topic 2 Flashcards
The Consumer Rights Act 2015
The Consumer Rights Act 2015 comprises three Parts.
Part 1 deals with consumer contracts for goods, digital content, and services.
Part II regulates unfair terms (in consumer contracts).
Part III is of a miscellaneous and general nature.
Contracts between a consumer and a business entered into prior to 1 October 2015 are governed by the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 and the Unfair Contract Terms Act 1977.
Contracts for goods
The cornerstone rights implied in a consumer sale of goods are that:
1. (a) Goods should be of a satisfactory quality (s 9);
2. (b) Goods should be reasonably fit for any purpose which the consumer makes known to the trader that the consumer intends to use the goods for (s 10); and
3. (c) Where goods are sold by description the goods should match that description (s 11).
consumer rights act remedies
The Consumer Rights Act 2015 provides that where goods sold to a consumer fail to meet any of the requirements in s 9 (satisfactory quality), s 10 (reasonably fit for their particular purpose) or s 11 (correspondence with description) then the goods are regarded as non-conforming. Where the goods are non-conforming, there are three remedial options available to the consumer, namely:
1. (a) The short term right to reject;
2. (b) The right to repair or replacement;
3. (c) The right to a price reduction or the final right to reject.
Contracts for digital content
Where a consumer contracts for digital content—for example, for an e-book, a game or a music download—which rights does the Act specify to be included? In line with the provisions for consumer goods, the implied terms are that the digital content:
1. (a) Should be of satisfactory quality (s 34);
2. (b) Should be reasonably fit for purpose (s 35); and
3. (c) Should match any description of it given by the trader to the consumer (s 36).
According to s 34(2), the ‘quality of digital content is satisfactory if it meets the standard that a reasonable person would consider satisfactory’. Such a reasonable person would take account of matters of description and price together with ‘all other relevant circumstances’ (s 34(2)(c)), such circumstances including ‘any public statement about the specific characteristics of the digital content made by the trader, the producer or any representative of the trader or producer’ (s 34(5)).
Consumer Rights Act Digital Content - Remedies
Section 42 provides that, where the digital content is non-conforming in breach of the terms implied by ss 34 (satisfactory quality), 35 (fitness for purpose) and/or 36 (matching description), there are two remedial options available to the consumer, namely:
* The right to repair or replacement; and
* The right to price reduction.
Contracts for services
What are the statutory rights of a consumer under a services contract? Most importantly, the consumer has a right:
1. (a) That the service is performed with reasonable care and skill (s 49);
2. (b) That (where a price has not been agreed) a reasonable price is to be paid (s 51); and
3. (c) That (where a time has not been fixed) the service is provided in a reasonable time (s 52).
In addition, s 50(1) also provides that anything that is said or written to the consumer, by or on behalf of the trader, about the trader or the service is to be included as a term where it is taken into account by the consumer:
(a) When deciding to enter into the contract; or
(b) When making any decision about the service after entering into the contract.
Consumer Rights Act - Contracts for Services - Remedies
- Section 54 provides that, where the services are non-conforming in breach of the term implied by ss 49 (reasonable care and skill), there are two remedial options available to the consumer, namely:
- (a) The right to require repeat performance; and
- (b) The right to a price reduction.
Conditions and warranties
The terms of a contract (whether express or implied) can be classified as conditions, warranties or innominate terms.
As a general principle, if a party breaches a condition, the innocent party has a right to treat the contract as repudiated ie they can terminate the contract, put an end to it with the effect that both parties are released from all future obligations under the contract. The innocent party may also sue for damages immediately.
distinction between condition and warranty
According to the traditional approach, the distinction between a condition and a warranty is that a condition is an important term ‘going to the root of the contract’ (Poussard v Spiers (1876) 1 QBD 410). A warranty is a less important term not going to the root of the contract.
The crucial question is, whether the parties intended, at the time of contracting, that any breach of the relevant term could result in the innocent party terminating (see Poussard v Spiers again). Only if the answer to this question is clearly ‘yes’ should the term be categorized as a condition from the outset.
starting position as to whether the term in question has been classified as a condition or a warranty
Look at:
i) statute; ii) the parties or iii) previous judicial decision(s).
If that does not provide an answer, then the court will need to look at the contract, the subject matter and the surrounding facts to determine whether the parties intended for any breach of the term to entitle the innocent party to terminate the contract (this is where the ‘root of the contract’ test may be relevant). If the court cannot determine the parties’ intention, or determines that their intention was that not every breach would lead to the right to terminate, then the court is likely to decide that the term is innominate, and apply the test from Hong Kong Fir.
Categories of term breached
Condition: An important term going to the root of the contract. A party that has committed a breach of a condition is said to have committed a repudiatory breach.
Warranty: A less important term not going to the root of the contract.
Innominate term: A term which at the outset is neither a condition or warranty but is of an intermediate nature.
Repudiatory breach: A party that has committed a breach of condition is said to have committed a repudiatory breach. Generally, the innocent party has a right to treat the contract as repudiated ie they can terminate the contract.
Exemption clauses
Exemption clause: A contractual term that purports to limit or exclude a liability that would otherwise attach to one of the contracting parties.
Construction of exemption clauses
(a) Incorporation - is the exemption clause part of the contract?
(b) Construction - does the clause cover the alleged breached
(c) Statutory controls - what is the effect on the clause of the Unfair Contract Terms Act 1977 and Consumer Rights Act 2015
Exemption clauses can be drafted in a variety of ways. They will generally have two or more of the following elements:
(a) A statement of whether liability is entirely excluded or only limited to a stated amount.
(b) A statement of which types of claim/duties the exemption relates to.
(c) A statement of which types of loss the exemption relates to.
Contra proferentem
The general rule is that exemption clauses will be construed contra proferentem. This means that if there is any doubt as to the meaning and scope of the exemption clause, the ambiguity will be resolved against the party (the ‘proferens’) seeking to rely upon it. Clear words must be used if they are to excuse one party from its liability.
Exemption clauses and negligence
Clear words must be used if a party is seeking to exclude liability resulting from its own negligence. The requirement is most obviously met where the word ‘negligence’ itself is used and, in practice, most drafters will avoid ambiguity by using the word negligence.
The requirement may be satisfied if the words do not expressly refer to negligence but are nevertheless wide enough to extend to negligence (eg ‘all liability howsoever caused’). However, if general words are used their effectiveness may depend on the following distinction:
(a) Cases where the only basis for liability is negligence
(b) Cases where the party will be liable irrespective of negligence
The requirements referred to above are sometimes called the ‘Canada Steamship rules’ after the case Canada Steamship Lines v R [1952] AC 192
Third parties and exemption clauses
Even if the excluding or limiting term is incorporated into the contract and sufficiently clear and unambiguous, the question may still arise as to whether the clause can operate to protect a person who is not party to the contract.
The doctrine of privity of contract establishes that, at common law, a party outside the contract cannot benefit from its terms. Nor can that party have an obligation imposed upon it by the contract. The doctrine applies to an exemption clause in just the same way it would to any other kind of clause.
Unfair Contract Terms Act 1977
If the clause has been incorporated into the contract and, properly construed, excludes/limits the liability being considered, then you must move on to consider:
(a) In the case of contracts between businesses, the Unfair Contract Terms Act 1977 (UCTA); and
(b) In the case of contracts between a business and a consumer, the Consumer Rights Act 2015 (CRA).
purpose of unfair contract terms act
An Act to impose further limits on the extent to which […] liability for breach of contract, of for negligence or other breach of duty, can be avoided by means of contract terms and otherwise
This purpose is achieved by provisions that ensure:
1. Certain types of exemption clause have no effect; and
2. Other types of exemption clause are effective only so far as they satisfy the requirements of reasonableness.
Scope of UCTA
Secondly, s 1(3) of UCTA states that the operative provisions of UCTA (sections 2 to 7) apply only to ‘business liability’. Accordingly, unless you are dealing with this type of liability, UCTA will generally not apply.
Section 1(3) sets out a definition of ‘business liability’ as follows: […] liability for breach of obligations or duties arising:
(a) from things done or to be done by a person in the course of a business (whether his own business or another’s); or
(b) from the occupation of premises used for business purposes of the occupier; and references to liability are to be read accordingly […]
The combined effect of these two considerations is (broadly) that:
(a) Where both parties are acting in the course of a business, UCTA applies;
(b) Where one parties is acting in the course of a business and the other party is not, the CRA 2015 applies;
(c) Where neither party is acting in the course of a business, neither statutory regime applies.
Scope of UCTA - negligence liability
Negligence for the purposes of UCTA is defined in s 1(1), and includes breach of:
(a) Any obligation, arising from the express or implied terms of a contract, to take reasonable care or exercise reasonable skill in the performance of the contract;
(b) Any common law duty to take reasonable care or exercise reasonable skill
UCTA - Exempting liability for death or personal injury resulting from negligence
Section 2(1) of UCTA provides that:
A person cannot by reference to any contract term or to a notice given to persons generally or to particular persons exclude or restrict his liability for death or personal injury resulting from negligence
Accordingly, any attempt to exclude or restrict liability for death or personal injury resulting from negligence will be void.