Topic 4 : Management

Question 1

What are the 2 most important concepts in management?

Answer 1

Effectiveness and Efficiency

Question 2

What’s the concept of Management?

Answer 2

A process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment.

Question 3

Who are the managers and what is their role?

Answer 3

Individuals who make decisions about the use of organizational resources.

Question 4

Name the 5 aspects of a manager’s job.

Answer 4

1.Planning
2.Organizing
3.Staffing
4.Directing
5.Controlling

Question 5

What is efficiency?

Answer 5

Doing the right thing by accomplishing the objectives with the minimum amount of resources. (output/input)

Question 6

What is effectiveness?

Answer 6

Doing the right thing by accomplishing the intended objective and result. (output/goal)

Question 7

Why is management important?

Answer 7

Because we want to find a balance between Effectiveness and Efficiency.

Question 8

What do we obtain when we succeed the balance of efficiency and effectiveness?

Answer 8

The right goals
High Return of investment (ROI)
Low cost

Question 9

What are the 5 types of management function?

Answer 9

1. Planning
2. Organizing
3. Staffing
4. Directing
5. Controlling

Question 10

What is the “planning” function?

Answer 10

A process of determining the org.’s objectives and deciding how to accomplish them.

Question 11

While planning, what are the 4 main concepts to take into account?

Answer 11

The mission : fundemental purpose and basic philosophy

The vision : What the company wants to be

Goals : Results the company wants to obtain, achieve

Plans : Specify what should be done, by whom, where when and how.

Question 12

What is a strategic plan used for?

Answer 12

For long-range objectives and overall strategy of action to fulfill the mission.

Question 13

What is a tactical plan used for?

Answer 13

Short range plans designed to implement the activities and objectives from the strategic plan.

Question 14

What is a operational plan used for?

Answer 14

Very short-range plans that specify the actions, individuals, work groups, or departments to achieve the tactical plan and ultimately the strategic plan.

Question 15

When is a Crisis Management (or Contingency plans) applied?

Answer 15

When there are incidents or to deal with potential disasters.

Question 16

How can a manager Organize?

Answer 16

By reviewing plans and determine what is necessary to implement them

By dividing work into small units and assign to specific individuals groups or departments

Question 17

True or False : Organizing is intermittent and only is practiced when necessary

Answer 17

FALSE : Organizing is continuous because change is inevitable.

Question 18

What is staffing?

Answer 18

Hiring people to carry the work of the organization.

Question 19

What does staffing involves?

Answer 19

-Recruiting,
-determining what skills are needed for specific jobs
-Motivating and training employees
-determining pay and benefits
-preparing employees for high level jobs
-Downsizing (eliminating the unproduceing employees)

Question 20

What is Directing in management?

Answer 20

It’s motivating and leading employees to achieve organizational objectives

Question 21

What does Directing involves?

Answer 21

It involves…

• To tell employees what to do and when to do it, then encourage them to do their work
• determining and administering rewards and recognition

Question 22

What is the best way for a manager to motivate the employees?

Answer 22

Providing incentives : recognition and appreciation are often the best motivators.

Question 23

What is the process of controlling?

Answer 23

It is the process of EVALUATING and CORRECTING activities to keep the organization on course

Question 24

What does Controlling involves

Answer 24

• Measuring performance
• Comparing performance with the standards or objectives

-Identifying deviations from the standards

-Investigating the causes of deviations
-Taking corrective action when necessary

Question 25

In order (from top to the bottom of the pyramid), what are the levels of Management?

Answer 25

1-Top Management 2-Middle Management 3- First-line management

Question 26

Who are part of the TMT (Top management team)

Answer 26

President, CEO, Exec. Vice-Presidents

Question 27

Who are part of the Middle Management level?

Answer 27

Plant managers, division managers and department managers

Question 28

Who are part of the First-Line Management?

Answer 28

Foremen, Supervisors, Office Managers

Question 29

T or F : The Planning function is the least important for the Top Managers

Answer 29

False, it's the most important function

Question 30

T or F : The Planning function is the least important for the First-Line Managers

Answer 30

True

Question 31

What is the most important function for the Middle Managers?

Answer 31

The Organizing

Question 32

Name the 6 areas of a Management

Answer 32

1. Marketing 2. Production and Operations 3. Finance 4. HR 5. Information Technology 6. Administrative managers

Question 33

Link the description with the right area

Answer 33

1. Marketing : __ 2. Production and Operations : __ 3. Finance : __ 4. HR : __ 5. Information Technology : __ 6. Administrative managers: __ A : responsible for implementing, maintaining, and controlling technology applications in business (e.g., computer networks) B : handle the staffing and functionand deal with the employees in a formalized manner C : responsible for planning, pricing, and promoting products and making them available to customers D : manage an entire business or a major segment of a business. Not specialists but coordinate the activities of specialized managers E : focus on obtaining needed funds for the successful operation of an organization and using those funds to advance organizational goals F : develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the market

Question 34

_*blank*__ is the ability to infuence employees to work toward organizational goals.

Answer 34

Leadership

Question 35

What is an Autocratic Leader

Answer 35

Supervisor that make all decisions then tell employees what must be done and how to do it

Question 36

What does a democratic leader mostly do?

Answer 36

They involve the employees in decisions

Question 37

What is a Free-rein leader?

Answer 37

A supervisor that let the employees work without much interference. They set performance standards and let employees find their ways to meet them

Question 38

What is a "Technical expertise"?

Answer 38

Specialized knowledge and training to perform jobs that are related to particular areas of management

Question 39

_*blank*__ is the ability to think in abstract terms and to see how parts fit together to form the whole.

Answer 39

Analytical skills

Question 40

_*blank*__ is the ability to deal with people, both inside and outside the organization.

Answer 40

Human relation skills

Question 41

What are the 6 steps of decisions-making

Answer 41

1. Recognize and define the decision situation 2. Develop options 3. Analyze options 4. Select the best option 5. Implement the decision 6. Monitor consequences

Question 42

Where do managers come from?

Answer 42

Either 1. a promotion from within the organization 2. Seeked from other organizations 3. Straight out from universities