Theme 1 Flashcards
What is a mass market?
- Mass markets target large population of market with a generic product.
- Production: large scale, investment in capacity.
- Potentially high revenues.
- Promotion: TV, newspapers.
- Strong brand image is important.
- Compete on prices for success.
What is a niche market?
- Niche markets target a small population in a market with a specialised product.
- Production: small scale.
- Low volume but high profit margins.
- Promotion: specialised mediums, direct marketing.
- Businesses compete on quality and customisation.
What is market size?
Market size is the measurement of volume in a given market.
Market size: (Total amount consumers spent on product) / (Total quantity sold by business).
What is market share?
Market share is the proportion of a particular market held by a business and can be a measure of success.
Market Share: (Sales of a business) / (Total sales in the market) x 100
What is primary market research- ✓ and X?
- Research collected first hand.
✓- specific to needs of the business.
✓- more up to date and reliable
✓- better for two-way commuication and follow-up questions.
X- more time consuming and therefore more costly.
X- difficult to conduct a large sample size.
e.g questionnaries, consumer panels, interviews, focus groups, customer observations.
What is seconday market research?
- Research that already exists, conducted by an organisation.
✓- easily accessible and a good starting point.
✓- fast and less time consuming.
✓- often better if you want to collect quantitative data.
X- some data can be free but detailed reports can be expensive to purchase.
X- it is not always up to date or specifically tailored to the business’ needs.
e.g market research reportss, competitors, websites, government statistics and newspaper articles.
What is product and market orientation?
Product orientation- focused on production efficiencies and the product itself (product features, profit margins and efficiency).
Market orientation- focused on conumer needs. Understanding customers and developing products that meets their needs (customer attitudes, characterisitics and how the product is used).
What is market research used for?
(Limitations?)
- Identify and anticipate customer needs and wants.
- Quantify likely demand.
- Gain insight into consumer behaviour.
What IT can be used to support market research?
- Collecting market research through websites.
- Social media/ networking.
- Analysing information in databases.
What is the value of market segmentation?
(Positives?)
Market segmentation is the process of dividing customers within a market into distinguishable groups to target customers: behavioural, psychological, geographical.
- Differentiate itself from its competitors.
- Develop and build its brand.
- Identify and satisfy the needs of a specific group of customers.
- Reach its customers with relevant marketing activities such as advertising.
- Focus the business activities.
- Build loyalty towards its brand and products.
What is sampling? (✓?)
Sampling involves selecting a represntative group of people from the target population.
✓- quicker and easier than trying to collect research from everyone.
✓- the bigger the sample size, the more representative it will be.
What are market maps- ✓ and X?
Market mapping is a technique used to understand how products/businesses are viewed relative to competitors based on two variables.
✓- useful for comparing similarities and differences between businesses- market positioning.
✓- it helps gain a better understanding of its competition.
✓- useful for market research tool to gain an understanding of customer perceptions.
X- perceptions of customers, society and other businesses are often very complex and might not fit into this model.
X- shareholders may have a different opinion of where the business is or should be positioned.
What is product differentiation?
Product differentiation is the process of making a product different from a competitor’s products. It can be acheived by: developing a USP, improving customer experience, building good relationships with customers, compeititive pricing.
How can a business gain a competitive advantage/ add value?
(RAI)
- Reputation- brand image/ values.
- Architecture- relationship with a business that creates a synergy between suppliers, customers and the employees of a business.
- Innovation- the ability of a business to create a new products (can be patent protected).
What are factors affecting demand?
- Changes in prices of substitutes and complementary goods
- Changes in consumer income
- Fashion, tastes and preferences
- Advertising and branding
- Demographics
- External shocks
- Seasonality
What are factors affecting supply?
- Changes in cost of production
- New technology
- Indirect taxes
- Government subsidies
- External shocks
What is the interaction between supply and demand?
- If the price of a product rose, then the demand will fall.
- If the price drops, then demand will typically rise, but businesses need to ensure that producers are willing to produce and supply at this price.
What are the effects of changes in demand?
As demand increases, then will prices will rise. This is because producers will react by putting up their prices. The opposite will happen if demand falls.
What are the effects of changes in supply?
If supply increases, then prices will fall. This is because there will be excess supply and producers will lower their price in order to sell all of their goods. The opposite will happen if there is a fall in supply.
What is price elasticity of demand?
PED is the responsiveness of quantity demanded to change in price.
(% change in quantity demanded) / (% change in price)
What is price elastic and inelastic?
How is this influenced with price increase or decrease?
- Price elastic:
When price increases, it leads to a bigger % decrease in quanitity demanded so revenue falls.
When price decreases, it leads to a bigger % increase on quanitity demanded so revenue rises. - Price inelastic:
When price increases, it leads to smaller % decrease in quantity demanded so revenue rises.
When price decreases, it leads to a smaller % in quanitity demanded so revenue falls.
What factors influence PED?
- Price of substitutes/ competitors.
- Relative effort/costs of switching to another product for consumers.
- Extent to which the product is a necessity.
- Perceived value of the brand.
- The PED for a product will tend to fall over time as consumers find substitutes.
- % of income spent on the product.
What is income elasticity of demand?
YED is the responsiveness of demand to changes in incomes.
(% change in quanitity demanded) / (% change in income)
What is income elastic and inelastic?
Income elastic is where an increase in incomes means an increase in quantity demanded.
Income inelastic is where an increase in incomes means a decrease in quantity demanded.
> +1 is income elastic (luxury product).
> 0 but < 1 is income inelastic (necessities).
< 0 is income inelastic (inferior/ substitutes).
What factors influence income elasticity of demand?
- Is the product a necessity?
- Is the product a luxury?
- The price relative to people’s income (%).
What is the design mix?
How is this adapted for social trends? Any benefits?
The design mix consists of function, aesthetic and cost.
Adaption for social trends:
- waste minimisation
- products designed for re-use
- products that can be recycled
- products sourced ethically
✓- can be USP
✓- help business image, more socially responsible.
What are the different types of promotion?
(Above-the-line and Below-the-line)
Above-the-line promotion is any form of advertising through the media including TV ads, newspapers, radio.
Below-the-line promotion is promotion that isn’t advertising including sales promotions, merchandising, direct selling.
What is the purpose of an advert
1I, 1P, 2R
- Inform customer
- Reassure customers
- Remind customers
- Persuade
What are ways to build a brand?
- USP/ differentiation
- Advertising
- Sponsorship
- Social media
What are the benefits of strong branding?
- Added value
- Ability to charge premium prices
- Reduced PED
- Helps competitiveness
- Brand image
How can a business change their brand to reflect social trends?
- Viral marketing- sharing images and videos online helps to build brand awareness.
- Social media- followers on social media sites are key for marketing spending.
- Emotional branding- businesses often associate their brands with things that consumers have strong emotional connections with, such as sports teams or good causes.
What are the different pricing strategies?
(4Ps and 2Cs)
- Predatory pricing (set low price to drive out competitors but business make loss until competitor fails).
- Psychological (99p)
- Price skimming (high to low pricing, good for high demand)
- Price penetration (low to high prices, used for new product in new market and price increases as demand increases)
- Competitive pricing (charge similar to rivals, used in competitive markets and helps avoid price wars)
- Cost-plus pricing (price based on unit cost with percentage as a mark up, good as considers favourable profit margins)
How can a business adapt prices to reflect market trends?
- Auction sites (e.g Ebay)
- Personalised pricing (online databases collect customer information and allow businesses to target them with personal price).
- Subscription pricing (monthly fee, e.g Netflix)
- Price comparison sites (e.g Trivago).
What factors determine appropriate pricing strategy?
- Number of USPs
- PED
- Level of competition
- Strength of brand
- Stage in product life cycle
- Costs and need to make profit