TQM Flashcards
Overall process used to ensure that laboratory results meet the requirements for health care services to patients
Total Quality Management
Purpose of TQM
1) Detect disease or predisposition to disease
2) Confirm or reject a diagnosis
3) Establish prognosis
4) Guide patient management
5) Monitor efficacy of therapy
Provides the direction of where one is going
Pattern of behaviors used to engage others to complete tasks in a timely and productive manner
Leadership and Management
LEADER
Administrative Organizer and developer Risk-taker Inspiration Thinks long term Asks what and why Challenges status quo Does the right thing
MANAGEMENT
Implementer Maintains control Thinks short term Asks how and when Watches bottom line Accepts status quo Is a good soldier Does things right
Constant re-evaluation of goals and services and adapt to market forces
Observing current and projected conditions in the following areas: Social, Technological, Economic, Environmental and Political (STEEP
Strategic Planning
Wisdom to intuitively see the “end” before one starts, to assess situations quickly but comprehensively
Quality Management
Coordinated activities to direct and control an organization with regard to quality (ISO,CLSI).
Quality System Management
Refers to correct application of currently available medical knowledge and technology in the care of patients.
Can also be defined as care administered in compliance with universal and specific standards to the maximum degree permitted by the particular society’s capacity to meet those standards
Quality Medical Service
Set of coordinated activities that function as building blocks for quality management
Quality System Essentials
PRINCIPLES OF TQM
- Customer-driven organization.
- Leadership
- Involvement of the people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision.
- Mutual beneficial supplier relationship.
Systematic and planned approach to assessing, monitoring and improving the quality of health services on a continuous basis. (eg. checking of reagents, machines etc.)
Quality Assurance
Tool that can form basis for introducing a system of QA
Quality Indicators
Bacteria, viruses, parasites – infective agents that must be taken into consideration
Biological Hazards
Collective group of injuries involving the body systems in response to long term and repetitive twisting, bending, lifting, or assuming static postures for an extended period of time
Ergonomic Hazards
