Theme 1 Flashcards
Mass market
Tries to make products and/ or services for all consumers. Larger and products are more generalised
Niche market
Appeal to a much smaller market, much smaller than mass market. Products are focused on specialised wants or needs.
Benefits/drawbacks of mass markets
Benefits
- More customers
- Economies of scale
- Build strong market presence
Drawbacks
- More competition
- Lower profit margins
Benefits/drawbacks of niche markets
Benefits
- Less competition
- Specific market
- Customer loyalty
Drawbacks
- No economies of scale
- Vulnerable due to small product portfolio
Brands
A brand is a good or service that has something unique. A brand is more likely to become strong if it is easily recognised and distinctive.
Strong brands
Usually benefit from Higher customer loyalty.
Create higher profitability as people are more likely to buy the product.
Impact of competition
Competition will affect costs and demands.
Competition can force lower prices or increase in sales.
The presence of a competitor will increase business costs as a business will spend more on promotion or R&D to improve products
Market share
Sales of a business/total sales in market * 100
Risk and uncertainty
Uncertainty is when a business is u able to foresee problems.
Risk is where there is a chance something could go wrong and not end up as expected.
Benefits of offering online retailing services
> market goods further
marketing costs are lower
reach larger audience
open 24/7
A market may grow due to the following reasons
> economic growth
innovation
social changes
demographic changes
Adapting to change
>flexibility >market research >investment >continuous development >develop a niche
Product orientated
Business focuses on the production process and the product itself
Market orientated
Product is led by the market, looking at consumers needs and wants.
Whether a business will be market or product orientated
> nature of the product
views of those in control
nature and size of the market
degree of competition
Market research
Gathering data about the marketing and consumption of goods and services
What does market research do
> identify customer needs and wants
quantify likely demand for the product
provide an insight into consumer behaviour
Primary research
Collecting data which did not exist before research has began. Must be collected by the researcher
Methods of primary research
>telephone interviews > personal interviews >focus groups/consumer panels >questionnaires —> postal surveys >test marketing >observation
Secondary research
Information that already exists in some form. It is either internal or external data.
Limitations of market research
>Human behaviour >sampling and bias >questionnaires must be carefully put together >secondary may be outdated >costly >time consuming >opportunity cost
Use of ICT on market research
> company websites
>social media
Advantage of social media for research
>free/low cost >reach millions >fast >allows specific people to be targeted >easy >communication on personal level
Database?
Is an electronic filing system, that allows a great deal of data to be stored
Market segmentation
Markets can be divided into different segments, each segment has consumers who have similar needs
Geographic segmentation
Different customer groups are likely to have different needs depending on where they live
Demographic segmentation
>age >gender >income >social class >religion >ethnicity
Psychographic segmentation
Groups customers depending on attitudes, opinions and lifestyles
Behavioural segmentation
Segments markets according to how consumers relate to a product
Benefits of market segmentation
> higher revenue
higher loyalty
avoid wasting promotional resources
market wider range of goods
Supply
Supply is the amoun of a product that suppliers will offer to the market at a given price. The higher the demand the more that will be supplied.
Total Revenue
Price * quantity
Cost per unit * number of units sold
The equilibrium price
Where supply and demand are equal
Changes in demand to price
If demand increases price will rise
If demand decreases price will drop
Changes in supply
If supply increase price will fall
If supply decreases price will rise
Excess demand
Where demand is greater than supply at a given price and there are shortages in the market