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MIDTERM > TQM > Flashcards

TQM Flashcards

1
Q

TQM CONTROL

A

Total Quality Management
Total Quality Control
Involves everyone in the organization
Involves cross-functional levels

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2
Q

JIT

A

Just In Time

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3
Q

Maintain minimum required number of stock everyday

Saves inventory cost

Establish reorder point

A

JIT (Just In Time ) Production System

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3
Q

producing only necessary units
in necessary quantity at a necessary time resulting in
decreased excess inventories and excess workforce
thereby increasing productivity.

A

JIT PRODUCTION

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4
Q

There must be a clear, well defined policy on quality
reflecting management commitment

A

Policy Development

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4
Q

Maintaining equipment in top working condition to avoid
breakdowns and delay in manufacturing process

A

Total Productive Maintenance

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5
Q

Orient employees through various modes such as
circulation of documents, newsletters, training, meetings,
pledge cards and personal contact.

A

Policy Development

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6
Q

Encourage all workers to talk about their suggestions and
put them into action right away.

A

Suggestion System

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7
Q

The suggestion must be one that leads to an upgraded
standard once implemented.

A

Suggestion System

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8
Q

Management should give recognition to employee’s efforts
in improvement. To reinforce the program, it must be a
criteria in supervisor or manager performance that they
recognize such effort.

A

Suggestion System

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9
Q

Known as quality circles

A

Small Group Activities

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10
Q

Quality circles

A

quality issues
issues such as cost
safety
productivity

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11
Q

The feeling of ownership is intensified because those who
are directly involved solve the problem in a multifunctional
team.

A

Small Group Activities

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11
Q

Continuous for Improvement

A

KAIZEN

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12
Q

Change for the Better

A

KAIZEN

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13
Q

Is a productive that organizes individual organizations or departments and consequently enhancess efficiency by keeping the workplace neat,orderly,and accessible and it is for this reason that it is considered as the foundation of quality initiative in any organization.

A

5s

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14
Q

Clearly distinguish needed items from uneeded items and eliminate the latter

A

SORT ( Seiri)

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15
Q

keep needed items in the correct place to allow for easy and immediate retrieval

A

SET IN ORDER ( Seiton)

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16
Q

Swepting and cleanliness

A

SHINE (Seiso)

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17
Q

maintaining the 3s

A

STANDARDIZE (Seiketsu)

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17
Q

Make a habit of maintaining established procedures

A

SUSTAIN (Shitsuke)

18
Q

KAI means

A

Change

19
Q

ZEN means

A

Better

20
Q

The very first step in the PDCA Cycle of Planning is the creation of

A

Planning and objectives

21
Q

In the SDCA cycle of DO, it means carrying out the standard thru _____,
_____and ______.

A

Training
Doing
Confirm the results

21
Q

The ___ phase is developing a solution for the problem defined in the planning phase.

A

Do

22
Q

_____ means maintaining the minimum required number of stock everyday.

A

JIT Production System

23
Q

______means maintaining equipment in top working condition to avoid breakdowns and delay in the manufacturing process.

A

Total Productive Maintenance

23
Q

The ____encourages ideas from all workers which when implemented leads to an upgraded standard.

A

Suggestion System

23
Q

Employees are protected and work better in clean,
organized and hazard-free work places.

A

GOOD HOUSEKEEPING

23
Q

A dirty and disorganized workplace cannot produce
quality products.

A

GOOD HOUSEKEEPING

23
Q

should be part of normal work routines.

A

Housekeeping

23
Q

(NAPOCOR)

A

National Power Corporation

23
Q
  1. Remove unnecessary items from the work area such as tabletop
    plants, plaques, appliances.
  2. Put personal items like bags, personal hygiene items, spoon and
    fork inside movable drawers.
  3. Set criteria for sorting.
  4. Sort outdated documents.
  5. Filing cabinets must only contain official documents.
A

SORT (Seiri)

23
Q
  1. Clean tables, drawers, machines and tools daily.
  2. Check equipment/tools if in proper working conditions.
  3. Give special instructions to janitorial staff.
  4. Secure electrical cords.
  5. Avoid getting the work area dirty.
A

SHINE (Seiso)

24
Q
  1. Standardize documents labeling, sorting and filing.
  2. List down things and areas that need to be checked regularly.
  3. Designate a 5S marshal for every department.
A

STANDARDIZE (Seiketsu)

24
Q
  1. Set every Friday as 5S days for all employees.
  2. Allocate 10-15 minutes to clean the work area.
  3. Always return things to their proper place after use.
  4. Take photographs of work areas to document progress.
  5. Include 5S in Management review.
A

SUSTAIN (Shitsuke)

24
Q
  1. Designate appropriate areas for storage.
  2. Display layout of workplace to easily identify location of personnel.
  3. Create a directory of items.
  4. Implement a Record Retrieval Procedure.
  5. Do not use the work table for storage.
A

SET IN ORDER (Seiton)

25
Q

Companies can save labor hours, money and other
resources.

A

Improved profitability

26
Q

With standard procedures in place, personnel
can focus on what is important

A

More Efficient workforce

27
Q

With a more organized, cleaner, streamlined workplace,
employees can use more time providing exceptional service

A

Better service

28
Q

Employees feel protected in a clean, organized,
hazard-free work spaces.

A

Safer workplace

29
Q

Policies and objectives
Work Plan
Check points

A

PLAN

30
Q

Training
Doing
Confirm the results

A

DO

31
Q

Urgent counter measures
Find the basic reasons
Prevention of Recurrences

A

CHECK

32
Q

Standardization
Reflection

A

ACT

33
Q

KAIZEN PDCA CYCLE

A

PLAN
DO
CHECK
ACT

34
Q

SDCA Cycles

A

STANDARDIZE
DO
CHECK
ACT

35
Q

First, identify and understand your problem or opportunity. Perhaps the standard of a finished product isn’t high enough, or an aspect of your marketing process should be getting better results.

A

PLAN

36
Q

Once you’ve identified a potential solution, test it safely with a small-scale pilot project. This will show whether your proposed changes achieve the desired outcome – with minimal disruption to the rest of your operation if they don’t.

A

DO

37
Q

First, Plan: Identify what’s holding you back personally, and how you want to progress. Look at the root causes of any issues, and set goals to overcome these obstacles.

Next, Do: When you’ve decided on your course of action, safely test different ways of getting the results that you want.

Then, Check: Review your progress regularly, adjust your behavior accordingly, and consider the consequences of your actions.

Finally, Act: Implement what’s working, continually refine what isn’t, and carry on the cycle of continuous improvement.

A

PDCA Cycle

MIDTERM (1 decks)

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