Topic 2.5 Flashcards

1
Q

What is a centralised organisation

A

All major decisions are made by those at the top

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2
Q

What is a decentralised organisation

A

The authority to make decisions are shared out

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3
Q

What are hierarchical structures

A

Long chain of command
Can be slower
Narrow span of control

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4
Q

What are flat structures

A

Short chain of command
Wide span of control

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5
Q

Barriers to communication

A

Noise
Jargon
Personalities
Distance

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6
Q

What problems can inefficient communication cause

A

Inefficiency
Demotivation

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7
Q

What problems can excessive communication cause

A

Inefficiency
Confusion
Lower productivity
Demotivation

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7
Q

What is full time employment and its benefits

A

Working around 35-40 hrs a week
Higher motivation as staff feel secured
However it can lead to lower efficiency as staff aren’t motivated

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8
Q

What is a 0 hour contract

A

Where the employer doesn’t have to offer work and a employee doesn’t have to accept work

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9
Q

Examples of types of contracts

A

Permanent
Temporary
Freelance

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10
Q

How has technology changed the way people work

A

Higher efficiency by machines
Easier to share information
Remote working

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11
Q

What is recruitment

A

The process of finding the best person to do the job

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12
Q

What do businesses need to provide for a job advert

A

Job description - a formal title and the main purpose of the role

Person specification - an ideal list of qualifications, skills and experience for the job

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13
Q

What are the 2 types of recruitment

A

Internal
External

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14
Q

What are the 2 types of training

A

Formal and informal

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15
Q

What do performance reviews help with

A

Making the employee’s role clear and can boost motivation

16
Q

Examples of financial motivation

A

Wages
Salary
Commission
Bonuses
Fringe Benefits

17
Q

What can promotion do

A

Boost motivation

18
Q

What does job rotation do

A

Motivates workers so they don’t get bored
But it might not improve job satisfaction

19
Q

What does job enrichment do

A

Give an employee more to do e.g supervising new staff
It can increase motivation
However many will expect a pay rise too

20
Q

What does autonomy do

A

Give employees the chance to make their own decisions
This can improve morale and efficiency