Topic 4. Violent behavior and bullying at work Flashcards
What is workplace bullying?
Abusive behavior that creates an intimidating-humiliating work environment with the purpose or effect of harming the dignity, safety and well-being of the other party.
True or false: there are two kinds of workplace bullying: Work-related (withholding information) and personal issues (gossip and social isolation)
True it is
True or false: Workplace bullying is a short-term proces in which major negative acts accumulate to a pattern of systematic maltreatment
False. This is a LONG-TERM proces in wich MINOR negative acts accumulate to a pattern of systematic maltreatment.
True or false: Workplace bullying is not equal to a conflict because of unethical and counterproductive nature.
True
Name 5 conditions of workplace bullying.
- Power imbalance between parties
- Longstanding, subsequent number of episodes
- Negative connotion
- Act or perceived intention to cause harm
- Observation or enactment of actual behavior.
True or false: work place bullying is systematic, for a longer time of period and escalation.
True
True or false: the victim cannot defend him/herself or has the feeling. But there are no consequences for emotions, well-being and behavior.
False. The victim cannot defend himself, AND there are consequences for emotions, well-being and behavior.
For who are the consequences of work place bullying?
Victim, witnesses and organisation
What are the domains of consequences for the victim and witnesses?
- Strain (spanning) –> job satisfaction, need for recovery, worrying.
- Emotions –> fear, anxiety, depression, shock
- Mental –>PTSS
What are the consequences for the organisation?
- Turnover
- Productivity
- Costs (direct & indirect: productivity, loss of good workers & reputations)
Give 5 antecedents for workplace bullying of the victim related to personality.
Shyness, anxiety, depression, submissive and non-controversial, avoid conflict, conscientious, traditional, dependable, quiet and reserved.
What domains are riskfactors for being bullied at work?
Personality, coping, existence of a ‘victim personality’.
What are antecedents for the perpetrator for work place bullying?
Authoritarian, score low on perspective taking, score high on social dominance.
What are workrelated antecedents of workplace bullying?
- The job (role conflict, low autonomy)
- Team (lack of social support from colleagues for example)
- Organisation (climate, hierarchie)
How can you explain the relationship between antecedents and workpace bullying?
- Through the development of stress and strain
- stress, distance, violate norms and expectations, encourage negative reactions.
- Interpersonal conflict.
True or false: the two conflicting components in workplace bullying are: occurence and management.
True
The effects of conflicts in management styles can be dinstinguished in?
Problem solving and forcing.
True or false: with problem solving, there’s a genuine attention for one’s own as well as for the opposite party’s goals & deescalating.
True
True or false: with forcing, there’s a low care for one’s own goal and a high interest in the other party’s goals.
False. There’s a high care for one’s own goals and a low interest in the other party’s goals.
True or false: the results of the model (in sheets) show a clear relation over time between problem solving and forcing and being a perpetrator of bullying behavior.
True
What are the different parties in workplace bullying?
Bully, victim, bystanders and supervisor.
True or false: supervisors are unsensitive to the presence of bullying, they accept the problem and create a work environment in which bullying can flourish.
True
True of false: bystanders are not afraid of being the next victim and have a diffusion of responsibility.
False. They are afraid of being the next victim.
The prevalence of bullying depends on the method of measurement. Which 2 kinds of measurement?
- Subjective measurement or;
- Objective measurement.
The S-NAQ and LIPT are measurements of the objective measurement. What do they mean?
S-NAQ: Short Negative Act Questionnaire and
Leymann Inventory of Psychological Terror.
True or false: anti-bullying policies have formal and informal procedures.
True.
What’s the difference between destructive handling and constructive handling?
Destructive handling is just ignoring the bullying and failing to gather all the evidence. With contstructive handling, this is a process focussed on problem solving, with for example mediation and investigation.
What is mediation in bullying?
This is a voluntary process in which an independent mediator helps resolve the probem in a way that is acceptable to everyone.
True or false: in the investigation in constructive handling the workplace bullying: it is immediate (takes 7 days), formal, with a stepwise approach and it protects the target.
True.
What are the mistakes a victim and perpetrator make?
Fundamental attribution error
What are mistakes a witness makes?
Diffusion of responsibility, fear, scapegoat (zondebok)
What is a mistake a supervisor make?
He is too optimistic
What can a victim do to bullying?
Talk about it and communicate your boundaries
What can witnesses do about bullying?
Inform the victim and be the change you want to see
What can s supervisor do about bullying?
Be a good example
What can an employer do about bullying?
Invest in a policy and prevent!!
True of false: there are standards of acceptable conduct. Behavior that violates those standards is unacceptable, whether or not it is intentional
True.
