Top 50 Interview Question Flashcards

1
Q

Tell me about yourself?

A

“Thank you for this opportunity. I am a diligent, forward-thinking and responsive employee with
qualifications in (INSERT YOUR QUALIFICATIONS). I am passionate about this industry and my track
record is strong. In my last position, I helped the company improve customer service standards by asking customers for feedback before implementing it. My desire to take ownership of challenges and problems and continually develop my skillset will ensure I give you a great return from my salary.”

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2
Q

What are your strengths?

A

“My strengths include my cost-conscious approach to work which will ensure you save money, how I fit quickly into any team, and my fast pace of work meaning I will get more work completed than the
average employee.”

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3
Q

What are your weaknesses?

A

“My weaknesses include delegation and public speaking. I find it difficult to delegate tasks to other people because I prefer to do things myself and I currently have little experience in giving talks to groups of people. I am aware of these weaknesses and taking positive steps to improve.”

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4
Q

Why do you want to work for this company?

A

“I want to work for this company because my research tells me you are innovative and forward-thinking. This means I will get to collaborate on exciting projects while developing my skillset. Your supportive and inclusive work environment also mean I will be supported in my work and have the opportunity to put forward ideas to help the company thrive.”

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5
Q

Why should we hire you?

A

“You should hire me for three reasons. I am passionate about this industry meaning you will see high quality work and a commitment to my teams objectives. I am creative, meaning I will bring fresh ideas to the team. Finally, my flexible approach to work means I will complete tasks when needed outside my job description.”

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6
Q

Can you explain your resume and work history?

A

“My resume showcases my diverse work history, including roles at [Previous Company 1] and [Previous Company 2], where I honed skills in customer service, problem solving and project completion. I have also completed training courses in the use of computer software applications, manual handling and diversity and inclusion. These experiences have equipped me with a strong foundation in the required skills for the role and a proven track record of achieving results.”

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7
Q

What is your greatest professional achievement?

A

“My greatest achievement was in my previous role when I voluntarily took over the company’s social
media account. I started posting online each day and ran adverts on Facebook promoting our products and services. My actions resulted in more likes and engagement for the company, and a 12% increase in
sales.”

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8
Q

Describe a challenge you have faced at work and how you handled it?

A

“When I started work in my last job, a senior team member dismissed my ideas during team meetings, and when I asked them for guidance, they refused to help. I was determined to build a good relationship with them. I persevered and made small talk during work breaks and eventually the working relationship improved. By not taking their actions personally, and by trying a different approach, I was able to build the relationship for the teams benefit.”

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9
Q

Where do you see yourself in five years?

A

“In 5 years, I see myself working for your company in this position with more responsibility or having
earned a promotion. In 5 years, I would have experience across different departments and be someone who could be utilized by the company to train new team members.”

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10
Q

What is your dream job?

A

“My dream job is one where I work in an industry I am passionate about, collaborate on tasks and
projects that make a real difference to customers and clients, have my ideas valued, and participate in professional development courses to enhance my skills.”

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11
Q

Why are you leaving your current job?

A

“I am leaving my job because I want to try new experiences, work with a diverse team, and work for a company where my skills and knowledge will be put to good use. My employer has been great to work for, but I am now ready for the next chapter of my career, which I hope will be with your organization in this role.”

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12
Q

What do you know about our company?

A

“I researched your company before applying. You sell products and services in the (INSERT INDUSTRY) and after reading your positive online reviews, the most popular ones are (INSERT BEST-SELLING PRODUCTS). I also follow you on social media and your latest news stories include (GIVE DETAILS OF THEIR LATEST NEWS STORIES & POSTS).”

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13
Q

How do you handle stress and pressure?

A

“Stress and pressure are part of everyday work, and I prefer to work to strict deadlines. I am always
highly organized, tackle each task systematically, and remember that stress and pressure are physical
emotions that I can control.”

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14
Q

How do you stay organized and prioritize tasks?

A

“I organize my work by prioritizing tasks per my team’s objectives. Each task is color-coded based on urgency. Red tasks come first, blue tasks second, and green tasks can be left for when I have more time available.”

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15
Q

What interests you about this role?

A

“The main thing that interests me about this role is I will get to see an immediate difference my work has on your company. I am interested in the diverse tasks and projects I will be responsible for and how my knowledge and experience will empower me to contribute to the organization’s success by embracing the opportunities in this industry.”

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16
Q

Are you a team player or do you prefer working independently?

A

“I am comfortable working both independently and as part of a team. However, where possible, I prefer collaborating with others on team tasks and projects because this means I am sharing my knowledge, learning from others, and getting more done for my employer while building mutually beneficial professional relationships.”

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17
Q

Describe you communication skills?

A

“My communication skills are professional, concise, considered, easy to understand, and focused on achieving positive outcomes. I am also a good listener who values the importance of information and data because it empowers me to make effective decisions.”

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18
Q

Tell me about a time you had to resolve a conflict with a colleague?

A

“In my last job, I disagreed with a co-worker on how to tackle a time-sensitive project. I met with them to resolve this, took notes on their views, and shared mine. I suggested we focus on the project’s end goal and timeline and use a combination of ideas and each other’s strengths to create the perfect action plan that achieved success.”

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19
Q

How do you handle constructive criticism?

A

“I embrace constructive criticism with an open mind and the attitude that it will enable me to improve. If I continually improve, my employer will value my contribution, meaning I will always have secure employment.”

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20
Q

What is you approach to problem solving?

A

“My approach to problem-solving begins with a clear understanding of the problem at hand. First, I identify the specific problem that needs to be addressed and then proceed to pinpoint its root cause. To achieve this, I emphasize data collection, engaging with relevant stakeholders, and distinguishing facts from opinions. Once I have gathered sufficient information, I formulate a concise problem statement that encapsulates the issue at its core.”

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21
Q

Describe a time you demonstrated leadership?

A

“In my last position, I discussed a project during a team meeting. Several team members wanted to cut corners with the project to save time and money. I disagreed as this approach would be morally wrong toward the client, and it could jeopardize the project’s safety.”

22
Q

How do you stay up to date with industry trends and developments?

A

“I stay updated by following several influencers, blogs and websites pertaining to this industry. These include (INSERT THE NAME OF THE INFLUENCER OR BLOG/WEBSITE). I also follow your competitors and industry leaders online to assess what products and services they create and the type of marketing strategies they deploy to achieve their commercial goals.”

23
Q

What technical skills do you possess?

A

“I have diverse technical skills that will benefit me in this position. I am proficient in social media
marketing, a good writer, and possess excellent data-gathering and analytical skills. I am also proficient in all computer software packages relevant to this position and job description.”

24
Q

Tell me of a time you had to learn a new technology quick?

A

“My manager asked me to quickly create a PowerPoint presentation that detailed the last twelve months company sales data. I had never used PowerPoint before. To achieve my goal, I watched an online tutorial on how to use it, took notes, and set to work. I also used the artificial intelligence tool ChatGPT to ask questions about PowerPoints functionality and the fastest way to create the presentation I needed based on my managers brief.”

25
Q

How do you stay motivated and engaged at work?

A

“I stay motivated and engaged in my work by being positive, even when faced with challenges and considering the impact my work will have on my teams progress. I break down difficult tasks into smaller sections and set deadlines for everything. When possible, I step outside my comfort zone to learn new skills which gives me job satisfaction. I also ask for feedback and embrace criticism as it empowers me to
improve and ensure I am adding value to the team.”

26
Q

What are your salary expectations?

A

“I conducted research before the interview and the range for this position and industry is between
(INSERT FIGURE 1) and (INSERT FIGURE 2). I believe I am worth the upper range of the salary
because my skills, qualities, knowledge and experience will mean I can give you an immediate and long-lasting impact in the position.”

27
Q

Describe your work style?

A

“My work style is a combination of detail-oriented, results-driven, supportive and responsive. In my
previous role, my manager praised me for the highs standards I set, how I focused on achieving the
teams goals while supporting others, and how I would respond quickly to task and work requests even
when outside my job description.”

28
Q

How do you handle multitasking?

A

“I handle multitasking by setting realistic goals and allocating enough time for each task. I maintain
organized lists and prioritize tasks based on importance and deadlines. I plan my week day-by-day, grouping related tasks together to minimize interruptions. I maintain a steady work pace, avoiding rushing through tasks. These strategies help me manage multiple tasks efficiently and maintain productivity.”

29
Q

How do you handle shifting priorities?

A

“I handle shifting priorities by staying flexible and adaptable. When new priorities arise, I assess their urgency and impact on existing tasks. I’m reprioritize my work to address the most critical needs first. Effective communication is key; I collaborate with colleagues and managers to ensure alignment on shifting priorities. I also maintain a clear understanding of overarching goals and objectives, which helps me make informed decisions when reprioritizing.”

30
Q

What is your preferred management style?

A

“My preferred management style is one that is direct, firm, fair, supportive and progressive. I prefer a manager who gives feedback and offers periodic performance reviews so I can improve. Finally, I prefer a management style that is inclusive and enables my ideas to be listened to, trialled, and valued.”

31
Q

Are you comfortable working in a fast-paced environment?

A

“I prefer to work in a fast-paced environment because it means my team is progressing and I get to quickly see the difference my work is making to my employer. A fast-paced environment results in
greater output, increased morale and productivity, and a greater sense of achievement that improves job satisfaction.”

32
Q

How would you explain a complex concept to a non-technical audience?

A

“To explain a complex concept to a non-technical audience, I would start by breaking it down into
simpler, relatable terms. I’d use analogies or metaphors to draw parallels to everyday experiences. Visual aids like diagrams or charts can also be helpful. Additionally, I’d avoid jargon and technical terms, focusing on clear and concise language. It’s crucial to gauge the audience’s understanding and encourage questions to ensure clarity.

33
Q

Tell me about a time that you failed at a task and what you learned from it?

A

“When I started work in my last job, I was eager to impress. My manager gave me a simple task, but I
didn’t listen fully to the brief because I was keen to get started. I missed an important part of the brief, and when I finished, I soon realized I had made a mistake. I immediately took responsibility, informed my manager about the mistake, and apologized before doing it again, only this time to the required standard. I learned the importance of listening, writing things down, and double-checking my work for accuracy.”

34
Q

How did you hear about this position?

A

“I’ve admired your company for a long time, and I follow you on social media. I have been waiting for the right position to be advertised and as soon as I saw this job was available, I was ready to submit my resume.”

35
Q

Describe a time when you had to meet a tight deadline?

A

“In my last job, I was working on a project when we lost two team members due to sickness. We had a tight deadline to meet, so I took control. I assessed the remaining tasks, reallocated what I could to the remaining staff based on their strengths and experience, and outsourced the rest to qualified online contractors. By adapting to the situation, we managed to still meet the deadline and deliver the project to the required specification.”

36
Q

What do you do in your free time?

A

“In my free time, I read, keep fit and active by attending the gym several times a week, and enjoy
spending valuable time with my family. I am keen on self-development and enjoy studying online videos and training courses, which helps improve my knowledge and ensure I am progressing personally and professionally.”

36
Q

Describe your experience with client and customer interactions?

A

“I have experience dealing with clients and customers in person, on the phone, and via email. I have handled customer inquiries and complaints and am a confident communicator. I understand the importance of professionalism, timely responses, and ensuring the customer or client leaves with a positive impression of the company, which will ensure they want to revisit the company and leave positive reviews online.”

36
Q

What do you do if you don’t know the answer to the problem at work?

A

“In the event that I do not know the answer to a problem, I will do three things. I will ask work colleagues if they have experience of the issue, research online videos and manuals, and consult people in my network. Whatever information I receive from external sources, I will check its accuracy. I understand the importance of verifying information from multiple credible sources to ensure its validity before applying it”

37
Q

Explain your approach to setting and achieving goals?

A

“I set goals using the S.M.A.R.T approach. My goals are Specific, Measurable, Actionable, Relevant, and
Timely. By utilizing the S.M.A.R.T approach, all my work is completed on time, to a high standard and
has a positive impact on my employers commercial and strategic objectives.”

37
Q

What motivates you?

A

“I am motivated by doing a great job for my employer because this gives me job satisfaction and secure employment, providing for my family, and maintaining a fit and healthy lifestyle, which gives me energy and improved concentration to achieve my professional and personal goals.”

37
Q

How do you maintain work life balance?

A

“I maintain work-life balance through clear prioritization, effective time management, and setting boundaries. I use tools like calendars and to-do lists to manage tasks and ensure I allocate dedicated time for work and personal life. Regular breaks, flexible work arrangements, and self-care practices help me recharge and stay focused. I also communicate openly with my employer and colleagues when necessary adjustments are needed.”

38
Q

tell me about a time you had a conflict at work and how you resolved it?

A

“In a prior role, I encountered a situation where a colleague made inappropriate comments about a new team member during a work break. Recognizing the need to address it, I calmly and professionally confronted my colleague. I explained that his comments violated company policies and created an uncomfortable environment. Initially, he was defensive, but I emphasized the importance of treating
everyone with respect. After our conversation, he realized the impact of his words, sincerely apologized, and committed to change.”

39
Q

What is your preferred method of feedback and performance evaluation?

A

“I prefer instantaneous feedback so I can act quickly to improve. I view feedback as an essential part of my ongoing development and embrace it positively. Regarding performance evaluation, I prefer six-monthly appraisals with my manager where my progress is assessed, and further goals are set for the following six months.”

40
Q

What is the most innovative idea you have implemented at work?

A

“When I started working at my last job, I noticed the company did not have an online customer feedback system. I created a short report for my manager on the benefits of having one. After implementing my idea, customers received a short survey post-purchase and the option to leave a review online. The feedback system increased customer satisfaction, ideas for new products and revenue.”

41
Q

Tell me about a time you had a disagreement with a supervisor?

A

“A customer I was interacting with wanted a refund for a faulty product. Unfortunately, they were outside the 14-day refund policy set by the company, and my manager refused to issue one. I disagreed with this and explained to my manager that the customer had been unwell and could not return the product in time. I also highlighted they had been a long-term customer, and we could lose their business if we refused to issue the refund. After listening to my thoughts, my manager agreed to issue the refund.”

42
Q

How do you handle difficult conversations with colleagues and clients?

A

“I consider the message I want to communicate, how I expect my colleagues to respond, and the
environment in which I deliver it. I anticipate any questions they may have, and speak with confidence and in a style that is conducive to positive working relationships. I am never afraid to discuss difficult situations with colleagues because it means the team can progress and deliver on its objectives.”

43
Q

Give an example of a time you had to think outside of the box?

A

“In my last role, my manager asked the team to create new product ideas to increase sales. I decided to think outside the box and suggested we add relevant products to our online shopping cart that people could easily buy. I created a list of core products and relatable items customers may find useful. My manager agreed this was a great idea, and once implemented, sales at the shopping cart grew by 20%.”

44
Q

What is you approach to mentoring and coaching junior team members?

A

“I have experience of coaching new team members. In my last position, whenever someone new joined the team, I taught them company procedures, the various software applications we used, and how we worked as a team. I assessed each person’s level of knowledge before using a simple training plan that ensured they got up to speed quickly.”

45
Q

Give an example of a time when you had to resolve a customer complaint?

A

“In a previous role, a customer contacted us to complain about a faulty product they had purchased. I listened attentively to their concerns, empathized with their frustration, and assured them that we would address the issue promptly. I investigated the problem, identified the root cause, and offered them a replacement product along with a sincere apology for the inconvenience. I also implemented changes in our quality control processes to prevent similar issues in the future.”

46
Q

Do you have any questions for us?

A

“Yes, I have three questions I would like to ask, please What opportunities for professional development and growth does this position offer? What qualities or skills do you believe are most important for someone to excel in this role? Can you tell me about the team I would be a part of in this role and who I would report to?”