TQL test

Question 1

What is the mission statement?

Answer 1

Exceed the customers expectation at all times & handle their transportation requirements from the moment until delivery. 24/7/365

Question 2

What are the four winning principles?

Answer 2

Pledge integrity, exceed expectations, recognize the value of teamwork, be forthright about conflict

Question 3

What service does TQL provide for both customers & carriers that’s not typical?

Answer 3

Single point of contact

Question 4

shipper/shed

Answer 4

freight shipped from this facility

Question 5

receiver/consignee

Answer 5

freight delivered to this facility

Question 6

Commodity Broker

Answer 6

hired by a customer to locate a product required to handle transportation

Question 7

Grower

Answer 7

a commodity is grown & shipped directly from this location

Question 8

Manufacturer

Answer 8

a facility where the product is made & shipped (can be customer for us)

Question 9

BOL

Answer 9

is bill of lading, document with load details with pick up & delivery info

Question 10

Lumper

Answer 10

a individual who unload freight from a truck

Question 11

MC #

Answer 11

a number assigned to each carrier company by the DOT

Question 12

Phishing

Answer 12

deceptive emails …web based

Question 13

Vishing

Answer 13

voicemails trying to convince people to do something

Question 14

Tailgating

Answer 14

replying on human trust giving someone access to a building without knowing them

Question 15

What are the locations to weigh a truck?

Answer 15

CAT Scales, DOT weigh stations, weigh stations (cat is certified automated truck scale)

Question 16

How to handle mad customers?

Answer 16

R.E.A.P

relax , empathize , apologize, plan

Question 17

When replying always reply all?

Answer 17

false

Question 18

What is a customer load tender?

Answer 18

A doc detailing load info spec

Question 19

What colors would load be if it’s a new load for tomorrow?

Answer 19

white

Question 20

Baiting

Answer 20

is relying on human for rewards

Question 21

The driver tells you he is waiting on the shipper to get loaded?

Answer 21

He would be in the dispatched section & the color would be tan

Question 22

Where does the loaded section go?

Answer 22

Color is green & would be in dispatch section once the driver is loaded

Question 23

What section would you look into to get a driver location?

Answer 23

Dispatched & the color is green

Question 24

Which tab on the dispatch screen gives you access to info such as trailer type, size, carrier, unloading responsibilities & pallet exchange?

Answer 24

Load Info

Question 25

Driver arrived @ 10:00am mike finds out that the driver left @ 14:00 taking four to load. How many hours can the driver take before taking a break?

Answer 25

8hrs before taking a break

Question 26

Mike finds out it took 4 hours to load, what should he do?

Answer 26

Tell his LAE, Call customer, tell carrier no more 8:00 delivery, needs to get eta on driver

Question 27

When posting a load, in which circumstances should you select the 2 minute/post & cover option as the post duration time?

Answer 27

When its a hot lane & all the phones are ringing

Question 28

What info should you collect before selling a load to a carrier?

Answer 28

MC #, Carrier name, phone # and caller name

Question 29

When completing a not dispatched check call, which is the correct format for documenting remarks?

Answer 29

? MT @ 8:00 ETA 11:00 per driver

Question 30

Carrier rate confirmation can be sent to any email as long as the driver tells you the email address on an inbound call?

Answer 30

false

Question 31

What documents can be sent to iCabinet?

Answer 31

Emails, docs, photos, customer rate confirmation, load tenders, carrier rate confirmation

Question 32

What is the sequence after you find a carrier?

Answer 32

Not dispatched, Dispatched, loaded, Location check, delivered

Question 33

What are the 4 types of call status?

Answer 33

Blank, No Answer, Dispatched, Not dispatched

Question 34

A driver has requested an appointment at 18:30 in Chicago. The driver is WTL ta the shipper at 17:30. What MGO time would you request LSS to call the driver?

Answer 34

21:30 explained… MGO must be set to 21:30 not 2030 b/c Chicago is in CST & we set all MGO/MGE to EST

Question 35

What feature in the dispatch screen shows you the carrier actually suggested routes in PC MILLER ?

Answer 35

map check calls

Question 36

What 3 questions should we ask the carrier when completing a delivery check call?

Answer 36

Where are the BOL Clean, do you need a reload, do you have any unloading charges

Question 37

What is the sequence after you find a carrier?

Answer 37

Not dispatched, Dispatched, loaded, Location check, delivered

Question 38

When issuing a comcheck for the fuel in the amount of $1500? What fees apply?

Answer 38

$25 fee & $9.50 cashing fee

Question 39

Which authority type must be active for a carrier or broker to work with TQL?

Answer 39

Contact, common, broker

Question 40

What must a carrier have for insurance?

Answer 40

1 million in liability insurance, & 100k in cargo insurance

Question 41

Who can you reach to address co-worker ethics issues?

Answer 41

STL, GSM, & TQL Alert line

Question 42

What is the rule of 3? What does TQL say about this?

Answer 42

How will it affect your account? Would you be embarrassed to tell someone you did it? (regulation, Gut & Ripple}