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AUDIT: Chapter 4 > TQM > Flashcards

TQM Flashcards

1
Q

It is commonly used to mean the degree of excellence in a given product or service

A

Quality

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2
Q

_______ and ________ are the words coming up more frequently.

A

Conformity and Specification

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3
Q

It is a multifaceted concept, whose definition is complex and fundamentally context-dependent

A

Quality

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4
Q

What are the two dimension of product quality?

A

Quality of the idea and quality of the technical realization

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5
Q

The outer circle embraces all previous dimensions of quality and represents the company’s and its products?

A

Impact

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6
Q

Changed dramatically with the advent of mechanization

A

Industrial Revolution

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7
Q

electrification

A

Industrial revolution

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8
Q

Another term for industrial revolution is?

A

Mass Production

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9
Q

New technological opportunities gave rise

A

Industrial Revolution

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10
Q

Implementation of moving assembly line

A

Industial Revolution

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11
Q

Moving line assembly was implemented by?

A

Henry Ford

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12
Q

When was moving line assembly implemented?

A

1913

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13
Q

Who conceptualized scientific management?

A

Frederick W. Taylor in 1911

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14
Q

Were marked by an unprecedented speed of economic recovery, combined with an impressive strength and scale of international cooperation

A

Quality after World War II

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15
Q

In this place, demographic growth and the rise of the middle class, coupled with easier access to consumer credit, gave rise to the phenomenon of “mass consumption”

A

United States

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16
Q

This were related to how cheap and how fast products could reach yeat unserved consumers.

A

Competitive Levers

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17
Q

The rapid economic expansion of the early post-war years largely reflected a process of?

A

Catch-up growth

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18
Q

This era was starting off with the goal of reaffirming American superiority in terms of international relations

A

Reagan Era

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19
Q

It is called as the work of a number of thinkers

A

Quality Gurus

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20
Q

TRUE OR FALSE: Responsibility for quality was usually delegated to middle management and CEO’s

A

TRUE

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21
Q

TRUE OR FALSE: Responsibility for quality was usually delegated to top management and CEO’s

A

FALSE (top-middle)

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22
Q

TRUE OR FALSE: Once the quality goes beyond a purely technical domain, there is no universal recipe for success.

A

TRUE

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23
Q

This term literally means carrier of interest

A

Stakeholder

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24
Q

It is a group of people who have, to a varying degree, and interest in the performance or success of the organization

A

Stakeholders

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25
Q

These people may contribute, more or less critically, to both strategic management and business tactics

A

Shareholders

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26
Q

TRUE OR FALSE: Employees are one of the primary assets

A

TRUE

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27
Q

TRUE OR FALSE: Customers are one of the primary assets

A

FALSE (customers-employees)

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28
Q

Who are one of the primary assets, if not the most important one of a company

A

Employees

29
Q

They represent another primary asset of the production system

A

Suppliers

30
Q

They supplement or complement the basic know-how of the company, providing factors of production, and etc.

A

Suppliers

31
Q

It is not directly involved in business activites

A

State

32
Q

They define conditions and areas under which the production processes may take place

A

State

33
Q

It is intended as a set of local and national government

A

State

34
Q

It provides various techniques and tools to support quality management and production processes analysis

A

Statistics

35
Q

It refers to the techniques, used in statistics, to describe data

A

Descriptive statistics

36
Q

It refers to the methods used to get information about a population from a sample of it and to quantify the reliability of such information

A

Inferential statistics

37
Q

It is the branch of mathematics that allows to deal with uncertainty

A

Language and methods of probability

38
Q

It is undoubtedly the most renowned and most used by industries of all sectors

A

Balanced Scoreboard

39
Q

They design the balanced scorecard

A

Robert Kaplan and David Norton

40
Q

TRUE OR FALSE: Balanced Scorecard was designed in 1992

A

TRUE

41
Q

It is recognized as a comprehensive system for the management of a company

A

Balanced Scorecard

42
Q

A key tool to drive business

A

Balanced Scorecard

43
Q

It can be described as a methodology that allows to bring customer’s wants inside the company and to make sure that they are taken into account from the earliest stages of design

A

Quality Function Deployment

44
Q

called as the “founding father” of Quality Function Deployment

A

Professor Yoji Akao

45
Q

This individual leads a research committee whose objective is the development and dissemination of what will become the methodology known today

A

Professor Yoji Akao

46
Q

A set of observation and comparison activities between benchmark and current practices and performances undertaken by organizations to encourage improvements

A

Benchmarking

47
Q

It is the customer’s opinion of the degree to which a transaction has met the customer’s needs and expectations

A

Customer satisfaction

48
Q

It represents the subjective and time-evolving customer opinion on the performance offered by suppliers

A

Customer Satisfaction

49
Q

FMEA stands for?

A

Failure Mode and Effect Analysis

50
Q

It is a management philosophy summarized in “more value for less work”, which finds its origin in the Toyota Production system

A

Lean Management

51
Q

Usually a someone at the top of the company, identifies areas for improvement

A

Leader

52
Q

Normally a senior executive and has the role of project development manager

A

Champion

53
Q

One of the main innovations introduced by ISO 9001:2000

A

Process Approach

54
Q

This approach generates a search for partial profits and for “artificial” performance optimization within each function

A

Functional Approach

55
Q

This is consists of sequence of stages, each potentially comprising a series of activities

A

Procedure

56
Q

It is the first reference to quality system

A

US Military Specification (MILQ-9858)

57
Q

This undertook a program of rationalization, unification, and harmonization, concluded in 1987 with publication of the ISO 9000 standards

A

International Organization for Standardization (ISO)

58
Q

It refers to a document that includes guidelines or rules concerning specific activities

A

Standard

59
Q

It is a part of the management system of a company, and its purpose is to improve the environmental performance and the processes of the organization

A

Environmental Management Systems

60
Q

This specified the requirements that an OHSMS must own to allow an organization to effectively control its own risks and opportunities within this scope

A

ISO 45001:2018

61
Q

It is a legally constituted organization with the purpose of carrying out certification activity

A

Certification body

62
Q

This means to make the issued certificate truthful and validate it by making it internationally effective.

A

Accreditation

63
Q

What are the four phases or certification process?

A
  1. Preliminary
  2. Initial
  3. Certification
  4. Surveillance
64
Q

It is a voluntary, international, and certifiable standard defining the requirements needed to set up, implement, and manage an Information Security Management System (ISMS)

A

ISO/IEC 27001

65
Q

a set of measures to preserve integrity and confidentially of digital information

A

Logical security

66
Q

set of solutions whose purpose is to prevent unauthorized access to physical location

A

Physical security

67
Q

roles, duties, and responsibilities for defining company security policies and procedures

A

Organizational security

68
Q

A part of a global management system based on risk approach, with the aim of setting up, implementing, operating, monitoring, re-examining, maintaining, and improving information security.

A

Information Security Management System

69
Q

A cyclical approach to monitor and keep changes under control.

A

Plan-Do-Check-Act cycle

AUDIT: Chapter 4 (8 decks)

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