

MO amout

A

each money order 1000

60
Q

when we can open the back door?

A

never

61
Q

what the name for the room between safe area and lobby

A

mantrap

62
Q

what is the name for the mirrow

A

convex mirrow

63
Q

where is yours internnal safe haven

A

in the washroom

64
Q

where ia the external safe haven

A

on the circle K

65
Q

rtms phone number

A

4 stars

66
Q

do ypu can leave the security Area

A

no

67
Q

what ia LP

A

Loss prevention

68
Q

why we can be a target

A

because we do a high volume of cash transactions and offer products that are easy to money laundering

69
Q

5 pillars

A 
compliance 
aml training 
identify our customers 
maintain records 
provide reports
70
Q

customer identification

A

helpsto identify cx qnd confirm that we have the right person

71
Q

transactions that require id

A 
WU payouts
wu sent 
IL
FX
travelleea cheque or MO
prepaid card 
10.000 or more incoming cash
cx who are trying to avoid id (UTR)
72
Q

which id is valid?

A

passaporte
drives license
the government id (the purple)
new PR card

73
Q

Telpay

A

primary ID

max 2000

74
Q

1 roll of nickels (5)

A

40 coins

2 dollares ao todo

75
Q

1 roll of quarters (0.25)

A

40 coins

10 dollares each

76
Q

1 roll of loonies (1)

A

25 coins

25 dollares

77
Q

1 roll of toonies (2)

A

25 coins

50 dollares each

78
Q

1 bundle (10) of nickels (5)

A

20 dollares

79
Q

1 bundle (10 rolls) of quarters (.25)

A

100 dollares

80
Q

1 bundle (10rolls) of loonies (1)

A

250

81
Q

1 bundle (10 rolls) of toonies

A

500

82
Q

whats the name when you count money wirh someone

A

dual custody

83
Q

when we need a dual custody

A

always

84
Q

how many times we need to count the money

A

3 times

85
Q

1 bundle of 5 (100bills)

A

500 dollares

86
Q

1 bundle of 10 (100bills)

A

1000 dollares

87
Q

1 bundle of 20 (100bills)

A

2000

88
Q

1 bundle of 50 (100bills)

A

5000

89
Q

1 bundle of 100 (100bills)

A

10 000

90
Q

half bundle 5 (50 bills)

A

250

91
Q

half bundle of 10 (50 bills)

A

500

92
Q

half bundle of 20 (50 bills)

A

1000

93
Q

half bundle of 50 (50 bills)

A

2500

94
Q

half bundle of 100 (50 bills)

A

5000

95
Q

lctr need to be send for

A

compliance

96
Q

How long do I have to send a LCTR?

A

within 24 hours, send to compliance team

97
Q

AML red flags

A

Ask open ended questions. Prevent frauds, protect the community

98
Q

What are red flags?

A

Red flags are signals the customers give that indicate that something is not right (nervousness, aggressive, hurried, trying to distracted you)

99
Q

Transaction red flags

A

Structuring (amount so that it falls just below)
Spitting (into multiple transactions)
Lowering (transaction amount)
Flipping

100
Q

3 Rights

A

Know
Participate
Refuse

101
Q

ACE

A

Accurate
Consistent
Engaging

102
Q

5 Questions for cheque cash

A 
Right Person
Right check
Reason for receiving the check (type)
Recourse
Right story
103
Q

5 psrts of a cheque

A 
Bank
Maker
Authrorized signature
Payee
Endorser
104
Q

What should I do if I need to turn down a cheque?

A

Call DM and send to the CA for approval

105
Q

What do I need to do with a commercial cheque?

A

Stamp the back and ask for the customer’s signature

106
Q

What do I need to do when I have a new customer cheque cash?

A

Print the customer registration form and make a copy of the cheque and the ID

107
Q

what do I need to do when I have a new maker cheque?

A

Need to call to confirm the cheque

108
Q

High risk business

A

Daycare, landscape, dry wall, and painting

109
Q

What are the cheque types

A

Government, personal (p1 and p2), payroll, draft, or rare

110
Q

Three paths for for cash cheque

A

Ask for a second opinion
Cash the cheque
Ask for a second opinion (CA)

111
Q

CA

A

Central Authorization

112
Q

Checking the Information

A

Notes
Payee history
Maker history
Business

113
Q

3 things to repeat for a loam

A

3 by 3

amount
due date
repayment method

114
Q

EPP

A

dividir pagamento

115
Q

When I can fill LFV (loan verification form)

A

when customers doesn’t have bank information proff, customers can call the bank and put in the speaker

IL - less than 5000
PDL - always

Money Mart (1 decks)

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