Topic 1 Flashcards
Product
Anything that can be offered to a market for attention, acquisition, use, or
consumption that might satisfy a want or need.
Service
An activity, benefit, or satisfaction offered for sale that is essentially
intangible and does not result in the ownership of anything.
Products are a key element in the____
overall market offering
Marketing mix planning
begins with____
building an offering that brings value to target customers
Product planners need to think about products and services on____
on three levels
What is the core value of the Three Levels of Product?
The most basic level is the core
customer value
Three Levels of Product: What is the core customer value?
It addresses the question: What is the buyer really buying? When
designing products, marketers must first define the core, problem-solving benefits or
services that consumers seek.
Three Levels of Product: What is the second level?
The actual product. Product planners must turn the core benefit into an actual
product. They need to develop product and service features, a design, a quality level,
a brand name, and packaging.
Three Levels of Product: What is the third level?
An augmented product. product planners must build an augmented product around the core benefit
and actual product by offering additional consumer services and benefits.
When developing products, marketers first must identify____
the core customer value that
consumers seek from the product.
Products and services fall into two broad classes based on the types of consumers
who use them. What are these two broad classes?
consumer products and industrial products
Consumer products
products and services bought by final consumers for
personal consumption
Consumer products include____
convenience products, shopping products, specialty products, and unsought products
Type of Consumer Products & Marketing Considerations: What is the customer buying behavior of convenience products?
Frequent purchase; little planning, little comparison or shopping effort; low customer involvement
Type of Consumer Products & Marketing Considerations: What is the customer buying behavior of shopping products?
Less frequent purchase; much planning and shopping effort; comparison of brands on price, quality, and style
Type of Consumer Products & Marketing Considerations: What is the customer buying behavior of specialty products?
Strong brand preference and loyalty; special purchase effort; little comparison of brands; low price sensitivity
Type of Consumer Products & Marketing Considerations: What is the customer buying behavior of unsought products?
Little product awareness or knowledge (or, if aware, little or even negative interest)
Type of Consumer Products & Marketing Considerations: What promotion style is necessary for convenience products?
Mass
promotion by
the producer
Type of Consumer Products & Marketing Considerations: What promotion style is necessary for shopping products?
Advertising and personal selling by both the producer and resellers
Type of Consumer Products & Marketing Considerations: What promotion style is necessary for specialty products?
More carefully targeted promotion by both the producer and resellers
Type of Consumer Products & Marketing Considerations: What promotion style is necessary for unsought products?
Aggressive advertising and personal selling by the producer and resellers
Consumer product
A product bought by final consumers for personal consumption.
Convenience product
A consumer product that customers usually buy frequently,
immediately, and with minimal comparison and buying effort.
Shopping product
A consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitability, quality,
price, and style.