Trainer Academy Flashcards
According to the NASM Code of Conduct, list four guidelines a trainer must adhere to protect the public and the profession
- Not diagnose or treat illness or injury unless for basic first aid or if the Certified Professional is legally licensed to do so and is working in that capacity at that time 2. Not train clients with a diagnosed health condition unless the Certified Professional has been specifically trained to do so, 3. Not begin to train a client prior to receiving and reviewing a current health-history questionnaire signed by the client. 4. Hold a current cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) certification from a NASM-approved provider at all times
Describe “forecasting” as it applies to the business fundamentals of professional fitness
Making informed predictions based on previous performance indicators and existing trends
List the 10 steps to business success in fitness
- Decide on an income figure 2. Identify weekly earnings required for that goal 3. Calculate the number of required weekly sessions 4. Identify the required closing percentage 5. Create client conversion timeline 6. Identify the total number of interactions required based on the closing percentage 7. Identify the required amount of daily interactions 8. Do an hour by hour daily breakdown of interactions 9. Make sure you obtain contact information 10. Conduct follow-ups
What are the 4 P’s of marketing in fitness?
- Product 2. Price 3. Placement 4. Promotion
Define “prospecting”
Implementation of methods designed to search for new clients
4 key steps to “asking for the sale”
- Be visible and available 2. Be confident enough to ask for the sale 3. Display value and quality of service. Market your personality as well as your product 4. Remain in consistent contact with your clients
What are the ways to overcome the objection of a sale?
- empathize with and understand the client’s concern - isolate the actual drawbacks - remind the client of the benefits - make a plan to resolve concerns
List 5 tips that can enhance the quality of communication
– Use of appropriate body language – Provide an explanation of important concepts – Show empathy and compassion – Use positive reinforcement – Use positive greeting protocols (smile, handshake. hello)
Describe non-verbal communication and how it takes effect
Visual and auditory expressions of intent and feeling that exist outside of written or spoken speech
Define “active listening”
Practicing listening as an act of genuine interest
Describe the differences between open-ended and closed-ended questions
Open-ended questions allow the questioned party to elaborate with detail. Close-ended questions only require a yes or no answer
Define “reflecting” with regards to trainer-client communication
Relaying back your interpretation of what the client has communicated
Define “summarizing” with regards to trainer-client communication
Making brief reflections of what has been communicated to indicate that information has been taken on board
Define SMART goals
S Specific M Measurable A Attainable R Realistic T Timely
List eight important considerations in goal expectation management
- Understand the client’s motivations 2. Hone in and clarify vague statements like “I want to get fit” or “I want to look better” 3. Allow clients to verbalize their goals for more clarity 4. Identify unrealistic outcomes 5. Set goals based on the SMART principles 6. Be able to contrast between product and progress based goals 7. Be aware that progress occurs at different rates for different clients 8. Identify how and when each client’s goals will be reassessed and revisited
What are the stages of change?
