Time Standards

Question 1

Time 0

Answer 1

Ring Time

Caller must obtain:

1. location
2. phone number
3. illness and priority code

Question 2

Time 1

Answer 2

Call Received

Time at which has gathered all info and call is sent to queue and dispatch and caller begins to tier fire

Question 3

Time 10

Answer 3

Police service notified

Question 4

Time 11

Answer 4

Call Completed

after giving pre-arrival instructions and closing statement

Question 5

Time 2

Answer 5

Crew Notified

dispatched has decided on what ambulance to attend scene and has notified them of the call information

Question 6

Time 3

Answer 6

Crew Mobilization

ambulance crew notifies ACO they are proceeding to call location

Question 7

Time 12

Answer 7

Crew Updated

ACO completes providing crew with additional information

Question 8

Time 4

Answer 8

Arrived at Scene

Question 9

Time 5

Answer 9

Departed Scene

On route to hospital

Question 10

Time 9

Answer 10

Emergency Department Notified

ACO advises hospital emergency room of incoming patient

Question 11

Time 6

Answer 11

Arrived Destination

arrived at hospital

Question 12

Time 6.5 or TOC

Answer 12

Transfer of Care

Patient is off stretcher and crew has given hospital staff verbal report on patient

Question 13

Off Load Delay

Answer 13

Arrived at emergency department but it was full so patient remains on stretcher until room is found

Question 14

Call Clear

Answer 14

Prior to leaving hospital crew has called and notified ACO to exchange information and call is completed

Question 15

Time 7

Answer 15

Departed Destination

ambulance crew lets ACO know they have departed hospital

Question 16

Time 8

Answer 16

Returned to Base

Question 17

Amount of time ACO has to answer a call?

Answer 17

10 sec

Question 18

Amount of time ACO has to send call to dispatch?

Answer 18

45 sec

Question 19

Amount of time dispatch has to assign closes ambulance in time?

Answer 19

75 sec

Question 20

Amount of time between T0 and T2?

Answer 20

120 sec (2 min)

Question 21

Amount of time to tier allied agencies?

Answer 21

60 sec

Question 22

Amount of time between on route to call (T3) and arrived at scene (T4)?

Answer 22

Determined by local ambulance service