TK0-201

Question 1

It is the first day of a three day computer course. One half of the learners are there on an involuntary basis and are irritated. Which of the following describes what the instructor should do of the beginning of the course?

Answer 1

Engage the learners in exercises that lead them to an understanding of how the course content can be useful to them.

Question 2

The instructor learns that the participants in an upcoming training course have diverse educational backgrounds and work histories.

According to the IBSTPI standards, the instructor should respond to this information in which of the following ways?

Answer 2

Review course content and identify points that may cause difficulty for some of the participants.

Question 3

Which of the following provides the MOST support for implementing a variety of standard instructional methods?

Answer 3

No single instructional method can be appropriate for all course material or learner groups.

Question 4

For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal. Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.

GOAL: To use an effective opening that will raise the participants’ level of comfort and interest in an introductory computer course for support staff.

ACTION: Begin the session by relating a story about an ineffective presentation the instructor once made to a group of marketing managers.

Answer 4

UNLIKELY, because this anecdote does not attempt to engage learner interest in the course.

Question 5

For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal. Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.

GOAL: To evaluate the effectiveness of an instructor’s presentation techniques delivered to a group of participants.

ACTION: Place a video camera in the classroom to record the instruction given during class time. Review the videotape a the conclusion of the class and self-critique of the techniques observed

Answer 5

UNLIKELY, because the true measure of effectiveness is reflected in the tests, quizzes, and projects of the learners.

Question 6

Susan is conducting a seminar on presentation skills to a group of technical service representatives. She begins the seminar by telling a personal anecdote about teaching a group of children. The seminar participants look bored, impatient, and skeptical during the story.

Which of the following best describes the major flaw in Susan’s opening strategy?

Answer 6

The anecdote did not match the participants’ frame of reference.

Question 7

At the end of a course, learners are asked in a written questionnaire to provide an evaluation of their instructor’s performance.

Many of the learners rate the instructor as unsatisfactory in the use of media.

In which of the following does the instructor need to improve?

Answer 7

Demonstrating effective presentation skills.

Question 8

An instructor who usually uses films in teaching a course has been scheduled to teach the course at a new facility that have a film projector. However, the facility does have all hardware necessary for videotape presentations of course materials.

Which of the following is the MOST appropriate course or action for the instructor to take in this situation?

Answer 8

Arrange for video presentations of films.

Question 9

Which of the following is always the responsibility of a trainer?

Answer 9

Effective presentation of course material and content.

Question 10

When a trainer repeats a learner’s question to confirm understanding of it, the trainer is:

Answer 10

Demonstrating active listening techniques.

Question 11

A group of learners in a training session are talking among themselves while the instructor is lecturing.

Which of the following is the first step the instructor should take to manage the situation?

Answer 11

A group of learners in a training session are talking among themselves while the instructor is lecturing.

Which of the following is the first step the instructor should take to manage the situation?

Question 12

An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about the learner’s ability to succeed in the course.

The BEST way for the instructor to respond to the learner is to:

Answer 12

Assure the learner that the course material for the workshop will teach what the learner needs to succeed in the course.

Question 13

For this question, decide whether the action makes in LIKELY or UNLIKELY that the trainer will achieve the goal. Select the best statement of the reason that the action is LIKELY or UNLIKELY to accomplish the goal.

GOAL: To motivate a group of learners in a training session who are more advanced than the other learners and who are therefore growing frustrated with the pace of instruction.

ACTION: The trainer allows the advanced learners to develop and work in a group project during part of the class time.

Answer 13

LIKELY, because the more advanced learners will respond positively to the opportunity to use their skills creatively.

Question 14

Which of the following instructional activities would be MOST appropriate to meet the goal of actively engaging participants in applying a certain conversational technique?

Answer 14

A group discussion about the technique.

Question 15

Annette was unable to cover the last concept in the course she was teaching, yet test results from the last day indicated that all members of the class correctly answered questions addressing this concept.

In this situation, what should Annette have done?

Answer 15

Judged the adequacy of the evaluation.

Question 16

To illustrate a point, the trainer uses a joke that the class does not understand.

Which of the following should the trainer do next?

Answer 16

Retell the joke explaining its punch line.

Question 17

Patrick is unusually youthful in appearance. When teaching groups of older learners, he has noticed that they are frequently reluctant to accept his competence to teach them. Patrick has just received a teaching assignment for a group that he knows will be primarily made up by learners 15 to 20 years older than he is.

In this situation, what should be Patrick’s first instructional priority?

Answer 17

Demonstrate content expertise.

Question 18

An instructor, has been assigned to a two-day entry-level computer class for 10 employees of a large corporation. During class introductions in the opening minutes of the course, the instructor notices that none of the learners are native speakers of English, the only language instructor speaks. The learners are clearly worried and apprehensive because of the language barrier and appear unwilling to participate in the course.

Which of the following actions by the trainer is most likely to ensure that these learners learn as much as possible in this situation?

Answer 18

Cover course material at a pace that allows learners to feel comfortable and get involved.

Question 19

An experienced instructor has just completed an instructional assignment that the instructor judges to have been sucessful. The instructor believes that the difficulty experienced was due in part to the scheduling of the course, which conflicted with the work schedules of many of the learners.

Which of the following is the MOST appropriate thing for the instructor to do in this situation?

Answer 19

Report observations along with comments from the learners to the training manager.

Question 20

Learners are being trained to work on a new system that will be introduced to their company in two weeks. The learners are initially frustrated by the new system. The trainer maintains a supportive attitude and assures them that they are doing very well. The class learns how to use the system.

Which of the following best describes the instructional technique used by the trainer in this situation?

Answer 20

Effective positive reinforcement.

Question 21

GOAL: To enable experienced instructors to further develop their instructional skills.

ACTION: Place instructors in a class in which they take turns playing the role of the instructor and other participants provide feedback.

Answer 21

LIKELY, because the instructors will have the opportunity to analyze and refocus their teaching methods.

Question 22

Which of the following is a reason that instructors should be able to state as a rationale for any adjustments they make to the learning materials for a course?

Answer 22

To ensure that the adjustment is not contrary to commonly accepted theory or practice.

Question 23

Dan is planning to break a class of 25 learners into small groups for discussion. Each group will be led by a group leader who has expertise in the subject matter. The function of the group leader is to respond to problems and keep the discussions on topic. Many of the nonleaders have more seniority than the leaders.

Which of the following should Dan consider before implementing this plan?

Answer 23

Whether the leaders have sufficient confidence to facilitate the discussion without feeling intimidated or being overbearing.

Question 24

Which of the following should the trainer take into consideration when providing motivational incentives?

Answer 24

They should be perceived by the learners as appropriate and necessary.

Question 25

An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following would be an example of the effective use of props to demonstrate this principle?

Answer 25

Using an automated slide presentation with each slide representing a step in the process.

Question 26

GOAL: To foster the learners' ability to adapt the concepts they have learned to other environments and situations. ACTION: The instructor assigns unfamiliar tasks related to the concept to groups' of learners and monitors the group's performance.

Answer 26

LIKELY, because responding to simulated situations approximates the demands of facing real situations.

Question 27

An atmosphere conductive to learning is characterized by each of the following EXCEPT:

Answer 27

Learners feel free to share personal anecdotes relating to the topics when asked.

Question 28

GOAL: To increase the likelihood that learners will successfully perform a new task. ACTION: The trainer divides the task into parts and has the learners practice each part before asking them to perform the whole task.

Answer 28

LIKELY, because the learners will receive progressive feedback and will derive reinforcement from mini-successes.

Question 29

An hour into the first day of a four-day workshop, an instructor realizes that crucial vocabulary for the workshop is virtually unknown to the participants even though this vocabulary was assigned as pre-workshop preparation. Which of the following is the BEST course of action for the instructor to take?

Answer 29

Alter the course plan to include the vocabulary as the class moves forward with the lessons.

Question 30

Each of the following would effectively help the less-experienced learners in a trainer's class EXCEPT:

Answer 30

Challenging the less advanced learners to keep up with the advanced ones.

Question 31

An instructor has just finished an instructional assignment. The learning materials designed for the course were out-of-date and unsuited to the learner population most likely to take the course. Because of this, the instructor has to make many changes to the learning materials while teaching. What should the instructor do in this situation?

Answer 31

Analyze the course materials and learner information to identify areas in which adjustments may be needed.

Question 32

The learners in a course are unfamiliar with the course subject matter. In this situation, the MOST appropriate action for the instructor to take is to:

Answer 32

Develop frames of reference common to the learners.

Question 33

Which of the following is the MOST important consideration in determining which instructional methods to use in teaching a course?

Answer 33

Specific content requirements and learner needs.

Question 34

Fred is teaching a class that is making little progress. The learners are employees of two recently merged companies with very different corporate cultures. These differences have resulted in nonstop bickering that is not related to the course material. Which approach should Fred use in this situation?

Answer 34

Manage group interactions and participation.

Question 35

To use media effectively, trainers must be able to do which of the following:

Answer 35

Use multiple forms of media simultaneously.

Question 36

Michael is teaching a course in which he has noticed that learners differ greatly in what they expect from the course. Which of the following actions should Michael take to ensure that instruction is effective for this class?

Answer 36

Adjust the course materials and agenda to meet the needs of the learners.

Question 37

On the first morning of a course, Mark administers a pretest. After reviewing the results at the morning break, he is surprised that every participant correctly answered every question. Which of the following describes what Mark should do on the basis of the pretest results?

Answer 37

Change the learning objectives of the course to move the group into an advanced level.

Question 38

An instructor will be teaching a training course in an unfamiliar facility. Which of the following is the MOST important issue for the instructor to take into consideration?

Answer 38

Whether the facility has the technical equipment required for the course.

Question 39

An instructor has just completed an instructional assignment which the instructor believes was less than successful. A variety of unexpected problems surfaced during the course, some of which were beyond the instructor's control. Each of the following difficulties should be reported to the training manager who schedules training sessions EXCEPT:

Answer 39

Logistical difficulties that resulted in learner absenteeism and lateness.

Question 40

Which of the following techniques is most LIKELY to optimize group participation?

Answer 40

Handing out sets of written questions.

Question 41

GOAL: To teach a complex concept to beginning learners. ACTION: The instructor presents the concept and uses color graphics on an overhead projector to show the concept applies to what the learners already know.

Answer 41

LIKELY, because learners will see the relevance of what is being taught.

Question 42

An instructor has just finished a lecture in the first class of a course that the instructor is teaching for the first time. The learners were willing to learn but seemed to have short attention spans. They appeared to lose focus near the end of the class. The instructor believes this problem must be addressed as soon as possible. In this situation, which of the following is the MOST appropriate action for the instructor to take next?

Answer 42

Assess whether or not the instructor used the best method for presenting the course content to the learners.

Question 43

GOAL: To train a group of machine operators to use a new piece of equipment. ACTION: The instructor modified a course designed for self-taught learning and lectures it instead.

Answer 43

UNLIKELY, because lecturing is less effective for learning hands-on skills.

Question 44

After reviewing the course objectives on the first day of a training course, several learners indicate they have already covered one-third of the objectives in a previous course. For most others in the course, the course content is entirely new. In deciding what to do under these circumstances, the instructor should take each of the following into consideration EXCEPT whether the:

Answer 44

Advanced learners will disrupt instruction if they remain in the course.

Question 45

A learner has asked a question about a very obscure and minor point. Which of the following is the MOST appropriate response for an instructor to make in this situation?

Answer 45

Ask the learner to save the question for later.

Question 46

An instructor is having a difficult time getting the learners to understand a concept. Which of the following actions should the instructor take in this situation?

Answer 46

Use a frame of reference familiar to the learners.

Question 47

Which of the following situations provides the BEST example of a trainer demonstrating content expertise?

Answer 47

A trainee asks a question about the course material and the question is completely and accurately answered by the trainer.

Question 48

During the first session of class, the trainer is interrupted frequently by advanced learners with questions that seem too advanced for many other learners to understand. The instructor notices that many learners are staring at the walls or looking at each other, making faces and smiling. Which of the following would be the MOST effective method for the instructor to use in proceeding with this class?

Answer 48

Acknowledge that a problem exists and explain that the course material and presentation will be adjusted to meet class needs.

Question 49

Which of the following is the primary reason for using a welcoming activity to begin a training session?

Answer 49

To make learners feel valued and secure in the class environment.

Question 50

Which of the following is the MOST effective way of teaching a complex concept?

Answer 50

Employing activities that facilitates discussion as an aid in clarifying the concept.

Question 51

Which of the following is the most effective technique for a trainer to use to help learners relate course content to their individual job requirements?

Answer 51

Break into small groups to brainstorm real-world applications for course content.

Question 52

During the presentation of a standard course at a training center, an instructor notes several topics that were not included in the course that the instructor believes are relevant and important. The instructor also notes several topics were included that the instructor believes are obsolete or much less important than the omitted topics. Which of the following actions should the instructor take at the end of the course?

Answer 52

Recommend revisions of the current course material to the course designer and the course manager.

Question 53

To determine if the physical skills have been acquired by the learner, the instructor should do which of the following?

Answer 53

Ask random learners to summarize what each has learned. Evaluate learners through a hands-on application.

Question 54

An instructor is teaching a class that is using new course material developed since the last time the course was taught. Which of the following is the BEST method of evaluating whether the new material enhances learner ability to meet course objectives?

Answer 54

Compare attainment of course objectives by learners using new materials with attainment of those objectives by previous classes.

Question 55

The IBSTPI standards state that instructors should give learners adequate feedback during instruction. Which of the following is the best reason for this requirement?

Answer 55

Learners can build on their successes and improve their performance.

Question 56

An instructor has just finished the lesson on a topic that is essential to understanding the next topic of the course. Most of the learners are looking at the instructor with blank expressions. When the instructor asks questions to see if the learners understand the concept, most learners look away. The learners' reactions suggest that the presentation was flawed in that the instructor failed to do which of the following?

Answer 56

Use appropriate questioning techniques to get feedback from learners during the lesson.

Question 57

GOAL: To determine whether modifications in instructional delivery made by an instructor were unique requirements for learners in a particular class or whether they reflect a need to redesign a course. ACTION: Evaluate the effects of other variables, including the instructional environment, on learner accomplishments.

Answer 57

UNLIKELY, because modification in instructional delivery only takes place to help learners meet course objectives.

Question 58

To minimize bias in assessing learning attainment of course objectives, a trainer must do which of the following?

Answer 58

Measure all learners against the same preestablished standard.

Question 59

At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work at Brand Y computers in the classroom. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

Answer 59

After providing the planned instruction on Brand X computers, discuss differences that Brand Y computers present to the user.

Question 60

A course took place in a crowded room, with too many people and poor ventilation. Learners were clearly uncomfortable and distracted, and the instructor had a hard time keeping the learners focused. This environment problem should be reported:

Answer 60

Immediately so that better accommodations can be found.

Question 61

According to IBSTPI Competency 4 concerning managing the time available for the course, the instructor is responsible for each for the following EXCEPT:

Answer 61

Ensuring that participants attend each scheduled session.

Question 62

Instructors can assume each of the following about different learners EXCEPT that they:

Answer 62

Require different course objectives.

Question 63

An instructor is introducing a new concept to a class in the form of a lecture. In the last ten minutes of the lecture, the instructor notices that learners are looking out the window and shuffling papers. Which of the following describes a principle of effective instruction that the instructor MOST LIKELY overlooked in this situation?

Answer 63

Learners learn best when they are actively involved in the learning process.

Question 64

Active listening techniques include all of the following EXCEPT:

Answer 64

The instructor follows each statement with an open-ended question.

Question 65

During a lecture presentation, it is most important to ask learners for questions and comments when the:

Answer 65

Lecture is concluded.

Question 66

GOAL: To begin presenting the course content with as little delay as possible. ACTION: Write housekeeping details, such as bathroom locations, on the chalkboard. Hand large posters outlining key course content on the walls. Preparing the tables for small-group activities. Place course materials at each seat.

Answer 66

UNLIKELY, because many details, such as introductions, will still require attention.

Question 67

A corporation's restructuring has resulted in learners different from the those originally scheduled to be sent to a three-day training class. The trainer realizes this on the first day of training and notices that the learners' knowledge varies from no exposure to very experienced. Which of the following would be the BEST indicator of the course's success in this situation?

Answer 67

Each student achieved the course objectives.

Question 68

An instructor is teaching a group of learners who are about evenly divided: half understand the lesson well and half are having great difficulty. Which of the following is the course of action the instructor should take under these circumstances?

Answer 68

Provide challenge exercises for the quick learners and spend additional time working with the slower learners during small group sessions.

Question 69

Active listening by the trainer is characterized by each of the following EXCEPT:

Answer 69

Separating the learners' feelings from the content of their comments.

Question 70

GOAL: To have learners communicate their expectations about the course to the instructor and each other. ACTION: The instructor lists each of the published chapter objectives on the white board before learners arrive and discusses each objective before the actual instruction begins.

Answer 70

UNLIKELY, because learners have not had an opportunity to express their expectations.

Question 71

Which of the following is a rationale for providing learners with positive reinforcement for their accomplishments?

Answer 71

It helps establish and maintain learner confidence.

Question 72

Trainer begins a lecture by using a projector to highlight his commentary with graphics. Halfway through the lecture, the projector breaks down as trainer is about to explain a major point. Which of the following is most appropriate for trainer to do first in this situation?

Answer 72

Determine if the problem can be easily solved.

Question 73

An instructor receives negative evaluations from learners indicating that they found the instructor's explanation of course content confusing. From this information, it can be concluded that the instructor needs to:

Answer 73

Improve the match between instructional strategies and learners' needs for clarification.

Question 74

An instructor creates small groups of students to perform and then discuss classroom exercises. Later, the instructor asks for individual completion of a learning exercise followed by comments.

Answer 74

The management of group dynamics in a learning environment.

Question 75

It is the first day of a three-day computer course. One half of the learners are there on an involuntary basis and are irritated. Which of the following describes what the instructor should do at the beginning of the course?

Answer 75

Engage the learners in exercises that lead them to an understanding of how the course content can be useful to them.

Question 76

GOAL: To provide learners with the proper motivation to learn how to use a new office machine. ACTION: Show all of the features the machine has that will benefit the4 learners on the job.

Answer 76

LIKELY, because showing tangible benefits to new learning is an effective way to motivate learners.

Question 77

GOAL: To clarify a particular difficult concept. ACTION: The trainer uses a relevant anecdote to demonstrate how this concept applies to the group.

Answer 77

LIKELY, because the anecdote will increase the interest level of the group.

Question 78

At the beginning of a software training course, the instructor could BEST establish motivation among the learners by doing which of the following?

Answer 78

Describing the innovative aspects of the software that will make the learners' job easier.

Question 79

A company has just finished evaluating the performance of two instructors it used over the past year. It found that one instructor who mixes role-play, small group activity, and oral reports from learners with lectures has been consistently more effective than the other who only teaches by lecturing. What should be recommended fo the less effective instructor?

Answer 79

Implement a variety of standard instructional methods.

Question 80

An instructor is demonstrating acceptable social practices in which of the following situations?

Answer 80

The instructor optimizes humor that arises from the context of the learning situation.

Question 81

In the middle of a well-organized lecture, an instructor is asked a question that is irrelevant to the lecture. The instructor informs the learner that the question is not pertinent of the topic. Which of the following best describes the error the instructor has made in this situation?

Answer 81

Failure to demonstrate flexibility in responding to learner needs

Question 82

During a class, an instructor meets resistance on some of the analogies used to support key learning points. Which of the following BEST describes the action the instructor should take?

Answer 82

Provide a reason why the analogies are used.