TQM,QA,QC,BSI Flashcards

0
Q

What does QA mean?

A

Quality assurance

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1
Q

What does TQM mean?

A

Total quality management, it is sometimes referred to as total quality control (TQC)

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2
Q

What does QC mean

A

Quality control

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3
Q

What does BSI mean ?

A

the British Standards Institute

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4
Q

What are QA systems?

A

They are the planned activities used by the manufacturer to monitor the quality of a product from its design and development stage, through it manufacture and to its end use, including the degree of customers satisfaction

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5
Q

What is QC?

A

QC is that part of quality assurance that involves inspecting and testing of a product, during or immediately after production

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6
Q

What is TQM?

A

TQM is the strategic ire grated system for achieving customer satisfaction by applying QA procedures at every stage of the production process

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7
Q

What is BSI?

A

BSI operates a quality management system to which any organisation can be accredited

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8
Q

Name at least two benefits of BSI to customers and users?

A
  1. receive products that conform to the requirements
  2. Products Are dependable and reliable
  3. Products are available when needed
  4. Products are easily maintained
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9
Q

Name at least two benefits of BSI to the people in the organisation?

A
  1. Better working conditions
  2. Increased job satisfaction
  3. Improved health and safety
  4. Improved moral
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10
Q

Name at least two benefits of BSI to the owners and investors?

A
  1. Increased return on investment
  2. Improved operational results
  3. Increased market share
  4. Increased profits
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11
Q

Name at least two benefits of BSI to society

A
  1. Fulfilment of legal and regulatory requirements
  2. Improved health and safety
  3. Reduced environmental impact
  4. Increased security
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