Total Quality Management (TQM)

Question 1

What is TQM ?

Answer 1

Ongoing process used by firms to control ->

• manufacturing errors
• avoid supply chain glitches - monitor employee training - improve customer experience

Continual process of detecting and reducing or eliminating errors in manufacturing

Question 2

What does TQM do ?

Answer 2

• Oversees activities for business excellence.
• Determines quality policy.
• Creates and implements quality planning.
• Implements quality control and improvement measures.

Question 3

What are the aims of TQM ?

Answer 3

Aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

Aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

Question 4

Why is it used ?

Answer 4

to streamline supply chain management, improve customer service, and ensure that employees are properly trained.

Question 5

Main focus of TQM ?

Answer 5

to improve the quality of an organization’s outputs, including goods and services, through the continual improvement of internal practices.

Question 6

Pros of TQM ?

Answer 6

Delivers stronger, higher-quality products to customers

Results in lower company-wide costs

Minimizes waste throughout the entire production and sale process

Enables a company to become more adaptable

Question 7

Cons of TQM ?

Answer 7

May require substantial financial investment to convert to TQM practices

Often requires conversion to TQM practices over a long period of time

May be met with resistance to change

Requires company-wide buy-in to be successful