TQL test Flashcards
What is the mission statement?
Exceed the customers expectation at all times & handle their transportation requirements from the moment until delivery. 24/7/365
What are the four winning principles?
Pledge integrity, exceed expectations, recognize the value of teamwork, be forthright about conflict
What service does TQL provide for both customers & carriers that’s not typical?
Single point of contact
shipper/shed
freight shipped from this facility
receiver/consignee
freight delivered to this facility
Commodity Broker
hired by a customer to locate a product required to handle transportation
Grower
a commodity is grown & shipped directly from this location
Manufacturer
a facility where the product is made & shipped (can be customer for us)
BOL
is bill of lading, document with load details with pick up & delivery info
Lumper
a individual who unload freight from a truck
MC #
a number assigned to each carrier company by the DOT
Phishing
deceptive emails …web based
Vishing
voicemails trying to convince people to do something
Tailgating
replying on human trust giving someone access to a building without knowing them
What are the locations to weigh a truck?
CAT Scales, DOT weigh stations, weigh stations (cat is certified automated truck scale)
How to handle mad customers?
R.E.A.P
relax , empathize , apologize, plan
When replying always reply all?
false
What is a customer load tender?
A doc detailing load info spec
What colors would load be if it’s a new load for tomorrow?
white
Baiting
is relying on human for rewards
The driver tells you he is waiting on the shipper to get loaded?
He would be in the dispatched section & the color would be tan
Where does the loaded section go?
Color is green & would be in dispatch section once the driver is loaded
What section would you look into to get a driver location?
Dispatched & the color is green
Which tab on the dispatch screen gives you access to info such as trailer type, size, carrier, unloading responsibilities & pallet exchange?
Load Info
Driver arrived @ 10:00am mike finds out that the driver left @ 14:00 taking four to load. How many hours can the driver take before taking a break?
8hrs before taking a break
Mike finds out it took 4 hours to load, what should he do?
Tell his LAE, Call customer, tell carrier no more 8:00 delivery, needs to get eta on driver
When posting a load, in which circumstances should you select the 2 minute/post & cover option as the post duration time?
When its a hot lane & all the phones are ringing
What info should you collect before selling a load to a carrier?
MC #, Carrier name, phone # and caller name
When completing a not dispatched check call, which is the correct format for documenting remarks?
? MT @ 8:00 ETA 11:00 per driver
Carrier rate confirmation can be sent to any email as long as the driver tells you the email address on an inbound call?
false
What documents can be sent to iCabinet?
Emails, docs, photos, customer rate confirmation, load tenders, carrier rate confirmation
What is the sequence after you find a carrier?
Not dispatched, Dispatched, loaded, Location check, delivered
What are the 4 types of call status?
Blank, No Answer, Dispatched, Not dispatched
A driver has requested an appointment at 18:30 in Chicago. The driver is WTL ta the shipper at 17:30. What MGO time would you request LSS to call the driver?
21:30 explained… MGO must be set to 21:30 not 2030 b/c Chicago is in CST & we set all MGO/MGE to EST
What feature in the dispatch screen shows you the carrier actually suggested routes in PC MILLER ?
map check calls
What 3 questions should we ask the carrier when completing a delivery check call?
Where are the BOL Clean, do you need a reload, do you have any unloading charges
What is the sequence after you find a carrier?
Not dispatched, Dispatched, loaded, Location check, delivered
When issuing a comcheck for the fuel in the amount of $1500? What fees apply?
$25 fee & $9.50 cashing fee
Which authority type must be active for a carrier or broker to work with TQL?
Contact, common, broker
What must a carrier have for insurance?
1 million in liability insurance, & 100k in cargo insurance
Who can you reach to address co-worker ethics issues?
STL, GSM, & TQL Alert line
What is the rule of 3? What does TQL say about this?
How will it affect your account? Would you be embarrassed to tell someone you did it? (regulation, Gut & Ripple}
