Tops Ch 1 Dispensing Theory

Question 1

What three categories are involved in the perfect pair of glasses?

Answer 1

Optical Clarity, Comfortable Wear, Cosmetics

Question 2

What are some good questions to ask a customer initially?

Answer 2

Will you wear these glasses all the time or just occasionally?
How will you use these glasses?
Do you like your current glasses?
Can you see well with your current glasses?
Are your current glasses comfortable??
Do you like how your current glasses look?

Question 3

Questions to keep in mind while observing

Answer 3

Is the present nasal fit adequate?
Are the glasses too high or too low?
do you see any red marks that may indicate discomfort?
What is the present vertex distance?
Through which portion of the lens is the patient looking?

Question 4

What are the first 4 steps to a patient interaction?

Answer 4

Greeting, questioning, listening, observing

Question 5

If a PD was incorrectly measured in a pervious pair, what effect can impact the patient.

Answer 5

Unprescribed Prism Effect

Question 6

What do you call the analysis of a prescription?

Answer 6

Neutralization

Question 7

What should you do if you notice a significant change to a patient’s Rx?

Answer 7

Discuss the possible issues

Question 8

What is a lens clock used for?

Answer 8

To check base curce

Question 9

What allows dispensers to avoid being directed to a poor decision by a patient with no optical expertise?

Answer 9

Control

Question 10

A dispenser who demonstrates power dispensing is showing what?

Answer 10

A knowledge and willingness to lead patients where they want to go.

Question 11

What are the seven steps of power dispensing?

Answer 11

Greeting
Ask Listen Decide
Be a Trained Observer
Record Data
Measure PD 
Neutralize
Suggest and Guide