Therapeutic Communications Flashcards
Closed Questions
Questions that ask for specific information and require only very short or yes or no answers; direct quesitons
Closed Stance
A posture of body position that is tense and suggests negativity, discomfort, fear, disgust, or anger
Communication
The exchange of common symbols—written or spoken, or other kinds, such as signing and body language.
Cultural Imposition
The impositon of ones beliefs, values, and patterns of behavior on people of another culture.
Decode
Interpret a message.
Delirium
An acute alteration in mental funtioning that is often reversible.
Dementia
A deterioration of mental status that is usually associated with structural neurologic disease.
Depression
A mood disorder characterized by hopelessness an malaise.
Empathy
Identification with and understanding of anothers situation, feelings, and motives.
Encode
Create a message
Ethnocentrism
Viewing one’s own way of life as the most desirable, acceptable, or best, and acting in a superior manner to another culture’s way of life.
Feedback
A response to a message.
Silence, reflection, facilitation, empathy, clarification, confrontation, interpretation, asking, explanation, summarization.
Leading Questions
Questions framed to guide the direction of a patient’s answers.
Nonverbal Communicatons
Gestures, mannerisms, and postures by which a person communicates with others; sometimes called body language.
Open Stance
A posture or body position that is relaxed and suggests confidence, ease, warmth, and attentiveness.
