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Edexcel AS Product Design - Quality > Total Quality Management > Flashcards

Total Quality Management Flashcards

1
Q

What is TQM?

A

Management approach to long term success through customer satisfaction

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2
Q

How is TQM achieved?

A

All members of an organisation participate in improving processes, products, services and the culture they work in - maximising productivity

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Edexcel AS Product Design - Quality (5 decks)

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