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TQM > TQM > Flashcards

TQM Flashcards

1
Q

Supplies information to management on cost of labor, materials and overhead and may provide reposts on items such as scrap, downtime and inventories.

A

Accounting

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2
Q

Extent to which there is an absence of variety in a product, Servive or process, And immediately available to customers

A

Standardization

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3
Q
  • bringing together of engineering design and manufacturing personnel early in the design phase.
A

Concurrent Engineering

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4
Q

= not logic, Not use all available data, not consider alternatives, not employ appropriate quantitative techniques

A

Bad decision

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5
Q

Evaluation of alternative investment in plant and equip requires input from both and finance people.

A

Economic Analysis 0f Investment Proposal

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6
Q

A measure of the effective use of resources, usually expressed as the ration of output to input.

A

Productivity

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7
Q
  • Responsible for general upkeep and repair of equipment, building and grounds, heating and air-conditioning, removing toxic waste.
A

Maintenance

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8
Q

Sources of Ideas for new or Redesigned Products and Services

A

Idea Generation

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9
Q

designing products using computer graphics

A

Computer -aided design (cad)

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10
Q
  • it is impossible to access the likelihood of various possible future events.
A

Uncertainty

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11
Q

Inputs are used to obtain finished goods using one or more transformation processes. (ex. Transporting and cutting)

A

Production/ operation system

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12
Q

to problem solving embody to an attempt to obtain mathematically optimum solutions to managerial problems.

A

Quantitative approached

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13
Q

Reason of Recycling

A

Cost savings, Environment concerns, Environment regulations

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14
Q

the most abstract: they do not look at all like their real-life counterparts, usually easiest to manipulate.

A

Mathematical Models

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15
Q

schematic representation of the available alternatives/ possible consequences.

A

DECISION TREE

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16
Q

a set of interrelated parts that must work together

A

System

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17
Q

more abstract than their physical counterparts, and relatively simple to construct and change.

A

Schematic Models

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18
Q
  • refurbishing used products by replacing worn-out or defective components.
A

Remanufacturing

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19
Q

Tactics in Mass Customization-

A

Delayed Differentiation and Modular Design

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20
Q
  • look like their real-life counterparts.
A

Physical Models

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21
Q

THE DECISION PROCESS

A

-Identify the process
-Develop a list
-Determine or estimate payoff
-Estimate of each possible
-Evaluate alternatives and select

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22
Q

form of standardization in which components parts are subdivided into modules that are easily replaced or interchanged

A

Modular Design

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23
Q

best of the worst possible payoffs

A

Maximin

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24
Q

Has the least regret

A

Minimax Regret

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25
Q

best possible payoff

A

MAXIMAX

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26
Q

best expected value among the alternatives.

A

EXPECTED MONETARY VALUE (EMV) criterion

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27
Q

generally implies an act

A

Service Operation

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28
Q

That the product or services is designed for specific case for specific case or individual.

A

Customized Output

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29
Q

strategy of producing standardized goods or services but incorporating some degree of customization

A

Mass Customization

30
Q

Concerned with recruitment and training of personnel, labor relations and wages.

A

Personnel or Human resources

31
Q
  • certain parameters have probabilistic outcomes
A

Risk

32
Q

postponement tactic, producing but not quite completing a product until customer preferences or specification are known

A

Delayed differentiation

33
Q

customers, suppliers, competitors

A

External sources

34
Q

Differences between goods versus service

A

-Customer contact
- Uniformity of Input
-labor content of job
-uniformity of output
- measures productivity
- simultaneous production/ consumptionand deliver
- Quality assurance

35
Q

Represents a general approach to decision making that is suitable for a wide range

A

Decision Theory

36
Q

generally implies an act

A

Service Operation

37
Q

emphasizes interrelationship among subsystems, but the main theme is that the whole is greater than the sum of its individual parts.

A

System approach

38
Q
  • Organizations are formed to pursue goals that are achieved more effectively by the concerted efforts of a group of people than by individuals working alone
A

Business Organization

39
Q

results in tangible products

A

Production of goods

40
Q
  • Recovering materials for future use.
A

Recycling

41
Q
  • set of conditions under which an items reliability is specified.
A

Normal Operating conditions

42
Q

There is a high degree of uniformity in goods or services.

A

Standardized Output

43
Q

Involves shipping of goods to warehouse, retail outlets or finals consumer.

A

Distribution

44
Q

events whose occurrence or nonoccurrence do not influence each other

A

Independent events

45
Q

How many different type of products or services are made by the operation?

A

Variety

46
Q

-possible future conditions will actually happen

A

Certainty

47
Q

relevant parameters such as cost, capacity and demand have known VALUE.

A

Certainty

48
Q

Responsible for procurement of materials, supplies and equipment.

A

purchasing

49
Q

showing the expected payoff for each alternative in very possible state of nature.

A

PAYOFF TABLE

50
Q
  • system that create goods and provide services.
A

operation management

51
Q
  • ability of a product, part, system to perform its intended function under a prescribed set of condition.
A

Reliability

52
Q

Compromises of activities related to securing resources at favorable prices

A

Finance

53
Q

Incubation, growth, maturity, saturation and decline

A

Product/ Service life cycle

54
Q

The use of backup components to increase reliability.

A

Rebundancy

55
Q

How many products/services are made by the operation?

A

Volume

56
Q

necessary funding of operations and the amount and timing of funding.

A

Provision of funds

57
Q

best average payoff of any of the alternative

A

Lappace/ laplace

58
Q

approach to the study of decision making

A

Analytic and systematic approach

59
Q

providing management with the information it needs to effectively manage.

A

Management Information system (IMS)

60
Q

Organized efforts to increase scientific knowledge or product innovation.

A

Research & Development

61
Q

dismantling and inspecting a competitor’s product to discover product improvements.

A

Reverse Engineering

62
Q

manager sometimes deal with decision by listing the advantages and disadvantage of a course of action to better understand the decision they must make.

A

Analysis of Trade-offs

63
Q

How much does the level of demand change over time

A

Variation

64
Q

situation in which a product, part or system does not perform as intended.

A

Failure

65
Q

Inputs are used to obtain finished goods using one or more transformation processes. (ex. Transporting and cutting)

A

Production/ operation system

66
Q
  • Focus on selling and promoting the goods and services of an organization, responsible for assessing customer wants and needs.
A

Marketing

67
Q
  • How much of the operation’s internal working are exposed to its customers?
A

Visibility

68
Q

= logic, available data, possible alternatives, applies quantitative approach

A

Good decision

69
Q
  • must be periodically prepared to plan financial requirements.
A

Budget

70
Q

design results in products or services that can function over a broad range of condition.

A

Robust Design

TQM (1 decks)

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