TQM Flashcards
It is commonly used to mean the degree of excellence in a given product or service
Quality
_______ and ________ are the words coming up more frequently.
Conformity and Specification
It is a multifaceted concept, whose definition is complex and fundamentally context-dependent
Quality
What are the two dimension of product quality?
Quality of the idea and quality of the technical realization
The outer circle embraces all previous dimensions of quality and represents the company’s and its products?
Impact
Changed dramatically with the advent of mechanization
Industrial Revolution
electrification
Industrial revolution
Another term for industrial revolution is?
Mass Production
New technological opportunities gave rise
Industrial Revolution
Implementation of moving assembly line
Industial Revolution
Moving line assembly was implemented by?
Henry Ford
When was moving line assembly implemented?
1913
Who conceptualized scientific management?
Frederick W. Taylor in 1911
Were marked by an unprecedented speed of economic recovery, combined with an impressive strength and scale of international cooperation
Quality after World War II
In this place, demographic growth and the rise of the middle class, coupled with easier access to consumer credit, gave rise to the phenomenon of “mass consumption”
United States
This were related to how cheap and how fast products could reach yeat unserved consumers.
Competitive Levers
The rapid economic expansion of the early post-war years largely reflected a process of?
Catch-up growth
This era was starting off with the goal of reaffirming American superiority in terms of international relations
Reagan Era
It is called as the work of a number of thinkers
Quality Gurus
TRUE OR FALSE: Responsibility for quality was usually delegated to middle management and CEO’s
TRUE
TRUE OR FALSE: Responsibility for quality was usually delegated to top management and CEO’s
FALSE (top-middle)
TRUE OR FALSE: Once the quality goes beyond a purely technical domain, there is no universal recipe for success.
TRUE
This term literally means carrier of interest
Stakeholder
It is a group of people who have, to a varying degree, and interest in the performance or success of the organization
Stakeholders
These people may contribute, more or less critically, to both strategic management and business tactics
Shareholders
TRUE OR FALSE: Employees are one of the primary assets
TRUE
TRUE OR FALSE: Customers are one of the primary assets
FALSE (customers-employees)
Who are one of the primary assets, if not the most important one of a company
Employees
They represent another primary asset of the production system
Suppliers
They supplement or complement the basic know-how of the company, providing factors of production, and etc.
Suppliers
It is not directly involved in business activites
State
They define conditions and areas under which the production processes may take place
State
It is intended as a set of local and national government
State
It provides various techniques and tools to support quality management and production processes analysis
Statistics
It refers to the techniques, used in statistics, to describe data
Descriptive statistics
It refers to the methods used to get information about a population from a sample of it and to quantify the reliability of such information
Inferential statistics
It is the branch of mathematics that allows to deal with uncertainty
Language and methods of probability
It is undoubtedly the most renowned and most used by industries of all sectors
Balanced Scoreboard
They design the balanced scorecard
Robert Kaplan and David Norton
TRUE OR FALSE: Balanced Scorecard was designed in 1992
TRUE
It is recognized as a comprehensive system for the management of a company
Balanced Scorecard
A key tool to drive business
Balanced Scorecard
It can be described as a methodology that allows to bring customer’s wants inside the company and to make sure that they are taken into account from the earliest stages of design
Quality Function Deployment
called as the “founding father” of Quality Function Deployment
Professor Yoji Akao
This individual leads a research committee whose objective is the development and dissemination of what will become the methodology known today
Professor Yoji Akao
A set of observation and comparison activities between benchmark and current practices and performances undertaken by organizations to encourage improvements
Benchmarking
It is the customer’s opinion of the degree to which a transaction has met the customer’s needs and expectations
Customer satisfaction
It represents the subjective and time-evolving customer opinion on the performance offered by suppliers
Customer Satisfaction
FMEA stands for?
Failure Mode and Effect Analysis
It is a management philosophy summarized in “more value for less work”, which finds its origin in the Toyota Production system
Lean Management
Usually a someone at the top of the company, identifies areas for improvement
Leader
Normally a senior executive and has the role of project development manager
Champion
One of the main innovations introduced by ISO 9001:2000
Process Approach
This approach generates a search for partial profits and for “artificial” performance optimization within each function
Functional Approach
This is consists of sequence of stages, each potentially comprising a series of activities
Procedure
It is the first reference to quality system
US Military Specification (MILQ-9858)
This undertook a program of rationalization, unification, and harmonization, concluded in 1987 with publication of the ISO 9000 standards
International Organization for Standardization (ISO)
It refers to a document that includes guidelines or rules concerning specific activities
Standard
It is a part of the management system of a company, and its purpose is to improve the environmental performance and the processes of the organization
Environmental Management Systems
This specified the requirements that an OHSMS must own to allow an organization to effectively control its own risks and opportunities within this scope
ISO 45001:2018
It is a legally constituted organization with the purpose of carrying out certification activity
Certification body
This means to make the issued certificate truthful and validate it by making it internationally effective.
Accreditation
What are the four phases or certification process?
- Preliminary
- Initial
- Certification
- Surveillance
It is a voluntary, international, and certifiable standard defining the requirements needed to set up, implement, and manage an Information Security Management System (ISMS)
ISO/IEC 27001
a set of measures to preserve integrity and confidentially of digital information
Logical security
set of solutions whose purpose is to prevent unauthorized access to physical location
Physical security
roles, duties, and responsibilities for defining company security policies and procedures
Organizational security
A part of a global management system based on risk approach, with the aim of setting up, implementing, operating, monitoring, re-examining, maintaining, and improving information security.
Information Security Management System
A cyclical approach to monitor and keep changes under control.
Plan-Do-Check-Act cycle
