TIPS Flashcards
Skills in observing how people act, hearing what they say, judging their needs, and responding appropriately are your
People Skills
behavioral______ provide information that shows you how much your guests are being affected by alcohol
Cues
Alcohol helps us relax because it slows down the body and acts as a_____
Depressant
alcohol affects behavior progressively in 4 basic areas
Inhibitions, Judgement, Reactions, Coordination
Lowered____ are noticeable as guests become talkative and relaxed
Inhibitions
a gap between how people think they are behaving and how they actually behave indicates impaired_____
People may become overly friendly, annoy others, and overrate themselves.
judgement
slowed____ can be observed physically, when speech becomes slurred and routine motions become difficult,, or mentally, when they is a loss of concentration
reactions
losing ones balance, swaying, and spilling drinks are cues that indicate loss of_____
coordination
alcohol, unlike other foods, is absorbed rapidly into the ____, circulating throughout the body and affecting the brain
Bloodstream
A measurement of the level of alcohol in the bloodstream is called
Blood Alcohol Content (BAC)
the strength of the drink, the rate of drinking, whether food is eaten or medication is taken, and the size of a person are all_____
Intoxication rate factors
in most areas, legal identification must have-
a date of birth and photo
people who drink frequently may have developed a high______, which allows them to hide the behavioral cues they would otherwise exhibit
Tolerence
serving non-alcoholic beverages, snacks, or food to an overindulged drinker will not counteract the alcohol, but this strategy does_____
Buy Time
to effectively refuse service, servers should do these things
say no, give reason, dont back down
in many areas, if a drinker becomes intoxicated and goes on to incur damages, the server/seller, manager, and owner can all be held responsible under______
common negligence or dram shop liability
to protect yourself against liability, the law requires that you make________ to prevent a guest from becoming legally intoxicated
Reasonable efforts
Behavioral cues-
Inhibitions, judgement, reactions, coordination (but wait.. is jeff really crazy?)
Intoxication rate factors-
size, sex, rate of consumption, strength of drink, drug use, food intake (all aboard the S.S. Run Shit Drop Foot)
BAC based on drinks in an hour
1 drink- 0.025
2 drinks- 0.050
3 drinks- 0.075
4 drinks- 0.1
what all equal 1/2 oz. pure alcohol?
12 oz beer
5 oz wine
1 oz 100-proof spirits
percentage of alcohol in liquor is-
1/2 the proof
the liver eliminates _____ of pure alcohol per hour
3/4 oz
offering food, providing alternate transportation, cutting off a guest, checking ID’s, calling police, measuring drinks, compliemntary water or soda, are all examples of
Reasonable efforts
in which can you be held responsible as a server for any harm caused to a third party by a person who was served alcohol? dram shop liability or common negligence?
Dram Shop Liability
Photo drivers license, photo jurisdiction issued ID card, US active military ID, valid passport are all_
acceptable forms of ID
student IDs, altered IDs, borrowed or stolen IDs, are all examples of
unacceptable forms of ID
check birth date, check expiration date, examine lamination, look at composition of ID, compare guests signature, compare photograph, shine flashlight to back of ID for cuts or abrasions are all ways to
determine if the ID is valid
legal blood alcohol level in my area
0.080
decide on an appropriate response based on your guests behavior
intervention guideline 1
make clear statements, speak directly to the point
intervention guideline 2
use “i” statements
intervention guideline 3
do not judge or threaten your guests
intervention guideline 4
give the guest a reason for your actions
intervention guideline 5
provide good customer service and use indirect strategies when appropriate
intervention guideline 6
