Tools Flashcards
What are Commerce Tools
CommerceTools is our backend system for our Ridestore, DopeSnow and MONTEC websites. It’s the place where all orders are stored with order details, customer information, shipping information and payment details.
What belongs in Slack
Evaluation time posts at the end of each shift,
Important announcements,
Social activities.
What can you find in Asana
Projects,
Information relevant to your market,
Topics you want to discuss on a team talks and all things related to team collaboration,
Follow-ups connected to the ticket system.
What is Front
Front is a customer communication tool. We handle emails, Facebook messages and text messages within Front.
What other tools do we use to communicate with customers?
Live chat. We use this tool for all live chats with customers. It’s the only customer communication tool that we use besides Front.
What is a ticket system
The ticket system is a form connected to Asana to create tasks in the CX Ticket board.
When should you use the ticket system
We use the ticket system for all questions related to CX, tech, logistics and content-related recommendations. If you need an answer that can’t be answered in Nuclino or by your immediate teammates, or if you have a request/idea/ for improvement use the ticket system!
What countries do not use Klarna
Belgium Spain France Italy Poland Czech Republic United States (Discovery cards not accepted) Canada (Discovery cards not accepted)
When is the schedule on Planday released
A typical work shift typically has a length of 3 hours, and the new schedule is usually released on Monday every 2 weeks where you can pick your shifts so we can stay flexible and adapt to when our customers need us most.
What is Hively
Hively is a tool used to measure customer satisfaction. It uses surveys to gather real-time customer feedback.
What is WinningTemp
We use Winningtemp to measure the employee experience and to share some love with your colleagues!
How many warehouses do we have and where are they located?
We have two warehouses that we ship our products from.
One warehouse is located in Sweden and the other in Shoemakersville, Pennsylvania
What is Cycleon
We use Cycleon for our returns that offers our customers a quick and smooth return experience! Cycleon gathers the returns for us, opens and scans the package and its contents, so we can make a quick refund for the customer
What do we use Google Workspace for
Any document we want to create and share to our teammates or want to collaborate on. We mainly use the following apps:
Google Drive
Google Docs
Google Sheets
Google Slides
