Topic 1 - Managing and Performing

Question 1

Seven HRM Functions

Answer 1

1. Staffing (Job Analysis, Recruitment, and Selection)
2. Talent Management
3. Total Rewards
4. Legal Framework and Practices
5. Employee and Labour Relations
6. Risk Management and Worker Protection
7. HR Research

Question 2

What is the HR Management Roles?

Answer 2

Administrative role:
Focus on HR administration and record maintenance.

Operational and employee support role:
Managing HR activities in line with the strategy and serving as employees “champion”

Strategic role:
Facilitating the management team in defining the strategy relative to human capital and its contribution to organisational results.

Question 3

WHAT DO HR MANAGERS DO?

Answer 3

HR manager weekly tasks to.

1. discuss compensation budgets.
2. meet the union representatives.
3. negotiate with health-care insurance provider .
4. review performance appraisal.
5. advise the disciplinary board .
6. take action on an employee’s accessing pornographic Websites.
7. resolve an employee complaint.
8. chair an employee recognition luncheon.
9. discuss succession plan.
10. discuss on staffing plan for the coming year and ways to reduce employee turnover.

Question 4

Managing Workforce Diversity

Answer 4

Racial/Ethnic Diversity

For example, Malaysia workforce is ethnic diversity and relatively stable in the composition over the years. Therefore, recruitment exercises that employers should abandon, such as specifying “Chinese applicants only” or “Malay applicants only” in a recruitment advertisement. Instead, employers may want to indicate, such as “ability to communicate fluently in Malay or Chinese with customers.”

Women in the Workforce

More women have joint the workforce. These issues include HR policies regarding flexible working hours, childcare services, job sharing, and others.

Aging Workforce

Due to an increase in older age work groups and a decrease in the proportion from the younger ones. There is a need to push the older groups to participate in lifelong learning to improve their skills and value in the changing economy.

Question 5

Managing Economic and Technological Changes

Answer 5

Occupational Composition

Shift towards service industries in advanced countries such as the Germany and UAE thus, labour force is skewed towards the service sector such as wholesale and retail, hotels and restaurants, and financial and insurance services.

Growth in Contingent Workforce

Countries such as Australia and Singapore about 20-25% of its workforce belongs in this category (contingent workforces: temporary workers, independent contractors, and part-timers), which has affected the HR activities.

Technological Shifts and the Internet

Internet allow people to work from home and during weekends. Organisations must deal with the management of “virtual employees,” who may not be working on-site, and employees and vendors in other countries.