TL Skills

Question 1

Observing is simply seeing…

Answer 1

another person without distorting or judging

Question 2

Observing involves consciously receiving information about another person from___________ ________ ____________

Answer 2

all visible sources

Question 3

Observers need to be______________. As this skill is a prerequisite for suspending______________

Answer 3

Objective

own frame of reference

Question 4

Suspending frame of reference is recognizing that others ______ is not the same as one’s own __________.

Answer 4

reality/reality

Question 5

The skill of suspending frame of reference simply put is inner strength for ________ _________ of ___________ that impact your own feelings judgements based on personal belief systems and premature advice

Answer 5

self control of emotions

Question 6

The skill of a leader to temporarily suspend his frame of reference is perhaps the most critical important of all skills because

Answer 6

Credibility and effectiveness can solely at times rests solely on the performance of the skill

Question 7

A person’s frame of reference is made up of(11)

Answer 7

Beliefs, assumptions, values, feelings, judgments, emotions, advice, moods, thoughts, perceptions and stress level at a given moment

Question 8

Suspending which is based on the fax of accurate observation is the foundation of(6)

Answer 8

Patience, gentleness, kindness, respect and effectiveness in leadership counseling and communication situations

Question 9

Practicing the skill of being assertive means sending part of a persons _________ ________ __________ to other in a ____ _________. Letting them know your own(7)…..

Answer 9

frame of reference
respectful manner
Feelings, ideas, opinions, reactions, believes, judgments or point of view

Question 10

Assertiveness involves _______ _____ _______about yourself to other in a patient kind and understanding manner.

Answer 10

speaking the truth

Question 11

Self control involves self discipline..A person is disciplined if he/she makes…..

Answer 11

whatever sacrifice to achieve a goal

Question 12

Confrontation is telling people…

Answer 12

the truth about unacceptable behaviour.

Question 13

Assertiveness is mainly concerned with presenting yourself ______ and ______ in tight situations.

Answer 13

honestly and realistically.

Question 14

Confrontational communication is focused on other peoples _______ ________ or _______ and the need for them to change to be more effective with there______ ______ ______ _______

Answer 14

problem behaviour or attitudes

Supervisors, and their jobs, and their own lives, with others

Question 15

Confronting someone on their behaviour requires a certain amount of ________ before the others will receive feedback in a positive manner. The right to confront must be_______

Answer 15

trust

Earned

Question 16

average person can process ____ negative confrontational statement if it is prefaced by _____positive .

Answer 16

1/4

4 to 1 law

Question 17

Challenging is a skill especially reserved for encouraging people to look at unused opportunities or ______ _____ thus stimulating them to take ________ __________.

Answer 17

personal strengths

positive change

Question 18

The skill of challenging focuses more on the_________ and it is_________ _________

Answer 18

Positive

Less risky

Question 19

Observing The observer and

Answer 19

The world of another person

Question 20

Women notice_____________ more keenly than men

Answer 20

Nonverbal cues

Question 21

Selection of information influenced by perceiver could include their

Answer 21

Belief system, values and life experience that may cause a perceptual difference