Topic 6 : Safety

Question 1

What is security?

Answer 1

Measure that taken to protect a place or to ensure
that only people with permission can enter ur or leave it

Question 2

What is resort security?

Answer 2

Guest are liable to bring valuables and important belonging with the protection been given by the resort in physical and their safeties

Question 3

2 important of safety

Answer 3

-help resort protest guest from unwanted theft and crime

-protect resort staff, physical resource and assets from damage

Question 4

Ways to protect guest

Answer 4

Building entrance
-bright even at night , guest use smart card to enter

Resort facilities
-made by glass door n walls for easy monitoring

Resort lobby
-visually opened, minimal blind spots from front office employees

Parking
-As open as possible for clear line of sight

Exterior of resort
-bright lighting for walkways n entrance and n installed cctv

Question 5

Ways to protect GUESTS FROM SAFETY AND SECURITY HAZARDS

Answer 5

1. Keep property well lit and free from hiding places
2. Screen employees carefully before hiring
   -seek all infos from previous employers
   -no criminal offence or any criminal of record to the candidate name

3.train staff in security and safety procedures
-ask team to regularly change password of their system n perform online transaction w caution
-

Question 6

Give for standard operation procedures

Answer 6

1. External access caution
   -patrol
   -shrubs and vines
2. Materials access caution
   -baggage check
   -supplies check
3. People access caution
   -walk in guest
   -visitor management pass
4. Internal access caution
   -lift usage
   -entrance for boiler room, control rooms shud be locked when not in use

Question 7

Types of fire

Answer 7

A-ordinary combustible (wood paper cloth)

B-flammable liquid (grease oily paint)

C-live electrical equipment (wiring motor panel)

D-combustible metal (aluminium magnesium)

Question 8

4. Unsafe practices that may lead to fire

Answer 8

-Guest smoking in bed
-use faulty electrical equipment and sockets
-not unplugging electrical appliances wen not in use
-use high-wattage bulbs in lamp

Question 9

3 Fire Warning System

Answer 9

1.Sprinkles -automated spray water wen reach certain high temperature

2.Smoke detector
-set off by smoke

3.Fire alarm
-set off by smoke detector, heat detector, sprikle system or pull stations

Question 10

4 case of emergency

Answer 10

1 don’t use lift

2.carry out instruction

3.close windows and switch off electrical appliances

4.close door to affected area and report to immediate supervisor

Question 11

4 Employee Theft Prevention Method

Answer 11

-award n reward honest employees
-trails stuff towards being loyal and honest
-prevent hotel staff from carrying large amount of cash during on duty

Question 12

Types of loft and found

Answer 12

-valuable item (kept if safe deposit locker for 6 months-auction)

-non valuable item (kept for 3 months-disposed)

-perishable item (kept for 3 days)

Question 13

5 Risk in resort industry

Answer 13

1. Terrorism
2. Kidnapping
   3.blackmails of staff
3. Sexual harassment
   5.baggage theft