Topic 1 Flashcards
What is the basic definition of “Digital”?
Refers to technologies based on electronic or computerized systems used to automate, connect, or improve business operations.
Why does the meaning of “digital” vary across organizations?
Because each organization is at a different stage in its digital journey and uses different technologies for different outcomes.
Why is transformation considered “scary”?
it challenges established ways of working, much like how early electricity was feared as disruptive.
What makes digital transformation unique compared to general change?
It blends technology adoption with deep organizational and cultural change.
How is digital transformation defined in simple terms?
Using technology to improve how business is done and grow in current and/or new markets.
Why is there no single definition of digital transformation?
Because every organization has unique goals, challenges, and interpretations—some focus on tech, others on culture or processes.
What is the “black-box” problem in digital transformation?
Organizations focus on inputs and outputs but ignore the internal transformation process.
What is the actual success rate of digital transformation?
Around 30% of projects succeed fully.
List three drivers that support digital transformation success
Clear change story, accessible tools and tech, senior management support
What role does experimentation play in digital transformation?
Encourages innovation and adaption of new technologies
What technologies are commonly used by high-performing organizations?
AI, hybrid cloud, intelligent automation, mobile tech.
How do top performers use AI and cloud computing?
to scale efficiently, deepen customer engagement, and improve agility.
Name three major challenges in digital transformation.
1) Poor communication of rationale, 2) Skills mismatch, 3) Culture/mindset barriers.
What does it mean to transform “while doing business”?
Implementing transformation without disrupting daily operations.
How does digital transformation affect employee and customer experience?
It changes how people work, collaborate, access information, and expect services.
What analogy explains adapting to change in the digital world?
Exponential growth drives faster change — requiring agility and adaptability.
Is digital transformation a destination or a process?
It’s a continuous process, not a final destination.
What ultimately drives successful transformation?
Value creation — for customers, employees, and society.
Why are “wins” important in the transformation process?
Small successes keep momentum and commitment alive over the long term
