TQM

Question 1

is a lot more than nonexistence of defects which allow companies to meet customer expectations. Quality needs controlled process improvement, allowing companies to exceed customer’s expectations.

Answer 1

Quality

Question 2

TV and print media are flooded with such indescribable claims, therein lays problem that quality is not easy to define or operationalized.

Answer 2

Transcendent

Approaches to Quality Definition

Question 3

User-based

Answer 3

Quality is an individual issue and products that best please their preferences are those with the highest quality.

Question 3

Quality is observed as a quantifiable or measurable characteristic or attribute.

Answer 3

Product-based

Question 4

It’s focused mainly engineering and manufacturing practices and use the universal definition of “conformance requirements”.

Answer 4

Manufacturing-based

Question 5

All about set characteristics of the product or services must minimally have to satisfy the requirements of the customer based on market research.

Answer 5

Quality of Design

Question 6

Is basically meeting standards or user-based characteristics defined in the design phase after the product is manufactured or while the service is delivered.

Answer 6

Quality of Conformance

Question 7

Is how sound the product functions or service performs when put to use.

Answer 7

Quality of Performance

Question 8

Quality requirements revolve around it’s customers’ quality requirements.

Answer 8

Organizational Level

Question 9

Units of the organization are categorized into functions or departments like marketing, operations, finance, human resource and so on.

Answer 9

Process Level

Question 10

Performer/Job/Task Design Level

Answer 10

Individuals are one of the vital components of the human performance system.

Question 11

focus is on the product or service and performance should be exactly as what customer demands.

Answer 11

Custom-craft paradigm

Question 12

focus is on production rate without direct involvement of the customer.

Answer 12

Mass production and sorting paradigm

Question 13

comparable to the mass production and sorting paradigm except that more emphasis is given to production processes.

Answer 13

Statistical quality control paradigm

Question 14

socio-technical complement to the custom-craft paradigm with the intention of reducing delivery time. Each unit is designed and builds exactly the way the customer wants it built using high level of product process flexibility

Answer 14

Techno-craft paradigm