Topic 3 💙

Question 1

Verbal Communication skills (8)

Answer 1

Adapting method of communication
Clarity
Empathy
Patience
Appropriate vocabulary
Tone
Volume
Willingness to contribute to team working

Question 2

Non-communication skills (7)

Answer 2

Adapting method of communication to needs of user
Eye contact
Facial expressions
Gestures
Positioning
Body language
Sense of humour

Question 3

Active listening (6)

Answer 3

Relaxed posture
Eye contact
Nodding agreement
Show empathy
Clarifying
Summarising

Question 4

Special methods of communication (6)

Answer 4

Advocate
Braille
British sign language
Interpreters
Makaton
Voice activated software

Question 5

Importance of effective communication (3)

Answer 5

Supports person-centred values
Helps meet service user’s needs
Protects rights of service users

Question 6

Impact of good communication skills (3)

Answer 6

Well informed users
Helps users feel more valued and respected
User feels more reassured

Question 7

Impact of poor communication (3)

Answer 7

Misunderstanding
Errors or danger due to inaccurate records
Distress if user feels patronised