topic 2 human resources

Question 1

why is organisational structure important

Answer 1

helps communication to flow, clear lines of responsibility, workers know who to report too. increases efficiency

Question 2

tall stucture

Answer 2

lots of layers, narrow span of control

Question 3

tall structure pros

Answer 3

responsibility with senior managers, easier to contol subordinates
provides promotion opputunities

Question 4

flat structure

Answer 4

few layers of hierachy, wide span of control

Question 5

tall strucutr cons

Answer 5

higher cost in employment,communication can become muddled.

Question 6

flat structure pros

Answer 6

cheaper, workers involved in descicion making, more feedback

Question 7

flat structure cons

Answer 7

workers may pursue their own goals, stressed managers, harder to control workers

Question 8

delayering

Answer 8

the removal of one or more levels from a businesses organisational strucuture

Question 9

pros of delayering

Answer 9

saves money, imrpoves communicaion

Question 10

cons of delayering

Answer 10

causes more stress for workers, pay to let go of workers or redundencies

Question 11

donward communication

Answer 11

ceo/manager pass info to below

Question 12

upward comms

Answer 12

employees pass info to management above them

Question 13

horizontal communication

Answer 13

employees on the same level pass info to each other

Question 14

centrelized descicion making

Answer 14

desicions are made at the top of the hierachy

Question 15

decentrelized desicion making

Answer 15

desicion making is spread out to incorporate as many ideas and workers as possible

Question 16

advantages of centrelized

Answer 16

easier to implement desicions, more consistent brand

Question 17

disadvantages of centrelized

Answer 17

more layers of hierachy, less worker motivation, no flexibility

Question 18

advantages of decentrelized

Answer 18

better customer servivce, better local focus, improves staff motivation

Question 19

disadvantages of decentrelized

Answer 19

less consistency, lack of structure, less strategic desicion making.

Question 20

benefits of recruiting the best staff

Answer 20

reliable, best quality work, lower staff turnover and absenteeism

Question 21

benefits of internal recruitment

Answer 21

know the business, easier, provides promotion oppurtuinities, motivates workers, less risk

Question 22

benefits of external recruitment

Answer 22

new ideas, better at performing a job, wider range of candidates

Question 23

what does a job description involve

Answer 23

job title, salary, responsibility, day to day, location

Question 24

what does a person spec involve

Answer 24

skills, knowledge,qualifications,previous experience

Question 25

ways to apply for a job

Answer 25

cv, letter of application, application form

Question 26

assessment centres

Answer 26

a group of candidates perform job related tasks under observation

Question 27

psychometric test

Answer 27

a test which tests to see if someones personality is suitable for the job

Question 28

contract of employment

Answer 28

salary, hours, job

Question 29

part time

Answer 29

under 35 hours a week

Question 30

full time

Answer 30

over 35 hours a week

Question 31

benefits of full time

Answer 31

less spent on recruitment and training, more commitment, increased security for workers, reduces span of control

Question 32

benefits of part time

Answer 32

increased flexibility, wider pool of workers, reduce absenteeism

Question 33

benefits of having a well motivated workforce

Answer 33

increased efficiency and productivity, more loyalty, higher morale and quality of work, easier to recruit.

Question 34

benefits of training

Answer 34

consistent product, quality product, faster service,motivates and encourages teamwork

Question 35

induction training

Answer 35

intiation training for new recruits

Question 36

on the job training

Answer 36

receiving training in the workplace

Question 37

off the job training

Answer 37

training off the job