Topic 2 Flashcards
1
Q
What are the 4 key management strategies?
A
- Finance
- HR
- Marketing
- Operations
2
Q
How many steps does the Kotter Model have
A
8
3
Q
What is the Lewin model of change?
A
Freeze - Unfreeze - Freeze a change.
4
Q
What are the 4 management styles?
A
Autocratic
Persuasive
Consultative
Participative
4
Q
Strategies to overcome resistance from employees?
A
- Communication
- Participation
- Negotiation
- Manipulation
- Threat
4
Q
What are the 3 key drivers of change?
A
Operating Environment
Macro-environment
Internal Environment
5
Q
What does the PIG
A
Power and Interest
6
Q
How do you handle stakeholders that have high power and little interest?
A
Keep satisfied
7
Q
How do you handle stakeholders that have little power and little intrest?
A
Monitor (Minimum effort)
8
Q
How do you handle stakeholders that have high interest and little power?
A
Keep informed
9
Q
A
