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Therapeutic Communications Flashcards

1
Q

attentiveness, SOLER

A

ACTIVE LISTENING

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2
Q

attentive hearing of verbal and nonverbal messages

A

ACTIVE LISTENING

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3
Q

listening without interrupting, using appropriate body language

A

ACTIVE LISTENING

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4
Q

SOLER (meaning)

A

S: sit facing the patient
O: observe an open posture
L: lean towards the patient
E: establish and maintain eye contact
R: relax

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5
Q

commenting on how a patient looks, sound, or acts to start a conversation

A

SHARING OBSERVATIONS

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6
Q

observation, nonverbal cues

A

SHARING OBSERVATIONS

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7
Q

“You look tired” vs. assuming fatigue ds due to depression

A

SHARING OBSERVATIONS

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8
Q

understanding and communicating another’s feelings

A

SHARING EMPATHY

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9
Q

empathy, emotional resonance

A

SHARING EMPATHY

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10
Q

“It must be very frustrating to know what you want and not be able to do it.”

A

SHARING EMPATHY

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11
Q

“I believe you’ll find a way to face your situation because I’ve seen your courage”

A

SHARING HOPE

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12
Q

encouragement, positive reinforcement

A

SHARING HOPE

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13
Q

communicating encouragement and positive feedback

A

SHARING HOPE

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14
Q

using humor to relieve stress and enhance well-being

A

SHARING HUMOR

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15
Q

therapeutic humor, stress relief

A

SHARING HUMOR

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16
Q

light humor to ease anxiety

A

SHARING HUMOR

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17
Q

expressing and acknowledging emotions

A

SHARING FEELINGS

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18
Q

emotional expression, validation

A

SHARING FEELINGS

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19
Q

acknowledging feelings of care/sadness without burdening the patient

A

SHARING FEELINGS

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20
Q

employing contact to convey care and support

A

USING TOUCH

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21
Q

holding a patient’s hand for reassurance

A

USING TOUCH

22
Q

comfort touch, nonverbal communication

A

USING TOUCH

22
Q

allowing pauses to enable reflection and insight

A

USING SILENCE

23
Q

remaining silent to let the patient gather their thoughts

A

USING SILENCE

24
pausing, nonverbal communication
USING SILENCE
25
“An echocardiogram uses sound waves to look at your heart”
PROVIDING INFORMATION
26
information sharing, clarity
PROVIDING INFORMATION
27
offering relevant details to help decision-making
PROVIDING INFORMATION
28
“I’m not sure I understand. Can you explain what you mean by ‘sicker than usual’?”
CLARIFICATION
29
verification, clarification
CLARIFICATION
30
restating or asking for clarification to ensure accurate understanding
CLARIFICATION
31
direction, concentration
FOCUSING
32
directing attention to key elements of conversation
FOCUSING
33
“Let’s discuss more about the difficulty you’re having with your medications”
FOCUSING
34
restating a patient’s message in your own words
PARAPHRASING
35
“You’re not convinced that you need a diet because you’ve stayed healthy despite being overweight.”
PARAPHRASING
36
restatement, feedback
PARAPHRASING
37
seeking information through structured questions
ASKING RELEVANT QUESTIONS
38
OPEN-ENDED: “What’s your biggest concern right now?” FOCUSED: “How has your pain affected your daily activities?:
ASKING RELEVANT QUESTIONS
39
inquiry, exploration
ASKING RELEVANT QUESTIONS
40
reviewing key points of conversation for clarity and closure
SUMMARIZING
41
review closure
SUMMARIZING
42
“We’ve discussed your concerns about your treatment and outlined some options. Let’s review what we’ve agreed on.”
SUMMARIZING
43
sharing personal experiences to show understanding
SELF-DISCLOSURE
44
personal sharing, empathy
SELF-DISCLOSURE
45
“I went through something similar and found counseling helpful. What do you think about seeking counseling?”
SELF-DISCLOSURE
46
pointing out inconsistencies to improve self-awareness
CONFRONTATION
47
awareness, sensitivity
CONFRONTATION
48
You say you’ve decided on a treatment plan, but you're still discussing other options. Can you clarify your decision?”
CONFRONTATION
49
PHASES: Orientation, Working Phases. Resolutions
Peplau’s Interpersonal Relations Theory
50
KEY CONCEPTS: Unconditional positive regard, empathy
Rogerian Model of Client-Centered Therapy
51
Focuses on goal-oriented communication
Gordon’s Functional Model of Communication

CHN (4 decks)

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