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TQM > TQM > Flashcards

TQM Flashcards

1
Q

– are added characteristics that boost the
attraction of the product or service to the user.

A

Features

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2
Q
  • makes use of an environmental test
    chamber that artificially replicates the conditions under
    which machinery, materials, devices, or components
    might be exposed.
A

Climatic Testing

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3
Q

It was
founded in 1947, and since then has published
more than 19,000 International Standards
covering almost all aspects of technology and
business.

A

ISO develops International Standards.

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4
Q

is presented annually by the
President of the United States to organizations
that demonstrate quality and performance
excellence. T

A

The Malcolm Baldrige National Quality Award
(MBNQA)

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5
Q

– improves equipment
and its components so that preventive
maintenance can be carried out reliably

A

Corrective Maintenance

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6
Q

Sometimes called process map.
It is a visual representation of a process.
Used to piece together the actual process as it is
carried out, which quite often varies from how the
process imagines it is

A

Flow Chart

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7
Q

is the world’s largest
developer of voluntary International Standards.

A

ISO (International Organization for
Standardization

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8
Q

work thrown away

A

Scrap

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9
Q
  • Constant pursuit of
    quality that involves everyone in the organization
A

TOTAL QUALITY MANAGEMENT

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10
Q

– work behind schedule

A

Backlogs

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11
Q

work not required

A

Surplus items

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12
Q

It organizes and displays information to
demonstrate the relative importance of various
problems or causes of problems.

A

Pareto Chart

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13
Q

used to test a sample or
representative model of volume production.

A

Vibration Experiment

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14
Q

– carrying out the standard

A

Do –

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15
Q

a. People follow policies, good or bad.
b. Policy should be direct and concise and
should clearly define management’s
commitment to quality.
c. It needs to state the level of defects or
errors that is acceptable.
d. Should be explained to employees

A

Policy Development

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16
Q

These are costs
obtained to treat defects exposed by
customers.

A

External failure Costs

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17
Q

problems are defined and need to be
addressed

A

. Planning Phase

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18
Q
  • is the likelihood that a product will not fail
    within a particular time period.
A

Reliability

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19
Q

– It is meeting and exceeding customer
expectations at a price that he is willing to pay to
possess the product or service.

A

Quality

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20
Q

– is an action-oriented approach and refers to
improvement activities that are carried out in the actual
workplace.

A

Gemba –

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21
Q

All production
products are tested to eliminate faulty units and
approved good units.

A

Vibration Stress Screening

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22
Q
  • These are informal and
    voluntary groups organized to carry out specific
    task in a workshop environment.
A

Small Group Activities

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23
Q

replicates events to determine if
structures can withstand sudden applied forces.

A

Shock Tests

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24
Q

AKA data collection sheets and tally sheets.
It used to capture data in a manual, reliable, formalized
way so that decisions can be made based on facts.

A

Check Sheets

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25
Q

Whatever the country, whatever the
language, the short form of our name is always
ISO

A

ISO is derived from the Greek “isos”, meaning
equal.

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26
Q

work done again

A

Lost Items

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27
Q

It is a
system of maintaining and improving the
integrity of production and quality systems
through the machines, equipment, processes,
and employees that add business value to an
organization.

A

Total Productive Maintenance (TPM)

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28
Q

Most complicated of the basic tools of TQM but
are based on simple principle.
It focuses on monitoring performance over time
by looking at the variation in data points and
distinguishes between common cause and
special cause variations.

A

Control Charts

29
Q

Daily maintenance
(cleaning, inspection, oiling, re-tightening)
design to retain the healthy condition of
equipment and prevent failure.

A

. Preventive Maintenance

30
Q

depicts to that extent a product’s
design and operating characteristics meet established
standards

A

Conformance

31
Q

costs happen when the
results of work fail to attain design quality
standards and are noticed before they are
transferred to the customer

A

Internal failure Costs

32
Q

– It is defined using costs and
prices as well as the number of attributes.

A

Value-based

33
Q

developing a solution for the problems

A

Doing Phase

34
Q

– in which the service
life of important part is predicted based on
inspection or diagnosis, to use the parts to the
limit of their service life.

A

Prediction Maintenance

35
Q

is the individuals’ subjective
appraisal of products or a service’s attributes

A

Perceived Quality

36
Q
  • is a
    revolutionary way to trim down cost while at
    the same time meeting the customer’s delivery
    needs.
A

JIT (Just in Time) Production

37
Q
  • continuous improvement; “kai” meaning
    “change” and “zen” meaning good.
A

Kaizen-

38
Q

work requiring correction

A

Rework

39
Q

– These costs are associated
with measuring and monitoring activities
related to quality standards and performance
requirements

A

Appraisal Costs

40
Q

It is used to identify whether there is a
relationship between to variables

A

Scatter Diagrams

41
Q

means that people
waits until equipment fails and repair.

A

Breakdown Maintenance

42
Q

means how a product looks, feels, sounds,
tastes, or smells.

A

Aesthetics

43
Q
  • documenting the results and
    preparation to address the other problems
A

Acting Phase-

44
Q

– are created with the employees.

A

Standard

45
Q

Three awards may be given
annually in each of six categories:

A

Manufacturing
Service company
* Small business
* Education
* Healthcare
* Nonprofi

46
Q

bar chart;
used to measure the
frequency distribution of
data that is normally
grouped together in ranges
or “bins”

A

Histogram –

47
Q
  • superior in quality or exceeding
    the limits of expectation
A

Transcendent

48
Q

– is an individual issue and products
that best please their preferences (perceived
quality) are those with the highest quality.

A

User-based

49
Q

It is employed to identify the underlying
symptoms of a problem or “effect” as a means
of finding the root cause.

A

Cause and Effect/ Fishbone Diagram

50
Q

These are incurred to
prevent or avoid failure problems.

A

Prevention Costs

51
Q

– observed as a quantifiable or
measurable characteristic or attribute

A

Product-based

52
Q

there’s comparison analysis of
before and after data to confirm the effectiveness of
the processes and measure the results

A

Checking Phase

53
Q

Baldrige Criteria for Performance Excellence:

A
  1. Leadership
  2. Strategic planning
  3. Customer and market focus
  4. Measurement, analysis, and knowledge
    management
  5. Human resource focus
  6. Process management
  7. Business/organizational performance results
54
Q

compared standard with current situation to
verify intended use.

A

Check

55
Q

Three Dimensions of Kaizen

A

Quality
▸ Cost
▸ Delivery

56
Q

– involves the consumers’ ease of
obtaining repair service like access to service centers
and/ or ease of self-service; the responsiveness of
service personnel like the ease of getting an
appointment and willingness of repair personnel to
listen to the customer; and the reliability of service like
whether the service is performed right the first time.

A

Serviceability

57
Q

– work after agreed time

A

Late deliveries

58
Q

– a theory-based approach and refers to strategic
improvements that are prejudiced by the top
management.

A

Teian

59
Q

the vibration environment to
which products will be exposed to in real use is
reproduced.

A

Vibration Testing

60
Q

– is the cost of making available products or services based on required standards.

A

Cost of Conformance

61
Q
  • It is a
    management tool for improving total
    performance. _____ means organized Kaizen
    activities involving everyone in a company.
A

Total Quality Control (TQC)

62
Q
  • work not up to specification
A

Defects

63
Q
  • It encourages all workers
    to talk about their suggestions orally with
    supervisors and put them into action right
    away, even before submitting suggestion forms.
A

Suggestion system

64
Q

focused mainly with
engineering and manufacturing practices and
use the universal definition of “conformance
requirements”

A

Manufacturing-based –

65
Q

– consist of periodically
inspecting, servicing, and cleaning equipment
and replacing parts to prevent sudden failure
and process problems.

A

Periodic Maintenance

66
Q

– means failure costs
linked with a process not functioning based on
required standards

A

Cost of Non-Conformance

67
Q

is a measure of how much use a person gets
from a product before it breaks down to such a point
that replacement makes more sense than continual
repair.

A

Durability

68
Q

– modify the standard based upon the results
from checking the standard

A

Action –

69
Q

consists of primary operating
characteristics of the product.

A

Performance

TQM (1 decks)

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