Theme 1.4.1

Question 1

Collective bargaining

Answer 1

a method of determining conditions of work and terms of employment through negotiations between employers and employee representation

Question 2

flexible workforce

Answer 2

a workforce that can respond, in quantity and type, to changes in market demand

Question 3

home workers

Answer 3

people who undertake their regular work from home

Question 4

Industrial action

Answer 4

disruptive measures taken by workers to apply pressure on employers when disagreements can be resolved

Question 5

Outsourcing

Answer 5

getting other people or businesses to undertake work that was originally done in-house

Question 6

multi-skilling

Answer 6

the process of increasing the skills of employees

Question 7

trade unions

Answer 7

organisations of workers that exist to promote the interests of their members

Question 8

zero-hours contract

Answer 8

a contract that does not guarantee any particular number of hours’ work.