Therapeutic Communication Flashcards
sender
the person who sends a message through a variety of different channels
receiver
decodes the message according to his or her understanding of what is being communicated
feedback
you ask the patient to provide feedback by explaining the process back to you.
percentage of nonverbal communication
90%
where do we learn communication
family
how to get children involved
engage encourage to ask questions let them make decisions respect privacy educate them talk to them with words they understand
Maslow’s hierarchy of needs (physiological)
(bottom layer) physical well-being
breathing, food, water, sex, sleep, homeostasis, excretion
Maslow’s hierarchy of needs (safety)
(second layer) safety
security of body, employment, resources, morality, family, health and family
hearing impaired
make sure you have attention face-to-face lip reading involve family members assistive devices
different language
use gestures body language alert to the possibility of misunderstanding asking for feedback ask them to repeat the message
stereotyping
the application of a standardized mental picture that is held in common by members of a group
oversimplified opinion
prejudiced attitude
unwarranted Assurance
making promises that you cant keep
open questions
asks for general information or states the topic to be discussed
closed questions
ask for specific information
restating
paraphrasing or repeating the patient’s statements
