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CHN > Therapeutic Communications > Flashcards

Therapeutic Communications Flashcards

1
Q

attentiveness, SOLER

A

ACTIVE LISTENING

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2
Q

attentive hearing of verbal and nonverbal messages

A

ACTIVE LISTENING

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3
Q

listening without interrupting, using appropriate body language

A

ACTIVE LISTENING

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4
Q

SOLER (meaning)

A

S: sit facing the patient
O: observe an open posture
L: lean towards the patient
E: establish and maintain eye contact
R: relax

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5
Q

commenting on how a patient looks, sound, or acts to start a conversation

A

SHARING OBSERVATIONS

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6
Q

observation, nonverbal cues

A

SHARING OBSERVATIONS

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7
Q

“You look tired” vs. assuming fatigue ds due to depression

A

SHARING OBSERVATIONS

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8
Q

understanding and communicating another’s feelings

A

SHARING EMPATHY

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9
Q

empathy, emotional resonance

A

SHARING EMPATHY

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10
Q

“It must be very frustrating to know what you want and not be able to do it.”

A

SHARING EMPATHY

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11
Q

“I believe you’ll find a way to face your situation because I’ve seen your courage”

A

SHARING HOPE

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12
Q

encouragement, positive reinforcement

A

SHARING HOPE

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13
Q

communicating encouragement and positive feedback

A

SHARING HOPE

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14
Q

using humor to relieve stress and enhance well-being

A

SHARING HUMOR

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15
Q

therapeutic humor, stress relief

A

SHARING HUMOR

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16
Q

light humor to ease anxiety

A

SHARING HUMOR

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17
Q

expressing and acknowledging emotions

A

SHARING FEELINGS

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18
Q

emotional expression, validation

A

SHARING FEELINGS

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19
Q

acknowledging feelings of care/sadness without burdening the patient

A

SHARING FEELINGS

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20
Q

employing contact to convey care and support

A

USING TOUCH

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21
Q

holding a patient’s hand for reassurance

A

USING TOUCH

22
Q

comfort touch, nonverbal communication

A

USING TOUCH

22
Q

allowing pauses to enable reflection and insight

A

USING SILENCE

23
Q

remaining silent to let the patient gather their thoughts

A

USING SILENCE

24
Q

pausing, nonverbal communication

A

USING SILENCE

25
Q

“An echocardiogram uses sound waves to look at your heart”

A

PROVIDING INFORMATION

26
Q

information sharing, clarity

A

PROVIDING INFORMATION

27
Q

offering relevant details to help decision-making

A

PROVIDING INFORMATION

28
Q

“I’m not sure I understand. Can you explain what you mean by ‘sicker than usual’?”

A

CLARIFICATION

29
Q

verification, clarification

A

CLARIFICATION

30
Q

restating or asking for clarification to ensure accurate understanding

A

CLARIFICATION

31
Q

direction, concentration

A

FOCUSING

32
Q

directing attention to key elements of conversation

A

FOCUSING

33
Q

“Let’s discuss more about the difficulty you’re having with your medications”

A

FOCUSING

34
Q

restating a patient’s message in your own words

A

PARAPHRASING

35
Q

“You’re not convinced that you need a diet because you’ve stayed healthy despite being overweight.”

A

PARAPHRASING

36
Q

restatement, feedback

A

PARAPHRASING

37
Q

seeking information through structured questions

A

ASKING RELEVANT QUESTIONS

38
Q

OPEN-ENDED: “What’s your biggest concern right now?”
FOCUSED: “How has your pain affected your daily activities?:

A

ASKING RELEVANT QUESTIONS

39
Q

inquiry, exploration

A

ASKING RELEVANT QUESTIONS

40
Q

reviewing key points of conversation for clarity and closure

A

SUMMARIZING

41
Q

review closure

A

SUMMARIZING

42
Q

“We’ve discussed your concerns about your treatment and outlined some options. Let’s review what we’ve agreed on.”

A

SUMMARIZING

43
Q

sharing personal experiences to show understanding

A

SELF-DISCLOSURE

44
Q

personal sharing, empathy

A

SELF-DISCLOSURE

45
Q

“I went through something similar and found counseling helpful. What do you think about seeking counseling?”

A

SELF-DISCLOSURE

46
Q

pointing out inconsistencies to improve self-awareness

A

CONFRONTATION

47
Q

awareness, sensitivity

A

CONFRONTATION

48
Q

You say you’ve decided on a treatment plan, but you’re still discussing other options. Can you clarify your decision?”

A

CONFRONTATION

49
Q

PHASES: Orientation, Working Phases. Resolutions

A

Peplau’s Interpersonal Relations Theory

50
Q

KEY CONCEPTS: Unconditional positive regard, empathy

A

Rogerian Model of Client-Centered Therapy

51
Q

Focuses on goal-oriented communication

A

Gordon’s Functional Model of Communication

CHN (4 decks)

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