TQMP Part 2 Breeze-Through

Question 1

What are the 14 analytic methods?

Answer 1

1. Solution effect analysis
2. Root cause analysis (RCA)
3. Force field analysis
4. SIPOC analysis
5. Opportunity Analysis
6. Value opportunity analysis
7. Domainal mapping
8. Failure mode effect analysis (FMEA)
9. Musts and wants
10. Five why analysis
11. 5W2H analysis (5 why’s, 2 how’s)
12. Acceptable quality level (AQL)
13. Potential problem analysis
14. Is/Is Not Matrix

Question 2

What are the management methods?

Answer 2

1. Deming cycle (PDCA/PDSA cycle)
2. Deming’s 14 points
3. Quality circle
4. Just-in-time (JiT)
5. 8-D Problem System (8 Discipline)
6. DMAIC problem solving
7. Robust design (off-line quality control)
8. Mistake proofing (Poka Yoke)
9. Design of experiments (DoE)
10. Kano Model (Quality Function Deployment / QFD)
11. Kaizen (improvement)
12. Mystery shopping
13. Contingency plan
14. Department purpose analysis (DPA)
15. Program evaluation and review technique (PERT)
16. Employee empowerment (teamwork)
17. Total productive maintenance
18. Zero defects

Question 3

What do we review for Costs of Quality?

Answer 3

1. The 4 costs of quality
2. Quality cost curve
3. Quality Cost Report (QCR): Trend Chart
4. QCR: Executive Summary
5. Quality Cost Report
6. QCR: Comparison
7. QCR: Interim Standard Report
8. Cost-Benefit analysis

Question 4

List the discussed creativity techniques

Answer 4

1. Benchmarking
2. Affinity diagram
3. Consensus reaching
4. Breaking set
5. Paired comparisons
6. Nominal group technique/forced ranking

Question 5

Describe Solution Effect Analysis

Answer 5

A method to examine (brainstorming) the consequences of implementing a solution.

• Assist both individuals and groups to generate ideas
• Serve as a recording device for ideas generated
• Reveal undetected relationships

http://www.mkccc.com/TQM/sea.htm