Tourism Futures Exam Section 4

Question 1

Terrorism and political instability example and how to mitigate negative activities ?

Answer 1

1. 9/11
2. Fear in air travel
3. Tighten air security

Question 2

Natural disaster example and how to mitigate negative activities?

Answer 2

1. Kaikoura Earthquake
2. No access, roads closed
3. Create more transportation methods, larger airport

Question 3

Cyber Security example and how to mitigate negative activities?

Answer 3

1. British Airways 2018 cyber attack
2. Loss of customer trust, financial impact and cancellations and disruptions
3. Increase cyber security, have stronger backup systems and offer cyber security training

Question 4

What is resilience?

Answer 4

The ability to adapt and maintain structure and function during disturbance

Question 5

How to increase resilience?

Answer 5

1. Don’t rely on a single market
2. Good communication with other businesses and government
3. Have a long-term approach
4. Keep cash reserves

Question 6

What is climate change vulnerability?

Answer 6

The degree in which a system is susceptible or unable to cope with unfavourable effects of climate change

Question 7

Three factors?

Answer 7

Exposure - Affected
Sensitivity - Harmed
Adaptability - Action taken

Question 8

Adaptation?

Answer 8

Reduces negative impacts of climate change, through new opportunities

Living with the effects

Question 9

Mitigation?

Answer 9

Reduces emissions that cause carbon emissions

Reducing the causes

Question 10

Conflict-ions for the tourism industry based on climate change?

Answer 10

1. Encourages more travel which contributes to more greenhouse emissions
2. Labelling as eco-friendly removes guilt

Question 11

What is corporate social responsibility?

Answer 11

Companies that integrate the three p’s place, people and profit into their operations and clearly communicate this with stakeholders

Question 12

Pros for CSR?

Answer 12

1. Increased customer satisfaction
2. Improve brand reputation
3. Encourages connections with like-minded stakeholders
4. Reduces employee turnover

Question 13

Cons for CSR?

Answer 13

1. Small businesses have less access to resources
2. Greenwashing
3. CSR difficult to manage