Topic 25 Flashcards
What is the HM treasury
The governments economic and finance ministry maintaining control over public spending
Where are the dealing with complaints rules set out
The handbook called dispute resolution
Where are dealing with rules for compensation set out
The compensation handbook COMP
Where is the firms complaints and handling procedures provided to the client
Done through the client agreement or initial disclosure document
How many times must a firm report to FCA with its complaints
On a six monthly basis
How long must a firm keep a complaint record for
Three years from the date the complaint is received
Which complaints do pensions ombudsman deal with
Complaints and disputes relating to the running of personal and occupational pension schemes and complaints about pension protection fund
Financial services compensation scheme provides compensation to who
Customers who lost money through insolvency
