Topic 6 - Human resources

Question 1

What does it mean by Training

Answer 1

Training can include a range of activities giving employees job related skills and knowledge

Question 2

What does it mean by Induction

Answer 2

Introducing the new employee to the workplace

Question 3

What does it mean by On the job training

Answer 3

Carried out in the workplace whilst the employee is doing their actual job e.g. demonstration, job shadowing, mentoring, job rotation, coaching

Question 4

What does it mean by Off the job training

Answer 4

Carried out away from the workplace e.g. college, off site, computer based, sandwich course and outside trainers

Question 5

What does it mean by Job shadowing

Answer 5

A new or inexperienced employee works alongside a more experienced employee in order to develop their skills in a particular job.

Question 6

What does it mean by Demonstration

Answer 6

An experienced employee will show another employee (possibly a new employee) how to do the job

Question 7

What does it mean by Coaching

Answer 7

An experienced or skilled employee (possibly the line manager) will work closely with another employee (again likely to be new or an inexperienced member of the workforce) and coach them for a period of time on a specific aspect of their job.

Question 8

What does it mean by Mentoring

Answer 8

Similar to coaching, but involves a more supportive and advisory relationship between the experienced employee and the less experienced employee

Question 9

What does it mean by Job rotation

Answer 9

Employees move between different jobs at the similar levels within a business. The purpose is to give employees experience of a different range of jobs to develop their skills and knowledge and to give them a better understanding of the business as whole.

Question 10

What does it mean by Organisation by function

Answer 10

Based on roles such as finance, marketing, production, sales.

Question 11

What does it mean by Organisation by function

Answer 11

Separate groups or divisions for each product

Question 12

What does it mean by Geographic organisation

Answer 12

The business divides its operations by geographical area

Question 13

What does it mean by Organisational chart

Answer 13

Shows the different job roles, the levels of hierarchy, the chain of command and the span of control of the different job roles

Question 14

What does it mean by Chain of command

Answer 14

Formal line of communication that starts at the top of the organisational chart down to the bottom levels

Question 15

What does it mean by Span of control

Answer 15

Number of employees managed directly by the line manager

Question 16

What does it mean by Delegation

Answer 16

This is when a person in a superior job role gives a subordinate the authority to carry out a specific duty

Question 17

What does it mean by Hierarchy

Answer 17

Levels within an organisational chart

Question 18

What does it mean by Communication

Answer 18

Communication is the passing or exchange of information, ideas or feelings and there are two parties involved in any communication

Question 19

What does it mean by Flexible working practices

Answer 19

Businesses have introduced new working practices as a result of the changing needs of business, changing needs of customers, the need to control costs and the changing patterns of employment and society e.g. zero hour contracts, job sharing, homeworking, flexible hours