Time and task management Flashcards

1
Q

Overall benefits of good time management to an employee

A
  1. Time wasting activities are minimised therefore deadlines are met
  2. More time becomes available for the more important tasks
  3. There is a reduction in stress and employees will be more motivated/happier in their work, so productivity will generally improve
  4. Employees are more effective in the performance of their work - fewer errors so less time is spent correcting work, which will provide greater job satisfaction
  5. Better promotion prospects
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2
Q

What is one consequence of ineffective time management?

A

Activity panic - where jobs are left unfinished and the administrative assistant is left running from one crisis to another as deadlines approach.

Example: The administrative assistant experienced activity panic when multiple deadlines coincided.

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3
Q

What is another consequence of ineffective time management?

A

Reaction not action - planning of tasks becomes unmanageable and situations arise where the administrative assistant has to react to crises rather than planning and prioritising tasks methodically and carefully.

Example: Due to poor time management, the administrative assistant found themselves constantly reacting to urgent tasks.

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4
Q

What is another consequence of ineffective time management?

A

Work overload - being pressed for time which results in an ever-increasing list of jobs that still have to be tackled.

Example: The administrative assistant experienced work overload when the number of tasks kept piling up.

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5
Q

What is another consequence of ineffective time management?

A

Stress - poor time management leading to stress with the administrative assistant feeling that the work will never be completed.

Example: The administrative assistant felt overwhelmed with stress due to poor time management.

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6
Q

Organisation

A

Being able to look ahead and plan tasks that need to be carried out

Example sentence: Organizing your schedule for the week ahead.

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7
Q

Prioritisation

A

Deciding on what tasks are important and being able to decide which tasks should be carried out first and which tasks are less important

Example sentence: Prioritizing urgent tasks over less critical ones.

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8
Q

Delegation

A

Deciding when it would be appropriate to ask someone else to do some of the tasks - doing a good job isn’t about doing everything yourself

Example sentence: Delegating tasks to team members to lighten your workload.

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9
Q

Control

A

Tackling tasks calmly and in priority order; monitoring of others involved in the task

Example sentence: Maintaining control over project timelines and progress.

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10
Q

Assertiveness

A

Being able to say ‘no when necessary eg if tasks are outwith a person’s capability or time scale (when you have taken on too much work)

Example sentence: Asserting your boundaries when faced with unrealistic deadlines.

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11
Q

Negotiation

A

Being able to negotiate deadlines and resources if necessary

Example sentence: Negotiating a later deadline for a project.

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12
Q

Resource management

A

Making effective use of using time, staff and equipment eg buy software to perform a task rather than manual completion

Example sentence: Efficiently allocating resources for optimal productivity.

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13
Q

Evaluation

A

Being able to reflect on a task with a view to improvement by identifying and minimizing the causes of any problems

Example sentence: Evaluating the results of a project to learn from mistakes and improve in the future.

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14
Q

Time Stealer: Lack of forward planning

A

Make better use of Priority Lists and Action Plans.

Example: Create a daily to-do list with specific tasks and deadlines.

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15
Q

Time Stealer: Interruptions by telephone

A

Learn to control the conversation. Do not allow conversations to run on for too long. Schedule a time of the day to make calls.

Example: Set specific times during the day to return calls and avoid answering non-urgent calls during focused work time.

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16
Q

Time Stealer: Unexpected visits from colleagues

A

Be polite but firm. Inform the person you cannot stop work and suggest a more appropriate time to chat. If work-related, keep the discussion brief.

Example: Politely inform your colleague that you are in the middle of a task and suggest meeting later to discuss.

17
Q

Time Stealer: Taking on too much work

A

Learn to say NO! Approach your line manager for help or to halt new work allocation until current tasks are completed.

Example: Politely decline additional tasks if your workload is already overwhelming.

18
Q

Time Stealer: Taking work home

A

Discuss workload with your line manager to set realistic aims. Manage your work within the working day.

Example: Request assistance from your manager if you consistently find yourself taking work home.

19
Q

Time Stealer: Not assessing priorities correctly

A

Take time at the beginning and end of each day to assess completed tasks, carry forward tasks, and new tasks. Prioritize tasks based on urgency.

Example: Use a color-coded system to categorize tasks based on their priority level.

20
Q

Time Stealer: Searching for lost papers

A

Set up and maintain filing systems with cross-referencing to avoid losing important documents.

Example: Use digital filing systems with clear folder structures for easy retrieval of documents.

21
Q

Time Stealers: Taking on too much work

A

Learn to say NO! Be assertive. If your work is piling up you must reach out for help or prioritize tasks.

22
Q

Time Stealers: Taking work home

A

Approach your line manager about workload. If realistic aims and targets are set, you should be able to manage your work within the working day.

23
Q

Time Stealers: Not assessing priorities correctly

A

Take time at the beginning and end of each day to assess tasks completed, carry forward tasks, and new tasks. Prioritize tasks on a list.

24
Q

Time Stealers: Searching for lost papers

A

Set up and maintain filing systems with cross-referencing to avoid losing important papers.

25
Q

Time Stealers: Lack of self-discipline or shuffling papers

A

Use a Priorities List, avoid procrastination, and tackle uninteresting tasks daily. Handle papers only once and reward yourself for completing tasks.

26
Q

Time Stealers: Communication problems

A

Communicate clearly, recap instructions, and clarify tasks to reduce time wasted on misunderstandings.

27
Q

Time Stealers: Making unnecessary journeys

A

Group tasks to minimize trips to other departments or facilities. Consolidate visits to save time.

28
Q

Time Stealers: Darting about from one task to another

A

Prioritize work and stick to the list. Finish tasks before moving on to the next to avoid inefficiency.

29
Q

Time Stealers: Lack of delegation

A

Learn to delegate tasks to staff in junior positions. Accept that others can perform tasks effectively.

30
Q

Time Stealers: Target setting

A

Effective task management is crucial for administrative assistants. Set SMART targets to achieve goals and reduce stress.