Tract 2 People Skills

Question 1

Welcome letters are good forms of which type of communication?

Answer 1

Written

Question 2

Which of the following statements is the most correct regarding communication?

Answer 2

Putting yourself “in their shoes” is always a good way to help when dealing with an upset owner.

Question 3

Which statement is the most correct statement?

Answer 3

Allowing owners to help make all decisions at a board meeting versus taking comments during the open session will allow for more owners to participate and eliminate liability for the board.

Question 4

Which of the following would you consider to not be a critical people skill?

Answer 4

Finishing statements for them since it will save time for you and the upset owner.

Question 5

When could a resident survey back-fire on a common-interest community?

Answer 5

When the board publicly makes fun any suggestions.

Question 6

What role does the sales agent play in a new project or development?

Answer 6

The sales agent in the developers office plays a critical role in building a “healthy community “ in a new common-interest community.

Question 7

A board member can be held personally liable for all of the following except

Answer 7

Failing to go along with decisions made by a majority of the board that are against the law.

Question 8

Which of the key components of verbal communication is all that is required at an owners hearing?

Answer 8

Listening

Question 9

Ensuring that the Secretary of State Corporate filing is completed and mailed annually will ensure all but which one of the following

Answer 9

The Association will have total protection against lawsuits.