TLE - ORAL RECITATION

Question 1

A Major Department in a hotel which is situated at the front part of the hotel and is responsible for the sale of hotel rooms through the systematic methods of the reservation, followed by registration and assigning rooms to the guest.

Answer 1

Front Office Department

Question 2

It is a place which provides food, shelter to the bonafide guest and has the capability to pay for the accommodations.

Answer 2

Hotel

Question 3

Defined as a front of the housing department located around the foyer and the lobby area of a hospitality property

Answer 3

The Front Office

Question 4

When guests have any problems or require to appreciate or comment, they would normally go directly to the?

Answer 4

Front Office

Question 5

this department is the direct delegate to link the work and report the consequence to other departments.

Answer 5

The front office

Question 6

major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms.

Answer 6

The Front Office

Question 7

also known as the face of the hotel.

Answer 7

The front office

Question 8

It is the first guest contact area.

Answer 8

The front office

Question 9

is the back bone as well as the “Nerve Center” of a hotel from where all the information and messages are communicated to the different department or personal.

Answer 9

The front office

Question 10

Why is front office important in a hotel?

Answer 10

The front office in a hotel is important as it creates the very first impression for customers, which is can’t be un-done.

Question 11

Why It is also known as the “showcase window”?

Answer 11

the front office is also know as the showcase window because this reflects the image of a hotel.

Question 12

Why is the front office also known as the nerve center of a hotel?

Answer 12

it is because this is where all the information and messages are communicated to the different department or personal.

Question 13

What is the role of the front office?

Answer 13

They reserve, receive, register, allocate rate and rooms to the guest: and acts as a continuous source of information to the guest during their stay at the hotel.

Question 14

the FOD is divided into?

Answer 14

Reception and
Information
Cashier
ReservationSwitchboard operator
Bell desk sections